Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Item Not received and no response to emails”

Helpful Report

Posted 1 year ago

“Not impressed was told within 4 days of delivery , over a week later eventually got the delivery... supposed to be 5 of each flavour chubb rolls . 2 rolls of lamb the rest mostly ckn .”

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Posted 1 year ago

“Waiting for delivery”

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Posted 1 year ago

“I have not received my order which was placed on 12th August. I have contacted the company 3 times and my husband twice and have yet to receive a reply or a refund. Horrendous customer service. I would not recommend this company at all.”

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Posted 1 year ago

“Failed to deliver and had to cancel after 10 days as we were heading to France. Won't use again.”

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Posted 1 year ago

“My order has not been delivered and communication is very poor - awaiting yet another request for information via Facebook this time as other avenues of correspondence have failed. Not good.”

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Posted 1 year ago

“Very satisfactory.”

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Posted 1 year ago

“Order not arrived and no reply from email. Would not recommend”

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Posted 1 year ago

“Never received the item, told it was dispatched and vlearly it wasn't. Still waiting on refund. Not recommended”

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Posted 1 year ago

“2nd August ordered got no food Asked for a refund been over 10days still no money”

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Posted 1 year ago

“Efficient service and delivery and quality of product received Thank you Recommended”

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Posted 1 year ago

“My first order on 24th August for my dogs food still not arrived, no updates to date although quick to take the money, really disappointed. Order no: 137353 either send my dogs food or give me my money back.”

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Posted 1 year ago

“Never delivered goods. Numerous emails promising refund but never happened. Niw taking legal action. Avoid!”

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Posted 1 year ago

“Firstly we had no confirmation of our purchase at all. After two weeks I chased the order. Another week later still hadn’t received it so asked for a refund. Still chasing this refund. Very poor service.”

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Posted 1 year ago

“Not sure what to put here but I ordered through the website and had no problems. So I will continue to use the website to access Forthglade products.”

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Posted 1 year ago

“Still not recieved my order from 12th August...your customer service is ridiculously poor”

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Posted 1 year ago

“My order didn't arrive at all and it took a long while to sort out a refund. I really object to being asked to review something that never arrived. It's caused me a lot of worry. I was trying to support a smaller outlet and I wish I hadn't.”

Helpful Report

Posted 1 year ago

“Was told order had been despatched, 14 days later still not received or heard from carrier. Awaiting a full refund.”

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Posted 1 year ago

“Never received the harness. Contacted company twice, first time was told to wait and the tracking number would come soon. 2nd time, no response”

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Posted 1 year ago

“Dreadful company … ordered, paid, item never delivered. Emails get a ‘standard’ reply then nothing. No refund.. Look online, this company has abysmal reviews on TrustPilot, a Facebook page dedicated to spreading the news of this company’s awful practices. Save yourself any aggro, DO NOT USE THEM. You have been warned !”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,550 reviews