Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the items ordered or my refund as requested.”

Helpful Report

Posted 1 year ago

“Ordered on a 5 day delivery. 3 weeks later 4 emails to chase and told it was on the way, asked for refund 5 weeks later I'm still waiting. AND you keep asking me to review the product! 5 emails now! I'd like my refund please.”

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Posted 1 year ago

“Ordered 13/6/23 and still not received”

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Posted 1 year ago

“Never received products and have not received refund”

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Posted 1 year ago

“Has been over a month and still haven’t received my order! I have emailed 3 times and been told it’s been dispatched but when informing I haven’t received no reply! Asks for a refund or another but nothing back!”

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Posted 1 year ago

“Never got item”

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Posted 1 year ago

“Never even got my order and I’m now waiting for a refund that was supposed to be processed in 7-10 days it’s now 15 days since wouldn't recommend this website to anyone”

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Posted 1 year ago

“Order not received after a month. No response from customer service.”

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Posted 1 year ago

“DO NOT BUY FROM THIS COMPANY, THEY ARE THIEVES. Placed an order on 5th June, got an email thanking me for my order then got another email saying my delivery is on its way. Its now 5th July and still no goods. I've emailed them as you can't talk to a human, what a surprise!!! I've sent a few emails asking where my order is but no reply. I've threatened to take this matter further, still no reply! Then they have the nerve to email me saying my goods were sent 14 days ago and would I leave I review.....yes sure, here's your review! Wish I could give "-5" stars because that's what they deserve, thieving bunch of b*****ds!!! Whoever owns this company needs arresting and locked up, teach them a lesson that they can't steal from people. I haven't read one positive review so how the hell have they got 40% of 5 star reviews....clearly friends lying for them! * AVOID AVOID AVOID *”

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Posted 1 year ago

“Order never received and it has now been 5 weeks since the order was placed. Shocking would not recommend to anyone !!!!!!”

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Posted 1 year ago

“Still not received my order”

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Posted 1 year ago

“Are you having a laugh 😂 asking me to review a product I didn’t receive, after the company took my money!! 🤬 I have informed my bank and trading standards about this company. Total crooks and scum”

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Posted 1 year ago

“Tried to purchase weeks ago, no delivery. Refund promised, same outcome. This is a crazy org which makes multi promises and delivers nothing, except false reassurances, new promises which are unfulfilled. Avoid!”

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Posted 1 year ago

“I would never TRY to buy off you again. Your reviews say it all! I had to go through my bank to get a refund! Your a disgrace!”

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Posted 1 year ago

“I have not received my order, I have contacted them multiple times, they have told me it’s been dispatched’ or that they have sent it to me again. Haven’t received anything despite emailing at least 4 times.”

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Posted 1 year ago

“My order has not been delivered after one month. They say it has shipped, but have not given me a proof of delivery. They have now stopped answering my messages. I can't find a phone number for them so I could talk to someone and sort it out. If I could have given no stars I would have.”

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Posted 1 year ago

“Parcel not received.”

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Posted 1 year ago

“Useless! Order never arrived and have still not received my refund.”

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Posted 1 year ago

“Your obviously joking I never received the goods ordered, nor an explanation that a replacement was sent. This company are a disgrace. E A Young Do something about it now!”

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Posted 1 year ago

“Not received my order nor have I had a refund . I ordered items on 1st June !! Terrible service !”

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Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews