Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,420 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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Metrics

4.6

Based on 3,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jasmine Baksh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You address form is a total mess, you put the house number AFTER the street. FIX IT.”

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Posted 7 hours ago

“Not free delivery”

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Posted 5 days ago

“All ok except delivery should be free if the customer is to manage the delivery himself/herself from a pickup point. Can’t understand why you are specifying the ‘Payment’ charge to be ‘Free’? (Don’t experience this with any other UK online orders).”

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Posted 1 month ago

“Great variety and choice of products. Various sizes too for every budgets. Swift postage Notino will be my first go to now I have discovered them. Spreading the site info with friends and family”

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Posted 3 months ago

“I never had issues, but I could avoid being charged for delivery on other platforms with a £ 100 cosmetics order. Treat your customers better notino.”

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Posted 3 months ago

“A really great price for 200ml Bio Oil Website was fast, no gremlins! I have bought from this company previously and would recommend to others.”

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Posted 5 months ago

“سلام نه هزینه ارسال ان خیلی گران بود”

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Posted 5 months ago

“Email saying saving of 30% no saving:(”

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Posted 6 months ago

“50p for product protection. 90p for eco friendly packaging. This is stuff Notino should be doing anyway. It's bizarre that it's not the company's responsibility to protect our parcels and to use eco packaging. I'm grateful for the prices but making consumers pay for parcel protection is wild. Also Notino has a base in London, so why am I paying for delivery after a certain amount? Most places do £25+ free delivery or click and collect. It's just a weird choice. Heck £50+ free shipping would be fine.”

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Posted 7 months ago

“Just spent £200 and they make you pay for delivery which takes nearly a week, even though it is courier, which is ridiculous. There should be free delivery on spends over a certain amount.”

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Posted 7 months ago

“Good service, but I would prefer free delivery if you buy, for example, over 30 pounds.”

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Posted 1 year ago

“Really pleased with the service but thought the delivery for 2 eye pencils was expensive. Most places now do free delivery.”

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Posted 1 year ago

“Had the fragrance I was looking for, which is sometimes difficult to get but a couple of glitches on the website. In middle of paying by PayPal and screen reverted to blank page of Notino website. Had to check PayPal to see if it had gone through (it hadn’t), so had to go through order process again”

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Posted 1 year ago

“Very difficult to get order though on mobile??”

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Posted 1 year ago

“Apple Pay didn't work on website which made me think is it a genuine company”

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Posted 1 year ago

“I do like Notino and they have a decent product selection, if not extensive, but I find it quite annoying that they offer free delivery for a few specific products only. Would be if they offered free delivery for orders over a specific amount, as most websites tend to do. Having said that, I have shopped at Notino before and haven't had any issues. Can't comment on the returns&refunds process because I have never returned anything.”

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Posted 1 year ago

“website not the best,but price is OK”

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Posted 1 year ago

“Check out was more difficult than most websites.”

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Posted 1 year ago

“I don’t need to pay the extra 3.99 so pease take it off my bil or I won’t buy the perfume”

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Posted 1 year ago

“Extremely easy shopping for difficult items to find. Thank you very much.”

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Posted 1 year ago

Notino is rated 4.6 based on 3,420 reviews