Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.83

4.8 Rating 4,794 Reviews

99 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 4,794 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 1 star review on 29th November 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The slow one month or more delivery time is absolutely true for delivery to Singapore.”

Helpful Report

Posted 3 years ago

Hi Tres, Thank you for sharing your feedback with us. We sincerely apologize for the prolonged delivery time, especially for shipments to Singapore. We understand the frustration and inconvenience caused by such delays, and we're truly sorry for the inconvenience you experienced. At Novelship, we're committed to providing our customers with a timely and efficient delivery service, and it's disappointing to hear that we didn't meet your expectations in this regard. We acknowledge the challenges associated with deliveries to Singapore and are actively working on improving our shipping processes to minimize delays. To address your concerns and ensure that you receive the level of service you deserve, we encourage you to reach out to our support team at support@novelship.com. They'll be more than happy to assist you further and provide any additional information you may need regarding your order's status. If there's anything else we can do to improve your experience or if you have any other concerns, please don't hesitate to let us know. Your feedback is invaluable to us, and we're committed to making things right for you. Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to enhance our delivery services. Best regards, The Novelship Crew

Posted 11 months ago

“send me fake pair after 1 month long waiting”

Helpful Report

Posted 3 years ago

Hi Rudy, Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced in receiving your order. We understand how frustrating it must have been to wait for such an extended period, and for that, we're truly sorry. At Novelship, we strive to provide our customers with a seamless shopping experience, and we're disappointed to hear that we fell short of your expectations on this occasion. Rest assured, we're taking steps to improve our fulfillment process and ensure that such delays are minimized in the future. To address your concerns and ensure that you receive the level of service you deserve, we encourage you to reach out to our support team at support@novelship.com. They'll be more than happy to assist you further and provide any additional information you may need regarding your order. If you have any other concerns or if there's anything else we can do to rectify this situation, please don't hesitate to contact us. Your satisfaction is our top priority, and we're committed to making things right for you. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, The Novelship Crew

Posted 11 months ago

Novelship Pte. Ltd. is rated 4.8 based on 4,794 reviews