“I’ve had good experiences before with these guys but their service has gone to shit.
Still waiting on my shoes and they can’t even get back to me,at all!
I’m at the point where I won’t order a damn thing anymore,not to mention there prices are getting ridiculous.”
Hi Mehmet,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your first order with Novelship was a success and that you're satisfied with your purchase. Providing a seamless and reliable shopping experience, along with authentic products, is our top priority, so it's fantastic to know that we met your expectations.
We're proud to offer a diverse selection of sneakers that may not always be readily available in local markets, and we're glad we could help you find what you were looking for.
Your kind words mean a lot to us, and we truly appreciate your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Looking forward to serving you again!
Warm regards,
The Novelship Crew
Hi there,
That's fantastic to hear! If you have any questions or need assistance with anything, feel free to reach out to us anytime. We're here to ensure your experience with Novelship remains great. Thank you for choosing us!
Regards,
The Novelship Crew
Hi there,
Thank you for your recent review and for bringing your concerns to our attention. We appreciate your feedback and the opportunity to clarify our processes.
At Novelship, we are committed to providing our customers with authentic products of the highest quality. We have stringent authentication checks in place to ensure that every item that passes through our platform meets our standards.
Regarding the issue you raised about the staining on the shoes, please be assured that our authentication process encompasses a range of criteria, including the condition of the items. While we strive to deliver products in pristine condition, it's important to note that minor imperfections that fall within our allowable range may occur.
We understand that receiving a product with any level of staining can be disappointing, and we apologize for any inconvenience this may have caused. We take your feedback seriously and will use it to further refine our processes and ensure that our customers receive the best possible experience when shopping with us.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team. We are here to help and are committed to addressing any issues promptly and to your satisfaction.
Thank you again for your feedback and for choosing Novelship.
Best regards,
The Novelship Team
“Got some Jordan 1 Patent Breds last year, since they are not doing well atm, sold them on StockX. Failed Authentication and give my 127 sales a bad rep for selling fakes. No explanation on why item was rejected, but must be fake or some other issue. Only explanation was Authentication cant confirm if the sneakers are genuine or not. Not going to waste anymore time on these, but beware and consider all other options before buying from Nobullshit, sorry I mean Novelship 😅”
Hi there,
Thank you for sharing your recent experience, and we apologize for the frustration you've encountered. Your feedback is essential as we continually refine our processes to provide the best service possible.
We want to clarify that while your item may have failed authentication on StockX, all products sold on Novelship have undergone thorough authentication checks on our end, and we stand by their certification as authentic. We understand the impact this situation has had on your reputation as a seller, and we regret any inconvenience it may have caused.
Should you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to our customer support team. We're here to help and ensure that your future experiences with Novelship exceed your expectations.
Thank you for bringing this to our attention, and we look forward to the opportunity to regain your confidence in us.
Regards,
The Novelship Team
“Filed an issue that I ddint receive my yeezy slides eventhough it reflected on their app that it was delivered. They send an email that wont be able fo refund the full amount of what I spent since I did not availavle for the protection service sort off. Then to compenstae for my loss, they said will send me a promocode/ reimburse my 100 sgd. I opted for the 110 rebate but since then I ddint receive the promocode that i need to key in.”
Hi there,
We sincerely apologize for the inconvenience you've experienced regarding the delivery of your Yeezy slides. We understand the frustration of not receiving your order despite it reflecting as delivered on our app.
We'd like to explain that our ability to provide a full refund is dependent on the delivery protection service added to your purchase. Without this protection, we are unable to offer a full refund in the event of delivery issues, as we must adhere to the compensation provided by the courier.
We apologize for the delay in sending the promo code and understand your disappointment. Rest assured, we are actively working to rectify this issue, and you can expect to receive the promo code shortly.
Once again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to our support team at support@novelship.com. We value your patronage and hope to have the opportunity to restore your trust in our services.
Best regards,
The Novelship Crew
“Wish I read reviews before I brought 2 pairs of shoes beginning of October.
