Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't received my order yet been over 2 weeks no communication But I paid straight away”

Helpful Report

Posted 1 year ago

“Order still not arrived over 2 weeks after ordering and a week after I was told they were dispatching it that day....... not been great so far.”

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Posted 1 year ago

“I have still not recieved my order. Very minimal updates since purchasing.”

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Posted 1 year ago

“Ordered 25th feb. No delivery and emailed numerous times. Asked for refund but still waiting after another 4 weeks. Avoid this company theyre a joke!!!!!!”

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Posted 1 year ago

“Still haven’t received my goods”

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Posted 1 year ago

“Ordered my cat feed 2 weeks ago. Hasn’t arrived and had no updates”

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Posted 1 year ago

“Ordered some items from not in the dog house on the 11th May 2023... I've still not received my order at the point of writing this review (29th May 2023).”

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Posted 1 year ago

“Appalling service told 3 times my delivery was being resent.pck of lies.then told out of stock still waiting for my refund.dont use this company they tell lies”

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Posted 1 year ago

“I waited 10 days for my delivery while having been promised it had been dispatched. In the end I requested a refund which again took time to come. They are selling goods they do not have!!”

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Posted 1 year ago

“Not delivered and no response from customer service”

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Posted 1 year ago

“I have bought from this company before with no issues but this time I have still not received my product to be able to review and have reached out with no reply, hence my review”

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Posted 1 year ago

“We have still not received our order”

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Posted 1 year ago

“Haven’t received item after 3 weeks. Still waiting on communication from company”

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Posted 1 year ago

“Think you're having a laugh. Didn't receive my order which was over 2 weeks, even though you told me it had been despatched. Having then read numerous reviews in Trust Pilot, there isn't one good one. I think your company has a lot of explaining to do. I have since cancelled my order and requested a refund. If I do not receive this, the matter will be taken further To anyone thinking of ordering with this company, please think again”

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Posted 1 year ago

“Would avoid this company at all cost. Never received my order and no longer replying to emails either.”

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Posted 1 year ago

“Appealing customer service Lack of response to email Order never received Had to pursue refund by raising dispute with bank It’s a pity you can’t give zero stars as service doesn’t deserve any at all”

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Posted 1 year ago

“Do not order from this company. I placed and order on 4 weeks ago and despite emails promising dispatch and then a refund when I asked to cancel my order, I have received NOTHING. BEWARE”

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Posted 1 year ago

“Ordered food 3 weeks ago and still nothing. Countless emails with no reply. V poor.”

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Posted 1 year ago

“Still havnt received my order yet”

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Posted 1 year ago

“Despite placing my order on 6th May 2023, I have still not yet received it as of today (29th May). Very poor service, with no communication to explain why my order is taking so long. If the items were out of stock, I should have been advised this upon placing the order. I have now had to purchase the items from elsewhere in the mean time.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews