Npower Reviews

“ Absolutely poor customer service!!!!!!!!!!!!!!!!!! ”

“ Absolutely worst customer service ever! shame they part of eon now... never going back! ”

“ I was advised to increase my direct debit to £111 from £100, but if I want to keep it the same, I could. I chose to keep it at £100, which they confirmed on the APP. Few days later, I had a message thanking me that I've agreed to change my direct debit to £111 and they have moved my pay date to 15th, even though my preferred date was 1st!! Can't get through on the phones, or the chat. I felt I had to cancel my direct debit, and I'll make a payment on the 1st, they will soon contact me when they realise their direct debit has failed. Disgraceful service--Kathy 30/1/21 ”

“ Switched to N-Power Select as they were best priced. However, priced low for a reason. You will never be contacted, you will never speak to customer services or a manager, you cannot get through on the phones and will also never be contacted once you've completed the 'website call me back service' . I'm astounded a company can be so poorly ran. Waiting for my contract to finish! ”

“ After ringing numerous times to discuss this, customer service couldn’t care less, took my complaint further and they still didn’t take it seriously. ”

“ Two appointments not kept. Altogether 8 hours wasted. Telephone complaints incompetent and rude custpmer service manager, often cut off, kept on hold. Avoid like the plague. ”

“ Probably one of the best rip off merchants out there! Horrendous customer service and nothing thought it loyalty. I have been with them for 13 years and ended up paying £220 per month instead of £67 which I am currently paying with my new provider! AVOID, AVOID, AVOID. ”

“ Rude and incompetent customer service. Avoid them at all cost!!! ”

“ Npower are a failing business from a customer service point of view. ”

“ DO NOT TRUST THIS COMPANY THEY HAVE RUINED MY LIFE THE REASON ? I WAS A FULL TIME CARER FOR TERMINALLY ILL MOTHER HAD TO MOVE HOME i CALLED TO PAY MY INVOICE THEY ADVISED I WAS DUE A FUEL ALLOWANCE DO NOT PAY - THEY HAD MY INFO YET SOLD MT DEBT WITH NO FORWARDING ADDRESS - FINALLY THEY DEFAULTED MY ACCOUNT RUINED MY PERFECT CREDIT SCORE HENCE RUINED MY FUTURE IN MOVING ON THAT IS WHY THEY HAVE WORST RATINGS FOR CUSTOMER SERVICE DO NOT TRUST THEM THEY DO NOT CARE ”