I've sent numerous emails to Novellaa to ask them about my order as I still have not received anything they can't even be bothered to answer any of my emails I've sent them
All I want is my money back very upsetting they can get away with treating customers like this .
I'm absolutely discussed in NOVELLAA..PLZ DO NOT PURCHASE ANY PRODUCTS FROM THEM.”
Hello,
We appreciate you bringing this to our attention and apologize for any inconvenience you've experienced. Your satisfaction is important to us, and we're committed to resolving this issue promptly.
We kindly ask you to reach out to our support team at support@novelship.com with your order details so we can investigate further and provide assistance with your order.
Regarding your concern about not receiving a response to your emails, we apologize for the oversight and assure you that we are dedicated to improving our communication channels to better serve our customers.
Once again, we apologize for any frustration this has caused and thank you for your understanding. We look forward to resolving this matter and restoring your confidence in Novelship.
Best regards,
The Novelship Crew
“Do not buy Yeezy 350s off these guys as i have had 2 pairs so far that have turned out to be fake.Contacted them and they said they wont do anything because i messaged them after 2 days of receiving.Their authenticators are obviously not trained to authenticate yeezys properly.
I had the results confirmed by legitapp and these guys dont even want to listed to the issue.”
Hi Manpreet,
Thank you for sharing your feedback. We want to assure you that all products listed on our platform undergo thorough authentication processes to ensure their authenticity. We work closely with trusted authentication partners to verify the legitimacy of every item sold.
While we understand your concerns, we can confirm that the Yeezy 350s you purchased have been verified as authentic by our team. We stand behind the authenticity of our products and strive to provide our customers with a trustworthy shopping experience.
If you have any further questions or concerns, please feel free to reach out to our support team. We're here to assist you.
Thank you for choosing Novelship.
Best regards,
The Novelship Crew
Hi there,
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the delay in receiving your shoes.
We understand how frustrating it can be to wait for your order to arrive, and we strive to ensure timely delivery for all our customers. However, shipping times can vary depending on various factors such as location, customs clearance, and carrier delays.
Regarding your concern about our service, we assure you that we take all feedback seriously and are constantly working to improve our processes to provide a better experience for our customers.
If you have any specific issues or questions regarding your order, please don't hesitate to reach out to our support team. They will be happy to assist you and address any concerns you may have.
Thank you for your patience and understanding.
Best regards,
The Novelship Crew
“Worse experience every they sent me dodgy defect sneakers and wouldn’t exchange or refund they said they were brand new and within their rules
You be the judge check out the dodgy photos”
Hi Julio,
Thank you for bringing this matter to our attention. We apologize for the inconvenience you've experienced with your recent purchase.
We understand your disappointment regarding the condition of the sneakers received. It's important to note that some minor defects or imperfections may occur during the manufacturing process, and creasing is a common occurrence with new shoes. However, we strive to ensure that our customers receive products of the highest quality.
Regarding your concern about exchanging or refunding the sneakers, we kindly ask you to refer to our policies outlined on our website. While we aim to accommodate our customers' needs to the best of our ability, we also adhere to certain guidelines to maintain fairness and consistency in our processes.
We encourage you to reach out to our support team directly to discuss your specific situation further. They will be more than happy to assist you and explore any available options to address your concerns.
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We value your feedback and strive to improve our services continuously.
Best regards,
The Novelship Crew
Hi Tania,
Thank you for reaching out to us. We're deeply sorry to hear about the unfortunate incident regarding your house. Our heartfelt sympathies are with you and your family during this challenging time.
To assist you in obtaining replacement receipts for your insurance company, we kindly request that you directly contact our support team. They will promptly guide you through the process and ensure you receive the necessary documentation for your insurance claim.
Please reach out to our support team by emailing [support email address] or by visiting our website and initiating a live chat session. Our dedicated team is ready to provide you with the support and assistance you need to navigate this situation effectively.
If you have any further questions or concerns, please don't hesitate to contact us directly. We're here to help in any way we can.
