“NZ SALE IS SHONKY DO NOT USE! Way back in March I bought from this site and waited for the delivery but it never came. Idiot courier delivered to to the outside of the gate (a photo was even provided). It was of course stolen. NZ sale has said it is the suppliers Sheertex issue and Sheertex says its NZ sale. Constant contact but not alot back except to tell me it has been escalated. It has been a long time to sort and nothing has been done. Even contacted the person on the nZ companies register to ask for help. Noone has taken responsibility to ensure that the product got to me. This has been a terrible experience! Never again.”
“Disgusting service, never shipped and then say they are looking into it but never do anything. Told me it had been re-shipped, but when I asked for the tracking number they didn't have it, still haven't done anything.”
“Not bring albe to update my address and now being told I have to return items brought through NZ sale to a UK address so one of the team members can process my refund
I have been scammed out of over $150 NZ dollars”
“Not what it used to be. I used to be able to return items that didn't fit to the NZsale outlet in Auckland but now you have to post to Australia, which is very expensive (and that is on top of the big increase in postage charges to get the items ion the first place), and if there are two items from different stores you have to return them in two separate bags with two separate postage charges. This makes buying clothes very risky because returning them for refunds costs so much. Also, there is no quality veto on their site so many of the dodgy Chinese drop-shipping "stores" are there with poor quality items that don't look like the photo. Stay well clear.”
“Absolutely horrible service. Wait three weeks for item before they tell me they have stock issues and I will be getting refund. Waste of time. Do not buy!”
“I have numerous times messaged for a return on a item that I purchased which came back the wrong color, the item I purchased specifically described that I ordered the color grey for my sons high chair yet I recieved a purple chair, I messaged so many times to have my item returned as the description of the item was inaccurate but I recieved no response in the time frame that it says they will respond and has been days past since I have contacted them. I have had no problems odering with nz sale until now!!!”
“Extremely dissatisfied. Ordered a set of sheets and pillowcases and got 1 sheet and 2 pillowcases and they would not return this item. Extremely hard to deal with and totally dissatisfied with my experience. I will NEVER purchase from here again !
BEWARE !!!”
“Please avoid buying anything from this page. For Christmas, I got two electronic vouchers. The ads say that the vouchers are to redeem online immediately. However, it wasn't the case. I never received the coupons; Christmas was getting closer, and I contacted the customer service team, and it took me four weeks and an infinite number of emails to get help.
I asked to speak to someone or a number I could call as the situation was getting too upsetting, so they decided to ignore me.
There is no customer service number, and getting the right help is almost impossible.
Avoid at all costs! The advertising is false, and the voucher wasn't available immediately.
Worse experience with customer service as well, they don't help, and they are genuinely careless and have zero empathy.”
“Waiting ages for delivery, tracking number non existent pretty much states tracking number allocated and no change for over 3 weeks. They said they will inquire the pur hase has left their warehouse and still nothing.. The purchase said delivery from NZ to NZ I don't see how it's justified to take this long unless false info given on site on the product. Nearly a month now asked for refund will see how that goes.”
“I placed an order on the 30th of November. Only got an update that it was coming on the 10th of December and the delivery date changed from the 15-19th of December to 16-21st. It’s now the 20th and I have not had any updates, my tracking info only says processed in Sydney. Really disappointed”
“As everyone else has written, yes this company is terrible.
Not only is their delivery times over a month delayed - they try to have their reviews removed from trustpilot when they don't like it. Plus nudge happy customers to spam good ones.”
“i would never use this company again, nor would i recommend it. I made an order, 5 times they changed the estimated delivery date. by the way nothing comes out of nz despite the name, doesnt come from Australia either where the site claims to be from, it seems there products come out of china. So after afew emails they told me my items had arrived in there warehouse in Australia and they were packing them for dispatch to nz and they will be sent in afew days. Today on the 5th time revised day of the estimated delivery i have an email saying my order has been cancelled as the supplier had insufficient stock. I am very anoyed about this as i wasnt just buying junk, it was special formula bottles for my baby. Rubbish company, rubbish service”
“Size was so wrong to normal sizing so asked for RAN only to be mucked about, finally get a RAN and told I need to pay too send back to the supplier and not NZ sale so have to pay to send back to Australia
Also delivery takes ages
No phone contact just back and forth with messages”
“NZ where unable to fulfill an order. Apparently they are unable to refund it either. The only available contact is the 'contact page' on their website, and the only answer is 'well follow up'.
I would strongly recommend not purchasing from this company!”
“NZ SALE NZ I had a problem with scarves that were meant to be cashmere and 2 arrived without any markings but the third came with clearly "made in china polyester". When I complained I had to jump through many hoops and then they did not keep their word and only refunded one scarf. They were expensive too! I only look for quality items and the only advantage is that there is no GST. Rest of the site is left over stuff from Europe. Very poor service. I think the site has been taken over as it is even worse than it was. In the beginning they didn't tell me that they did not give refunds only vouchers. and they ran out. Hello MY MONEY AND THEY KEPT IT.”
“Products take a while to arrive as expected, but once they do arrive they're great quality and appear to be genuine. Loving my new ironfist shoes and looking forward to my next order arriving.”
