Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

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“npower customer service - yesterday's wait time 1hr+. Today shut 30 mins early due to high demand - there's a surprise!”

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Posted 11 years ago

“NPower customer service phone line now: "Our current wait time is ... greater than ... one hour".”

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Posted 11 years ago

“nPower, you disgusting bunch. Can now add high prices to s**t customer service and general incompetence.”

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Posted 11 years ago

“Shocking customer service from npower this week, I will be changing electricity providers without a doubt”

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Posted 11 years ago

“Well done npower .. Brought a grown man to tears, truly the worst customer service ever. Now £800 in credit and dd goes up!!!”

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Posted 11 years ago

“Recieved dreadful customer service again from npower today. Will they ever get it right? More to the point, do they care?”

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Posted 11 years ago

“never use npower - they overcharge your account by £200 and provide appalling customer service”

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Posted 11 years ago

“npower are expensive, poor customer service, such a shame”

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Posted 11 years ago

“Carole Allison- absolute asset to Npower! Great customer service, excellent rapport and finally after 8 months resolution. Happy”

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Posted 11 years ago

“Excellent customer service from 2 ladies from NPower tonight....very happy customer”

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Posted 11 years ago

“ARE UTTER RUBBISH! So hard to get in contact with poor customer service, problem still not solved problems npower rubbish”

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Posted 11 years ago

“Bit off track but who has incurred Npower's customer service incompetence? 24-28 mins at a time on the phone!”

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Posted 11 years ago

“scoops top business customer service award”

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Posted 11 years ago

Npower is rated 1.1 based on 393 reviews