Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on rest of order to arrive have been in touch with them and was told it would be sent immediately. Do not buy from this supplier as now not getting any answers and you can only contact them by email.”

Helpful Report

Posted 2 years ago

“Avoid this company, they are basically thieves!! Took my money straight away but I never received my order, they do not respond to any emails”

Helpful Report

Posted 2 years ago

“Ordered a larged more like a smàll”

Helpful Report

Posted 2 years ago

“Nearly a month, still no delivery of my order. Have tried emailing and no response. They've basically stolen my money, which I can I'll afford, as no communication and no purchased items. Do not buy from this dreadful website and company.”

Helpful Report

Posted 2 years ago

“Either they lost the order or didn’t send it over to the warehouse anyway after I’d paid straight away, but I waited and waited until I got nothing! I emailed a few times with many responses/excuses of where my order was. I eventually told them to cancel and refund my money, they agreed but then 2 days later I have an email from a delivery company to say my parcel would be deliver that day. It was but the food wasn’t fantastically packed as it was raw food and it came with one ice pack and the top packs had defrosted, I won’t be using this company again I’m afraid and I have since seen many many stories of people who haven’t had a refund or a parcel. Ridiculous”

Helpful Report

Posted 2 years ago

“This is my first order and last, order arrived with items missing, won’t respond to my emails or telephone messages, service is very poor.”

Helpful Report

Posted 2 years ago

“Not received items or any communication”

Helpful Report

Posted 2 years ago

“I’ve not received my order so to receive this is a joke. Ordered over 3 weeks ago - no reply received to my email”

Helpful Report

Posted 2 years ago

“I made an order for 2 dog raincoats on 27/10 and as of today, 11/11, I am still waiting for a tracking number or the order to show up. Have emailed them multiple times and they only replied twice and nothing for the last, at least, 10 days. I will contact my credit card for a chargeback.”

Helpful Report

Posted 2 years ago

“I have recently purchased from you 2 dog coats nearly a month ago, I chased you on the 10th Nov as I still hadn't received anything via the post and the tracking has no information!!! I have asked for a refund now as you were going to chase up the delivery for me but guess what I still haven't heard anything from Not In The Dog House. Just refund as I won't be purchasing from you again!!!”

Helpful Report

Posted 2 years ago

“DREADFUL. Order placed over a month ago and I still don’t have it nor have I had the refund I have requested. Do not use this company.”

Helpful Report

Posted 2 years ago

“Have not received the order so cannot issue a review. Where is my order? Audrey Lambeth”

Helpful Report

Posted 2 years ago

“I ordered from you and waited three weeks for a delivery that never happened! Would I order from you again? Definitely not! Would I recommend you to anyone? Never!!! Totally let down and neglected by you! How you’re still in business is beyond belief! You and your company are a shambles!!!”

Helpful Report

Posted 2 years ago

“Order took over 20 days to deliver despite 7 Emails and various excuses and After I asked to cancel the food arrived too late as I had been forced to buy it elsewhere. I would not use them again.”

Helpful Report

Posted 2 years ago

“Do not buy anything from this company. I ordered over £100 of dog food which never arrived. Customer service is very poor and they are no longer even acknowledging my emails. I have now disputed the payment with my credit card company so hopefully I will be able to get some of the money back.”

Helpful Report

Posted 2 years ago

“I would not recommend anyone to use your services. I have waited 3 weeks for food my dog food to arrive and still no food. After numerous emails chasing my order and still no food. Very poor service.”

Helpful Report

Posted 2 years ago

“Ordered 2 bags of cat food and paid extra for quicker delivery. I waited around a week AFTER the date they were due to arrive to get in touch. I simply asked for a refund of the postage. However, despite receiving a shipping notification through Shopify, I was told they couldn't provide the food I'd ordered and do a refund would be issued. First of all, why wasn't I told this sooner, why did I have to get in touch just to be told they couldn't actually provide what I had paid for. Secondly, the refund should have been with me in 5-10 working days, this has now passed with no sign of the refund. Won't be ordering from here again.”

Helpful Report

Posted 2 years ago

“Absolutely shocking company. DO NOT purchase from them. Ordered items 2 weeks ago. Was 5-7 days delivery still not received despise numerous emails which are being ignored. Have asked for refund, again still being ignored. £50 to get back. Going to see if my bank will refund as purchased on credit card. Customer service is no existent I am so annoyed I chose them to place my order with!! Use Amazon, same products delivered the next day!!”

Helpful Report

Posted 2 years ago

“Order never arrived and I had to constantly ask for a refund. Poor communication and poor service.”

Helpful Report

Posted 2 years ago

“Do not order from here, they take your money and do not send your order. Despite a million emails they do not respond.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews