Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company They try to send in debt collectors who charge extra rates even when the bill is not due I would rather put pins in my eyes than deal with this company”

Helpful Report

Posted 5 years ago

“We moved to npower last January after a disastrous time with another of the big5. All went well and we received a bill in April showing we owed some money which didn't alarm me as it was the winter quarter . However that was our only bill until I got in touch with them for the ridiculous amounts our usage against others was showing and the astronomical amount they were asking for future direct debits. I can't praise their staff in billing enough. A complaint was issued and after talking for a while it emerged they thought we had an old meter and not a new one which measures gas differently so hence the outrageous amounts we owed! Another person rang me the next day and by the end of that day; after several phone calls from our complaint overseer; our account was sorted and they actually owed us a refund which hopefully will be in our bank by the end of the week. 5 out of 5 for speed in resolving the problem 1 star deducted for the worker who failed to see our meter was measured in cubic metres when he initially surveyed them.”

Helpful Report

Posted 7 years ago

“Carole Allison- absolute asset to Npower! Great customer service, excellent rapport and finally after 8 months resolution. Happy”

Helpful Report

Posted 11 years ago

Npower is rated 1.1 based on 393 reviews