Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was never delivered. Trying to get a refund back. Wouldn’t use this company again.”

Helpful Report

Posted 2 years ago

“Items have taken over 2 weeks. They are still not here. Courier company works weekdays only and only tried to deliver once and didn't attempt to leave it with any neighbours, some of whom were in sight at the time of attempt.”

Helpful Report

Posted 2 years ago

“Avoid! Finally got the item after hassling the company to get it delivered. Ordered early May finally received late June - paid for courier delivery! Poor, poor communication. Bad reviews online. Don’t use this company! Pic of disappointed dog waiting. 24” is perfect for a small 10kg cockapoo btw but just buy elsewhere or expect to send countless emails and threaten trading standards to get delivery. As I say, AVOID!”

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Posted 2 years ago

“It’s been over 2 weeks now and they still haven’t delivered our item or provided any new ETA. Their app provided zero information on any delays and I still don’t believe that it has been despatched :(”

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Posted 2 years ago

“Have not yet received the goods So bit disappointed”

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Posted 2 years ago

“No order. No tracking number.. No communication. Telephone number doesn't work. And there no even based in Yorkshire. NOT RECOMMENDED..”

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Posted 2 years ago

“It’s been 2weeks since I ordered and still havnt received order yet”

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Posted 2 years ago

“I still have not yet received my order. 07854978389 would love a call to discuss this”

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Posted 2 years ago

“I've still not received my order and after an email I've still not received it”

Helpful Report

Posted 2 years ago

“I ordered my dog food online and the company was efficient in completing the order. However, when it came to delivery the delivery firm Hermes was very inefficient. I was given a tracking reference which did not work and aI had to send an email to 'not in the doghouse' complaining about the delivery but received no reply. It was finally delivered without notification by an ordinary dressed person who I am unsure is a Hermes courier I would not recommend 'not in the doghouse' as I feel a good firm can be let down by poor delivery service which this company was”

Helpful Report

Posted 2 years ago

“Never received product and have been requesting refund but have had no luck. Wished I had read reviews before trusting this company”

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Posted 2 years ago

“They don't deliver until you chase them up. They don't give you the correct order.”

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Posted 2 years ago

“Product ordered on 9th June. I'm still waiting for it. I contacted 'not in the doghouse' and was promised it would be resent. So far still waiting and further emails about said item have not been responded to.”

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Posted 2 years ago

“I wish I had read the reviews before I purchased from this company. I ordered 7 packets of dental sticks. Two weeks and several emails chasing later received 5 packets of a different item! They have not responded to my email regarding this. I would not use this company again.”

Helpful Report

Posted 2 years ago

“I placed an order and have not yet received delivery. I have emailed twice asking when I can expect Delian’s tracking details and just get the same response - it’s been shipped. Have had to order the same products elsewhere as I’m still waiting”

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Posted 2 years ago

“Not what i ordered”

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Posted 2 years ago

“Parcel hasn't arrived and company haven't replied to my email asking for tracking information after 2 working days”

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Posted 2 years ago

“Paid express delivery for an item and 2 weeks on still no item”

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Posted 2 years ago

“Unfortunately Sent the wrong product, then haven't returned my 2 emails. Have no phone number to contact them, just waiting”

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Posted 2 years ago

“The item wasn't sent despite multiple emails chasing it.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews