Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give this company less than 1 star I would, take your money and don't send the goods. I have had to claim money back from my bank and put it in dispute twice now, the first time I gave them the benefit of the doubt then they did it again look on Trust Pilot before you buy is my advice”

Helpful Report

Posted 1 year ago

“Still waiting for my dog food. Money taken from my account on date of order.I have contacted them several times all they say is await tracking information”

Helpful Report

Posted 1 year ago

“Placed order mid March, chased up 3 times, told the goods were dispatched twice, no tracking numbers. Couldn't phone anyone, agents never available. Its now 4 th April, still not received tracking no or goods. Very disappointed”

Helpful Report

Posted 1 year ago

“Order placed 20th March, still not arrived 4th April, chased up twice and still waiting on delivery. Company advised I should get a tracking number which I haven’t so gone to bank to do a recall. It should not take this long for the order to arrive”

Helpful Report

Posted 1 year ago

“Never received my item despite multiple emails with only generic responses. All responses saying the same thing and that tracking information would follow which never did!”

Helpful Report

Posted 1 year ago

“Ordered product on the 15th march it is now the 4th of april and order has still not arrived, terrible service and will not be using your services again!”

Helpful Report

Posted 1 year ago

“Ordered bag of james wellbeloved dog food over 2 weeks ago.. I see you have taken £44.99 .. I have now given up hope of receiving the food, have been to Pets at Home to purchase, I am now in process of complaint to trading standards, and seeking help from my bank to see if I can get money back. DO NOT USE THIS FIRM.. DOES IT EVEN EXIST..”

Helpful Report

Posted 1 year ago

“I ordered two and a half weeks ago on 16 March. I've been told twice - on 22 March and 30 March - that my order had been dispatched and I would receive tracking information shortly. I have not had any tracking information and can only assume that the order has still not been dispatched. I am very disappointed by the lack and inaccuracy of the information I've received.”

Helpful Report

Posted 1 year ago

“Still waiting for order after 3 weeks. Unable to contact company by phone. Wondering if the y have gone bust !”

Helpful Report

Posted 1 year ago

“Never received my order after being told it was despatched, then told they couldn't fulfil the order. Still waiting for refund.”

Helpful Report

Posted 1 year ago

“Still haven’t received my order”

Helpful Report

Posted 1 year ago

“Terrible customer service - DO NOT USE THIS COMPANY! you order never arrives and then when you aske for a refund they say you will get it but you don't!”

Helpful Report

Posted 1 year ago

“NO GOODS RECEIVED - NO COURIER UPDATES, NO REFUND OFFERED. BE WARNED.”

Helpful Report

Posted 1 year ago

“I am still waiting for my order to be delivered !!!”

Helpful Report

Posted 1 year ago

“I placed an order in the furst week of febuary Its now 1st april No items have been recieved. I have sent two emails asking about the parcel and still nothing”

Helpful Report

Posted 1 year ago

“Still waiting for my refund. Cancelled order because delivery was delayed and took to long without any communication from Not In The Dog House. Very disappointed with the service. Please issue me a refund ASAP...”

Helpful Report

Posted 1 year ago

“Dreadful. Did not receive order and am still chasing my refund. I have received lots of emails promising my refund but still have not received. I ordered the bed in January!”

Helpful Report

Posted 1 year ago

“Hi I placed an order on 12th March and I’m still awaiting g the delivery”

Helpful Report

Posted 1 year ago

“Never received order Emailed several times and always same reply saying dispatching ASAP. Still never received order!!”

Helpful Report

Posted 1 year ago

“Still haven’t received my order, despite being told it was dispatched a week ago. It has now been 13 days. I’ve emailed for a full refund but not yet had a response.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews