Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive product (dog food)”

Helpful Report

Posted 2 years ago

“I ordered some dog food from Not In The Dog House last month (October) and after two weeks my order hasn’t arrived. When I contacted the company to find out where the order was they told me it had been dispatched, which turned out not to be true as a week later it still hadn't turned up. I cancelled the order in the end and feel very disappointed with the service I received.”

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Posted 2 years ago

“It took 3 weeks to receive my order and they would not answer my emails. I won't be ordering from them again which is a shame because my dog loves their products.”

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Posted 2 years ago

“Keep being asked what I think but cannot say as I still haven't received it. My dogs are starving!”

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Posted 2 years ago

“Took 2 weeks to arrive, missed their birthday. I chased 3 times, only once did they respond. Very disappointed will not be ordering from them again”

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Posted 2 years ago

“Ordered 2 bags of dog food. Despite chasing still only received one of them.”

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Posted 2 years ago

“Rubbish service”

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Posted 2 years ago

“Delivery not delivered after 3 weeks saying it’s shipped still wanting on refund no phone number to contact all auto emails I would advise not to order from here”

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Posted 2 years ago

“Never received the £100 worth of goods I ordered and customer service ignored me. Disgraceful and you actually stoke my money!!”

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Posted 2 years ago

“If I could give 0 stars I would. On 9th October I placed an order for 2 dog coats, to date neither have been received. I complained to Not In The Dog House and also to date they have not responded to this. I have chased them up on several occasions and the last email from them about 3 weeks ago stated the order had been passed to their courier - no idea who this was as never got any further information or email from anyone claiming to be the courier for this company. I ended up getting the money back from my bank and ordered the coats from The Pet Express which I received in just over a week. I would definitely not recommend anyone buying products from this company at all”

Helpful Report

Posted 2 years ago

“I never received my goods, had to chase repeatedly for updates and eventually a refund and now i’m still getting emails multiple times a week begging for a review”

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Posted 2 years ago

“My order never arrived”

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Posted 2 years ago

“Looked good to start with…then my order did not appear. It continued to not appear…and again failed to appear. I emailed the customer services email. Received a proper reply the first time. Then nothing until I emailed to get my money back or I’d go to Trading Standards. The refund was the best thing about the whole experience.”

Helpful Report

Posted 2 years ago

“Unfortunately, I cannot recommend this company at all. I placed my order on October 10th and today is November 10th and I have yet to receive my items. I have contacted customer service via email several times and through their Facebook messenger facility and I still don't have a satisfactory outcome. When I had my one and only response from Customer Service, Will said 'if it's gone missing I will get a replacement sent'. This was ten days ago and still nothing. I have since emailed again asking for the order to be canceled and for my money to be refunded to me but once more, no response. I received an email today asking for my feedback and whilst I really hate to leave a bad review, I don't have any other choice. I will not be using Not In The Dog House again & I will continue to chase my refund.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY! Still waiting for box two of my order from over a month now which when I enquire is always about to leave their warehouse. That’s when they bother to reply! My total order was £200 so basically I am owed about £100 plus from goods not received. I am absolutely disgusted with this company.”

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Posted 2 years ago

“Con artists - avoid. Agreed to cancel and refund an order then did neither. When challenged they offered to fulfil the order and that never happened then they stopped communicating.”

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Posted 2 years ago

“Ordered dog food,after a week,we inqured where it was,told it was on the way,nothing arrived,contacted them again,told it it been sent out,received nothing.after 2 weeks asked for money back,told they would refund within 10 days?not normally this long for refund,six days later got e mail saying order on the way?no mention of refund,finally after three weeks got dog food,already had togo to shops to buy some.wont use them again”

Helpful Report

Posted 2 years ago

“Wasn’t impressed, 2 weeks delivery, very slow in responding and couldn’t track my order.”

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Posted 2 years ago

“Failed to communicate Failed to deliver 5 weeks late. Poor service”

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Posted 2 years ago

“ordered 6 beds at the end of last month still waiting for them to arrive”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews