Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 bags of 12kg Arden Grange. Over 3 weeks later still waiting for delivery”

Helpful Report

Posted 1 year ago

“Item never arrived. Still waiting on a refund 10 days after requesting it. 0 out of 5 if I could”

Helpful Report

Posted 1 year ago

“You are in the dog house! I ordered a coat for my puppy and still waiting for it to arrive. I have had to buy another coat elsewhere so my puppy can go out. Very disappointing!!”

Helpful Report

Posted 1 year ago

“Didn’t ever receive my goods”

Helpful Report

Posted 1 year ago

“It’s very hard to give a positive review when I’m am still waiting for a delivery that was ordered on the28/2”

Helpful Report

Posted 1 year ago

“Never received product, haven’t even had a tracking or shipment out for delivery. When contacted said would send asap, and haven’t!”

Helpful Report

Posted 1 year ago

“Still haven’t received my order over 2 weeks ago !!!!!!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Absolutely shocking customer service. Spent £22 on treats on 18th February and have still not received them nearly a month later. I got an email saying the order had left the warehouse and that they’d send a tracking number. Products still haven’t been received and no tracking number sent. I’ve emailed and had no response. When you ring the message simply says ‘there is no one available to speak to you’, yet I’m receiving emails asking for reviews on products they’re claiming to have sent. Saying they fulfilled my order 14 days ago and can I review the products. If I’d actually received them maybe I would.”

Helpful Report

Posted 1 year ago

“Three weeks and I still have not received my dog food are you taking the mickey asking for a review. I’d like my money back. I’ve had too buy it from somewhere else.”

Helpful Report

Posted 1 year ago

“I am a new customer, but I am very disappointed I ordered from you on 3rd March and 10 days later I am still waiting for my dog food. I haven't even received notification from your couriers that they have my order.”

Helpful Report

Posted 1 year ago

“Took my money for 2 dog scoops but no copy order sent.Requested refund or goods.Neither has arrived March 23 Do not use this site”

Helpful Report

Posted 1 year ago

“I ordered on the 25th February and dispite contacting them several times my goods have still not arrived or even been dispatched. Appalling company.”

Helpful Report

Posted 1 year ago

“I’m still yet to receive my order so I can’t say I’m pleased it’s taken over two weeks now and still not received nor any tracking information!”

Helpful Report

Posted 1 year ago

“delivery took way too long and communication was poor”

Helpful Report

Posted 1 year ago

“Rubbish. Never sent items and took ages to to get back to me about a refund, even got lied to that it had been shipped, waited 4 weeks”

Helpful Report

Posted 1 year ago

“No product received and no communication re: refund - chasing refund now . absolutely do not recommend”

Helpful Report

Posted 1 year ago

“Order still not arrived. Over 2 weeks now. It said 3 to 5 days”

Helpful Report

Posted 1 year ago

“I have not yet received my order, despite being told it had been actioned on 7th March. I emailed yesterday to say I had not received a tracking number nor email from delivery company, despite the Shop App telling me it has been shipped! Somebody emailed back yesterday to say they would chase it up, but as of today ay 3.40pm, not heard anything. Not happy”

Helpful Report

Posted 1 year ago

“I ordered dog food on 15 Feb. As I had not had delivery after several weeks, I could not wait any longer and cancelled the order, requesting a refund. As of today, 14 March, I have not had a refund. Unless a refund is made shortly, I will be raising a dispute with my credit card company.”

Helpful Report

Posted 1 year ago

“AVOID THIS COMPANY! ....When my order did not arrive i got in contact with them, after 2 months they sent an automated message offering to send the item again. I did not want the item anymore as it took so long for a response, i had to buy elsewhere. I sent emails and left messages which they did not reply too. The only message i got was an automatic email repeating what they had previously sent. I AM STILL WAITING!”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews