Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“appalling company should be shut down as they steal your money If i did this i would go to prison very angry”

Helpful Report

Posted 1 year ago

“I have yet to receive the order. It was ordered on the 11th November. Finally resent it again 2 weeks ago but still not yet received.”

Helpful Report

Posted 1 year ago

“Very poor customer service after a month still no delivery or given any reason why !”

Helpful Report

Posted 1 year ago

“Truly appalling. Never arrived! No replies to emails and messages left. Do.not use this company!”

Helpful Report

Posted 1 year ago

“Ordered in November, Item was then out of Stock, although could still order online. Recieved an update to say item would be shipped when back in stock. Numerous emails to company and no updates. suggested several times to ship an alternative product, still no response, Item finally delivered the 2nd week of January.”

Helpful Report

Posted 1 year ago

“Was told parcel despatched, didn't arrive, left numerous calls on answer phone - no reply. Numerous emails, occasional one answered.After waiting nearly 3 weeks Was promised on December 23rd a refund as failed to deliver.Started chasing this up beginning of January, no answer received. 14th January this parcel of dog food arrived, squashed into a small box, biscuits like powder. Tried contacting on phone and emails, but no reply Terrible company”

Helpful Report

Posted 1 year ago

“Contacted customer services multiple times - phone lines off. Promised a refund that was never given. Had to claim via credit card which they are now disputing. Unbelievable”

Helpful Report

Posted 1 year ago

“Waiting and waiting for my dogs food order. When I requested a cancellation and payment returned, ooh, I received an email informing that my order was on its way.”

Helpful Report

Posted 1 year ago

“Made and paid for dog food order at the tail end of 2022. Received an email stating the order had gone to the warehouse on 4 January and I'd be sent a tracking number from their courier when the order was collected. I've not received contact from a courier since or any delivery. I've tried communicating with the company to ask if the order has been dispatched, if so - when and who's the courier? Last response I had was on 14 Jan just stated "if you haven't received your tracking information yet, this should be with you shortly."”

Helpful Report

Posted 1 year ago

“Still not received dog beds order on the 4th December. Not able to contact by phone sent several email and been told they have been sent and then that they would send replacements. Have now take action with my Credit Card supplier and trying to get a refund. DO NOT BUY ANYTHING FROM THIS COMPANY.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Long delay between order accepted and delivery- nearly 4 weeks, with no communication No responses to emails or phone calls (answerphone)”

Helpful Report

Posted 1 year ago

“Order placed 27th December still no goods received. Communication rubbish, no telephone number, be careful.”

Helpful Report

Posted 1 year ago

“I have not received my order, no tracking details and no one has replied to my emails, Facebook messages, or made any attempt to communicate for weeks. I have checked and the products still show as in stock. I would request a refund, but what's the point as no one is responding to me. Will leave it a couple more days before contacting my bank.”

Helpful Report

Posted 1 year ago

“Still not recieved”

Helpful Report

Posted 1 year ago

“Do not ever order from this company. we ordered dog food for nearly £100 on the 14th of December and have still not received it. They keep putting us of, telling us that the order has been processed and we will get a tracking number "soon". Nothing. It is appalling!”

Helpful Report

Posted 1 year ago

“Order not received, multiple times requested updates as these were Christmas presents, which as at 17th January still not received. I have requested a full refund, but no response to my email as of yet.”

Helpful Report

Posted 1 year ago

“We ordered our puppies food on the 24/12/2022, today is the 17/01/2023 and we still have not received it. We bought a large bag and this was due to last as a long period of time. However, since we have not yet received it, we have to continuously go to pets at home to buy small bags of food. It's unacceptable!”

Helpful Report

Posted 1 year ago

“Still waiting for this item to be delivered which I ordered well in time for Christmas. It is now 17 Jan and poor doggy still has no coat. I have asked for a refund but had no reply.”

Helpful Report

Posted 1 year ago

“Ordered on 26/12/22 and now 17/01/23 and no order and still no order. No communication after initially lying that it had been dispatched. Wish I had read the reviews before I ordered. Don’t buy from this company!!!”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews