Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received it .”

Helpful Report

Posted 1 year ago

“Order has not arrived after ordering nearly three weeks ago”

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Posted 1 year ago

“I still have not received order...have had to buy elsewhere as ran out....over a week”

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Posted 1 year ago

“Still no product after a month.”

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Posted 1 year ago

“Product still hasn't arrived. I've flagged this up but all I'm getting back are requests for a review!”

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Posted 1 year ago

“I have still not received the order after ordering over a month ago.”

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Posted 1 year ago

“Still awaiting dog food ordered in 12 May”

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Posted 1 year ago

“Still not received order”

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Posted 1 year ago

“Extremely cross. I haven't received it yet and ordered it over two weeks ago. Please contact me for an update on 07720 978638”

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Posted 1 year ago

“Despite numerous promises, my goods did not arrive neither has my refund promised in 5/10 days.”

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Posted 1 year ago

“Terrible. Truly the worst company I have ever bought from. The owner needs to be in prison.”

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Posted 1 year ago

“It’s not arrived yet!! My dog would be starving. Not good enough!”

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Posted 1 year ago

“2 and a half weeks later, £5 postage paid and still no sign of order. Customer services not helpful.”

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Posted 1 year ago

“Ordered 13th May still waiting. Asked for refund still waiting.”

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Posted 1 year ago

“Ordered on the 19th April. Still not received 30th May. Nobody ever answers the phone. I keep getting nonsense emails asking for reviews etc. but nobody answers my specific emails as to the whereabouts of my goods.”

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Posted 1 year ago

“Appalling communication. Order not completed, money taken from my account and not refunded. Avoid this company at all costs”

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Posted 1 year ago

“Ordered dog biscuits which never arrived. I then asked for a refund which has yet to arrive. I don’t know if this is a drop-shipping business or an actual shop but the service has been terrible. I want to support small business but this has been shocking.”

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Posted 1 year ago

“part delivery... no response to phone calls, messages left, complaint made, email sent... very very poor service. Will never use again”

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Posted 1 year ago

“I still haven't recieved the dog food 3 weeks now !!”

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Posted 1 year ago

“Ordered dog food on the 5th May, now the 29th of May and my order still hasn't arrived.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews