“Throughout the entire delivery process, Novelship provided timely updates, keeping me informed every step of the way. Although my order is a bit delay but still overall it's worth it!”
“Novelship is my go-to for sneakers. Their authenticity guarantee gives me peace of mind with every purchase. The service is exceptional, and the selection is unbeatable. Highly recommended for any sneakerhead!”
“I’ve had good experiences before with these guys but their service has gone to shit.
Still waiting on my shoes and they can’t even get back to me,at all!
I’m at the point where I won’t order a damn thing anymore,not to mention there prices are getting ridiculous.”
Hi Mehmet,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your first order with Novelship was a success and that you're satisfied with your purchase. Providing a seamless and reliable shopping experience, along with authentic products, is our top priority, so it's fantastic to know that we met your expectations.
We're proud to offer a diverse selection of sneakers that may not always be readily available in local markets, and we're glad we could help you find what you were looking for.
Your kind words mean a lot to us, and we truly appreciate your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Looking forward to serving you again!
Warm regards,
The Novelship Crew
Hi there,
That's fantastic to hear! If you have any questions or need assistance with anything, feel free to reach out to us anytime. We're here to ensure your experience with Novelship remains great. Thank you for choosing us!
Regards,
The Novelship Crew
Hi there,
Thank you for your recent review and for bringing your concerns to our attention. We appreciate your feedback and the opportunity to clarify our processes.
At Novelship, we are committed to providing our customers with authentic products of the highest quality. We have stringent authentication checks in place to ensure that every item that passes through our platform meets our standards.
Regarding the issue you raised about the staining on the shoes, please be assured that our authentication process encompasses a range of criteria, including the condition of the items. While we strive to deliver products in pristine condition, it's important to note that minor imperfections that fall within our allowable range may occur.
We understand that receiving a product with any level of staining can be disappointing, and we apologize for any inconvenience this may have caused. We take your feedback seriously and will use it to further refine our processes and ensure that our customers receive the best possible experience when shopping with us.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team. We are here to help and are committed to addressing any issues promptly and to your satisfaction.
Thank you again for your feedback and for choosing Novelship.
Best regards,
The Novelship Team
“Got some Jordan 1 Patent Breds last year, since they are not doing well atm, sold them on StockX. Failed Authentication and give my 127 sales a bad rep for selling fakes. No explanation on why item was rejected, but must be fake or some other issue. Only explanation was Authentication cant confirm if the sneakers are genuine or not. Not going to waste anymore time on these, but beware and consider all other options before buying from Nobullshit, sorry I mean Novelship 😅”
Hi there,
Thank you for sharing your recent experience, and we apologize for the frustration you've encountered. Your feedback is essential as we continually refine our processes to provide the best service possible.
We want to clarify that while your item may have failed authentication on StockX, all products sold on Novelship have undergone thorough authentication checks on our end, and we stand by their certification as authentic. We understand the impact this situation has had on your reputation as a seller, and we regret any inconvenience it may have caused.
Should you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to our customer support team. We're here to help and ensure that your future experiences with Novelship exceed your expectations.
Thank you for bringing this to our attention, and we look forward to the opportunity to regain your confidence in us.
Regards,
The Novelship Team
“Filed an issue that I ddint receive my yeezy slides eventhough it reflected on their app that it was delivered. They send an email that wont be able fo refund the full amount of what I spent since I did not availavle for the protection service sort off. Then to compenstae for my loss, they said will send me a promocode/ reimburse my 100 sgd. I opted for the 110 rebate but since then I ddint receive the promocode that i need to key in.”
Hi there,
We sincerely apologize for the inconvenience you've experienced regarding the delivery of your Yeezy slides. We understand the frustration of not receiving your order despite it reflecting as delivered on our app.
We'd like to explain that our ability to provide a full refund is dependent on the delivery protection service added to your purchase. Without this protection, we are unable to offer a full refund in the event of delivery issues, as we must adhere to the compensation provided by the courier.
We apologize for the delay in sending the promo code and understand your disappointment. Rest assured, we are actively working to rectify this issue, and you can expect to receive the promo code shortly.
Once again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to our support team at support@novelship.com. We value your patronage and hope to have the opportunity to restore your trust in our services.
Best regards,
The Novelship Crew
“Wish I read reviews before I brought 2 pairs of shoes beginning of October.
I've sent numerous emails to Novellaa to ask them about my order as I still have not received anything they can't even be bothered to answer any of my emails I've sent them
All I want is my money back very upsetting they can get away with treating customers like this .
I'm absolutely discussed in NOVELLAA..PLZ DO NOT PURCHASE ANY PRODUCTS FROM THEM.”
Hello,
We appreciate you bringing this to our attention and apologize for any inconvenience you've experienced. Your satisfaction is important to us, and we're committed to resolving this issue promptly.
We kindly ask you to reach out to our support team at support@novelship.com with your order details so we can investigate further and provide assistance with your order.
Regarding your concern about not receiving a response to your emails, we apologize for the oversight and assure you that we are dedicated to improving our communication channels to better serve our customers.
Once again, we apologize for any frustration this has caused and thank you for your understanding. We look forward to resolving this matter and restoring your confidence in Novelship.
Best regards,
The Novelship Crew