Once again, our thoughts are with you, and we hope for a swift resolution to your situation.
Best regards,
The Novelship Crew
“This platform is ridiculous. Failed my sale of shoes due to poor QC (that can barely be seen with the naked eyes) from the brand and forced me to pay for return fee even though it's clearly not my fault. TWICE!!! I swear if there is another equivalent platform... I will totally ban you!!!”
Hi there,
We apologize for the frustration you experienced with your recent sale. Our quality control standards are in place to ensure that all products meet our customers' expectations and standards. While we understand your disappointment, we must adhere to our return policy, which may include return fees in certain circumstances.
It's important to note that as a seller on our platform, you agree to our terms and policies, including our return and quality control procedures. These procedures are in place to maintain the integrity of our marketplace and provide a positive experience for both buyers and sellers.
If you believe there was an error in the quality assessment of your product, we encourage you to reach out to our support team to discuss the issue further. We're here to assist you and address any concerns you may have regarding your sale.
Thank you for your understanding.
Best regards,
The Novelship Crew
“Bought an Off-White belt yellow industry which I literally wanted for ages. Took a little longer than expected, which takes the process step by step. Got it authenticated which gladly was real.”
Hi Ryan,
We're thrilled to hear that you've finally added the Off-White Yellow Industrial Belt to your collection! We understand that anticipation can make any wait seem long, especially for such a coveted item. Thank you for your patience and trust in our process, even if it took a bit longer than expected.
We take pride in our authentication process to ensure that items like yours are verified genuine, and it's rewarding to know that this has contributed to a positive experience for you.
We appreciate your feedback and look forward to providing you with more authentic, sought-after pieces in the future.
Warm regards,
The Novelship Team
“I’ve bought a lot of shoes and clothing through this platform and I’m starting to wonder why. A high percentage have either had defects, have been worn or are fake. The customer service is also terrible. Out of around 10 disputes I’ve had none resolved and they just stop replying to my emails. I’ve been waiting on responses for multiple fake or damaged items and have got nowhere. If anyone from Novelship is reading this please contact me to help resolve these issues.”
“If I could give 0 star. I definitely will. Received a sneaker with multiple defects and the shoe smelled like someone with stinky feet soaked their feet inside the sneakers for days or even months. No words can describe how bad the shoe smell. I owned 2 pairs of dunks and this is definitely not the kind of quality which is acceptable. They also mentioned that the shoe passed the “inspection” and does not have any stinky smell. Really not sure how they inspect or if they really even inspect lol. My family members have been asking me why is there a shoe lying there which stinks like hell. Novelship have been very unhelpful and irresponsible. Once item sold, they don’t care anymore. Quality? Don’t bother purchasing from them if that is what you are looking for. No reply via email, instagram, line. Literally ignored every email I send. Horrible service and experience. Worst website to buy sneakers. Buy at your own risk.”
Hi there,
We apologize for the inconvenience caused by the manufacturing issues you encountered with the sneakers you purchased. It's important to note that some common manufacturing variations can occur, even with authentic products. Factors like material variations, production methods, and quality control processes can contribute to slight differences in appearance or odor between individual pairs.
Regarding the smell you mentioned, it's possible that certain materials used in the manufacturing process can emit an odor when the sneakers are new. This is generally temporary and should dissipate over time with proper airing out of the shoes. However, we understand that this can be concerning, and we apologize for any discomfort it may have caused.
We take quality control seriously and strive to ensure that all products meet our high standards before they are shipped to our customers. However, despite our best efforts, occasional issues may arise. We appreciate your feedback and will use it to improve our processes and better serve our customers in the future.
If you have any further concerns or questions, please don't hesitate to reach out to us at support@novelship.com. We're here to assist you and address any issues you may have with your purchase.
Thank you for bringing this matter to our attention.
Best regards,
The Novelship Crew
“I’m amazed at how fast they came and how beautiful the shoes are, they also came with some cool stickers that I put on my laptop, I can’t be any more happier with my purchase, will be buying here again 👍🏽”
Hi there,
We're thrilled to hear about your positive experience with Novelship! Providing our customers with top-quality products and excellent service is always our goal, and we're delighted that you're satisfied with your purchase.
