Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,549 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“I have not received our dog beds yet!! I ordered them before 15th August. Order Number 135695. Please let me know when I can receive them!”

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Posted 1 year ago

“Never received my order or a response!”

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Posted 1 year ago

“Order placed over a month ago but never received. Replacement promised but no further communication. No response to emails sent.”

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Posted 1 year ago

“Pretty awful. Will never buy from here again. Took a month to get my order and was lied to in every email. Told repeatedly my item had been dispatched, it hadn’t. Then told repeatedly my refund had been issued. It hadn’t . Then told my order would arrive that day… guess what!!! It didn’t! Eventually it came but honestly was a nightmare. Loads of terrible reviews, my story is one of many the same or similar. Wish I’d read them before I ordered.”

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Posted 1 year ago

“Its been weeks and i still haven’t received my order”

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Posted 1 year ago

“Item never received - promised another as replacement and still not received”

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Posted 1 year ago

“Never received the item despite numerous emails to customer services.”

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Posted 1 year ago

“Did not send any item from my order messed me around for 2 weeks saying it was sent then it was delayed. Then stopped replying and I had to contact my credit card provider for a refund. I have no idea why they keep sending me review requests as it won’t change avoid at all cost”

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Posted 1 year ago

“Placed 2 orders and never received any of them still waiting on refund 😒”

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Posted 1 year ago

“rubbish con con”

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Posted 1 year ago

“Still have not received my order over a month later, even after emailing and asking for help.”

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Posted 1 year ago

“Didn't ever receive my order.”

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Posted 1 year ago

“Still chasing for my order - not yet arrived despite emailing customer services twice. What's gone wrong?”

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Posted 1 year ago

“Very disappointed very poor customer service”

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Posted 1 year ago

“Ordered goods to be told dispatched, no tracking number, no phone number cant visit premises, lied to and no refund of money ...Do Not Use this site ...reporting them”

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Posted 1 year ago

“Still waiting for my order. Requested a refund and nothing! Wish I'd read the reviews before buying”

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Posted 1 year ago

“I ordered some items at the beginning of July and they still have not replied. Do not order from this company, I think it must be fake”

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Posted 1 year ago

“Stole my money Please report them at trading standards or gov uk”

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Posted 1 year ago

“I’m still waiting for my order after 10 days Have had a couple of messages after I complained saying it would be dispatched soon but nothing so far. Wish like others I had seen the reviews before I ordered.”

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Posted 1 year ago

“Terrible company, do not shop here! Wish I'd seen these reviews before I placed my order! Took my money, the order never arrived, many emails to them later and still no refund despite telling me I'd receive my refund in 1p working days. Issue went on for months till i got my credit card dispute team involved who got me the money back! Avoid this company!!!”

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Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,549 reviews