“Bought “Nike Dunks Laser Orange”it it came with Defect and damage pair and poor quality packaging. Nike logo stitched at the back of the both shoe is different from one another There are marks on the behind of right shoe and stains and stitching threads coming out, on the left shoe the material glue has come out you can clearly see the defect and left shoe sole has worn dirt marks, looks like somebody has worn. Very mad and disappointed and dissatisfied with the product just arrived and you open the box and you get fake result of the shoes. No sign of Novelship packaging based on their website, the barcode is fake as when u click at the barcode provided by novelship it takes to scam page. No refund policy on their website or in exchange for a faulty pair of shoes, they pass 100% authentication on faulty and damaged pair of sneakers as by the look of it is fake as the barcode doesn’t scan various wear tear marks on new shoes not proper packaging. cheating people and scamming their money on the name of being legit shoe seller website. No proper response or acknowledgement of the issue raised to them inspite of providing enough proofs. Never received an order/sale reference id. For the nike dunks I bought. Again sign of being fake website. Will never order from this website i m going to put a review on google and all social media pages about how poor service and quality of shoes they sell. Never buy from Novelship they sell fake and faulty shoes or may be deadstock shoes and will not take the ownership for their fault.”
Hi Som,
We sincerely apologize for the disappointing experience you had with your recent purchase of the "Nike Dunks Laser Orange" from Novelship.
It's important to note that while minor variations may occur within the allowable range of manufacturing, we understand your disappointment with the condition of the shoes you received.
Regarding the packaging and barcode concerns, please be aware that the absence of Novelship packaging and any issues with the barcode link provided are for internal use only and do not affect the authenticity or quality of the product itself. We assure you that our authentication processes are thorough and aim to verify the authenticity of all products sold on our platform.
As a marketplace, we rely on our sellers to supply the products listed on our platform. While we strive to ensure the quality of items sold, returns or exchanges may not always be applicable, particularly for products that have been authenticated and verified. However, we take customer feedback seriously and are continuously working to improve our processes to provide the best possible shopping experience for our customers.
Rest assured, we are committed to ensuring that the products listed on our platform are authentic and have been verified to meet our quality standards. If you have any concerns about the authenticity or condition of a product, please don't hesitate to reach out to us. Your satisfaction and trust are important to us, and we appreciate your understanding and patience as we work to address your concerns.
If you have any further questions or require assistance, please feel free to contact us. We're here to help and ensure that your shopping experience with Novelship is a positive one.
Sincerely,
The Novelship Crew
Hi Tres,
Thank you for sharing your feedback with us. We sincerely apologize for the prolonged delivery time, especially for shipments to Singapore. We understand the frustration and inconvenience caused by such delays, and we're truly sorry for the inconvenience you experienced.
At Novelship, we're committed to providing our customers with a timely and efficient delivery service, and it's disappointing to hear that we didn't meet your expectations in this regard. We acknowledge the challenges associated with deliveries to Singapore and are actively working on improving our shipping processes to minimize delays.
To address your concerns and ensure that you receive the level of service you deserve, we encourage you to reach out to our support team at support@novelship.com. They'll be more than happy to assist you further and provide any additional information you may need regarding your order's status.
If there's anything else we can do to improve your experience or if you have any other concerns, please don't hesitate to let us know. Your feedback is invaluable to us, and we're committed to making things right for you.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to enhance our delivery services.
Best regards,
The Novelship Crew
Hi Rudy,
Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced in receiving your order. We understand how frustrating it must have been to wait for such an extended period, and for that, we're truly sorry.
At Novelship, we strive to provide our customers with a seamless shopping experience, and we're disappointed to hear that we fell short of your expectations on this occasion. Rest assured, we're taking steps to improve our fulfillment process and ensure that such delays are minimized in the future.
To address your concerns and ensure that you receive the level of service you deserve, we encourage you to reach out to our support team at support@novelship.com. They'll be more than happy to assist you further and provide any additional information you may need regarding your order.
If you have any other concerns or if there's anything else we can do to rectify this situation, please don't hesitate to contact us. Your satisfaction is our top priority, and we're committed to making things right for you.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
The Novelship Crew
“Quick delivery and good price! Bought a lot sneakers from this site and items are legit.
Just placed another 2 new orders few days ago and already received tracking info. Highly recommended”
Hi Ying,
Thank you so much for your kind words and for taking the time to share your positive experience with us! We're thrilled to hear that you're satisfied with the authenticity and quick delivery of your sneakers, as well as our pricing.
It's great to know that your latest orders are already on their way to you, and we're confident that you'll be just as pleased with these purchases. We're incredibly grateful for customers like you and your recommendation means a lot to us.
We look forward to continuing to serve you and providing you with the best shopping experience possible.
Warm regards,
The Novelship Team
“Bought some Air Jordans from them as, as they authenticated it to make sure it was legit. Had a bad experience with stockx before so will definitely be using Novelship again. They also had a 0% transaction fee, i think it was because i was a new customer.”