It's fantastic to hear that your order arrived promptly and that you're pleased with the quality of the shoes. We take pride in offering authentic, high-quality products, and we're glad that we could meet your expectations.
We're also glad to hear that you enjoyed the extra touch of the stickers. We always aim to add a little something special to our orders to make our customers smile.
Thank you so much for your kind words and for choosing Novelship. We look forward to serving you again in the future!
Best regards,
The Novelship CRew
Hi there,
We're deeply sorry to hear about your negative experience and the frustration it has caused you. At Novelship, we take allegations of dishonesty and unprofessionalism very seriously, and we are committed to upholding the highest standards of integrity and professionalism in all aspects of our business.
We want to assure you that providing a safe and trustworthy platform for our customers is our top priority. We have strict measures in place to ensure the authenticity of the products sold on our platform and to maintain transparency and honesty in all our dealings.
If you have encountered any issues or concerns with your order, we encourage you to reach out to our customer support team at support@novelship.com. We are here to address your concerns and investigate any discrepancies to ensure that they are resolved in a fair and satisfactory manner.
Your feedback is invaluable to us, and we appreciate the opportunity to rectify any shortcomings and improve our services. We are committed to regaining your trust and confidence as a valued customer.
Once again, we apologize for any inconvenience or disappointment you may have experienced, and we thank you for bringing this matter to our attention.
Sincerely,
The Novelship Crew
“Loved how fast their support responded. Bought my 6th pair from them since. Finally something for New Zealanders~ btw they are a lot more active on Trustpilot”
Hi Alex,
It's fantastic to hear about your positive experiences with our support team and your continued patronage! We're dedicated to providing swift and helpful service, and your feedback is a wonderful testament to our efforts.
Knowing that you've chosen us for your sixth pair of sneakers is an honor, and we're especially proud to be a go-to option for our customers in New Zealand. We also appreciate the nod to our Trustpilot activity; it's one of the many ways we stay connected with our community.
Thank you for your loyalty and support. We can't wait to serve you for your 7th pair and beyond!
Warm regards,
The Novelship Team
“I questioned the shoes that they sent me to be fake. They could not provide me with an authentic certificate of authenticity. They explained that they were being printed and they could not be returned because of COVID. I would not buy from them under any circumstances.”
Hi there,
We apologize for the inconvenience and frustration you experienced with your recent purchase. At Novelship, we strive to provide our customers with authentic products and a seamless shopping experience, and we regret that we fell short of meeting your expectations in this instance.
We take allegations of counterfeit products very seriously and have strict measures in place to ensure the authenticity of the items sold on our platform. While we understand your concerns about the authenticity certificate, we want to assure you that our authentication processes are thorough and comprehensive. However, we apologize if this was not adequately communicated to you.
Regarding the return policy, we understand that the current global situation with COVID-19 has presented challenges, and we have implemented certain measures to prioritize the safety and well-being of our customers and staff. However, we are committed to addressing any issues or concerns you may have regarding your purchase.
We encourage you to reach out to our customer support team at support@novelship.com so that we can further investigate the matter and provide you with the assistance you need. Your satisfaction is important to us, and we are dedicated to resolving this issue to your satisfaction.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. We look forward to the opportunity to rectify this situation and regain your trust as a valued customer.
Sincerely,
The Novelship Crew
Hi there,
We're very concerned to hear about your experience. Novelship is dedicated to authenticity and customer satisfaction, and we take accusations of counterfeit items very seriously.
If you suspect that an item you've purchased through our platform is not genuine, we urge you to contact us immediately through our support portal at novelship.com/support so we can initiate an investigation. Our team works diligently to ensure that all items are authenticated before they are listed for sale, but we will promptly look into any potential oversight.
Your trust is paramount to us, and we are committed to resolving this matter to your satisfaction.
Warm regards,
The Novelship Team
