Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received cat treats. Still awaiting a refund. Dreadful.”

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Posted 1 year ago

“Thieving bastards”

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Posted 1 year ago

“I have still not received the order”

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Posted 1 year ago

“Due to the fact the goods never arrived before I had to come away so I have no idea if they have been delivered or if not so my dog has never had the chance to have them so how can I do a short review when I have nothing to do a review on”

Helpful Report

Posted 1 year ago

“I ordered a new coat for my dog in February, after receiving an email saying 'sorry it would be later than expected' it never arrived. I went on the website twice called left my name and number and i am still waiting for my call back two months later. They of corse took the money out of my account as soon as I purchased it on the website. A few weeks after i made this' purchase' they had the cheek to send me an email asking how much my dog loved there new product. Still waiting for the coat, a refund or a member of staff tongey hold of me. My advice if you read this go elsewhere. I won't be using this company again. It has left me over £30 out of pocket.”

Helpful Report

Posted 1 year ago

“Never received the goods that were ordered on 12 March 2023 nor refunds. Terrible business and stay away from them. TradingStandards have been notified”

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Posted 1 year ago

“Never received my order, do not use these they are con artists”

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Posted 1 year ago

“Awful company and poor communication. No delivery after a month of waiting, had to get resolver involved and awaiting refund…not look promising. Never again…DO NOT USE!!”

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Posted 1 year ago

“I have never received the order I have never received a reply to my emails and phone calls I wasted 2 days of my holiday waiting for your order to arrive Every time I've tried to contact you I get an automated message that you never reply to If you have taken any money from my account I will be refunding that I have never received a delivery”

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Posted 1 year ago

“I’ve still not received my dog food nearly two weeks I ordered it poor customer service and no food and £70 out of pocket I need some one to call me 07766168358”

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Posted 1 year ago

“Absolutely disgusting service. Paid £40 for 12kg bag of dog food thay has never been received! Have rung left messages. Not heard a thing. Absolute Thieves!”

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Posted 1 year ago

“Ordered 27th March and still not arrived 7th April”

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Posted 1 year ago

“They haven’t arrived 16 days after ordering”

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Posted 1 year ago

“I have not received this order at all and had to have a refund from my bank. You only replied once and I won’t order again. Very poor service”

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Posted 1 year ago

“After 1 month I hadn't received my order so I emailed them and they said it was dispatched. After nearly 2 months it still hadn't arrived and they said I could receive a dispatch email very soon. Didn't receive it so asked for a refund. Still haven't got it. Will not order again”

Helpful Report

Posted 1 year ago

“MY PDOG HAS NOT ENJOYED THE TREATS AS I HAVE NOT RECEIVED THEM I HAVE LEFT MESSAGES ON YOUR PHONE BUT NO ONE HAS COME BACK TO ME I AM VERY UNHAPPY HAVING WAITED THREE WEEKS FOR THESE TREATS. SUSAN STRATTEN”

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Posted 1 year ago

“I never received my order and have requested a refund”

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Posted 1 year ago

“AWFUL not received and have asked for a refund several times AVOID DO NOT USE shocking customer service”

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Posted 1 year ago

“Been waiting 2 weeks for my order. Still didn't arrive.”

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Posted 1 year ago

“After 5 weeks I still haven’t received my order”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews