Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,344 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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Metrics

4.6

Based on 3,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was buyed an Azzaro Wanted 30ml and the perfume was expired in January 2024 (batch was produced in January 2019). The bottle doesn't sold anymore in any shops. They tell me that that bottled was a gift, but they put it on sale. I will not buying anymore from this site. Misleading and scam!”

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Posted 7 months ago

“Unethical company to buy from. I was planning on making an order last night, however I have found out from speaking to their customer service today (they didn’t bother to respond to my email which I sent last night) that their coupon codes which they advertise on their website expire at 11pm. All I got on the phone was a “sorry”, I will not be buying from them again in future. Unethical company!”

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Posted 10 months ago

“Poor returns policy (illegal I believe), customer service doesn't really read what you send, sending soiled goods as new, expect you to get gift vouchers instead of refunds for damaged goods.”

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Posted 10 months ago

“First bad experience! I’ve bought from Notino many times and been a loyal customer. I had bought a ABH brow pomade and it came dry and cracked I emailed them with a photo, I got a response that showed they didn’t even read my email asking for a photo and details I had already provided… I’ve since sent many follow up emails that have been ignored.”

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Posted 10 months ago

“Terrible customer service. I am waiting my parcel one month and the only thing they told me is to contact the courier.”

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Posted 11 months ago

“I love Notino ❤️❤️❤️ great prices, quick delivery, natural cosmetics and many german and polish beauty products”

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Posted 1 year ago

“The only site I can purchase my daily moisturizer at a reasonable price. I find the site easy to use, postage is good. No complaints!”

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Posted 1 year ago

“Terrible customer service and Breach your Consumer Rights. I ordered 2 beauty products, which both arrived smashed. I was refused a refund or replacement under my Consumer Rights and instead the supervisor wanted to engage in email pingpong. I will not be using this retailer again! and I would not trust their returns policy statement.”

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Posted 1 year ago

“Great company, best price, easy to register and order.”

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Posted 1 year ago

“I made two orders on Notino and both times the data - my phone number, address and delivery details got leaked and eventually I got a link from the swiss post requesting to update my address for a fee, later my card was charged two times by the scammers and I lost 154chf. Notino did nothing after I reported this and doesn’t provide any explanation, investigation, refund and even apologies. I WILL NEVER USE THIS PLATFORM AGAIN. STAY AWAY”

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Posted 1 year ago

“Good selection of lovely perfume products and body lotions. Prices very competitive. Easy site as well ! What's not to like !”

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Posted 1 year ago

“very good prices , very easy to order”

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Posted 1 year ago

“Great prices .easy ordering.”

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Posted 1 year ago

“A good variety of products here. Even try some samples for a fiver. Good prices on the products i was searching for. Easy to navigate site, whats not to like?”

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Posted 1 year ago

“Thank you”

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Posted 1 year ago

“Great Prices ,Easy ordering , Good delivery’s”

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Posted 1 year ago

“Easy to find just what I was looking for, good price and great discount codes.”

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Posted 1 year ago

“Easy company to deal with”

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Posted 1 year ago

“It was a pleasure to order this perfume as it was so straight forward. I am an old but young Granny!! We like things online to be not difficult to do. Thank you. Penny”

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Posted 1 year ago

“You advertised at £39 but charged me £47”

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Posted 1 year ago

Notino is rated 4.6 based on 3,344 reviews