O2 Reviews

Name: O2
Rating: 1.39

1.4 Rating 1,061 Reviews

8 %

of reviewers recommend O2

Company Reviews

Questions

Metrics

1.4

Based on 1,061 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how O2 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"The Reading assistant manager of O2 lost the most important memories of the 1st month of my newborns life, just to get a sale.\r\nMy husband went in as he had broken his phone and needed a new one. I met him at the shop and when talking to the assistant manager he said I could get an upgrade with a \u00a3200 cash back. I thought it sounded good but said I need to back up my phone. Whilst looking through my phone to see how to back it up properly the assistant manager put his hand out and said let me do it... I thought he wouldn't be in that position if he didn't know what he was doing... I handed him the phone and proceed to tell him I have alot of invaluable memories on there that I do not want to lose to which I was told he knows what he's doing. He said it was backed up handed me my phone and we went home to find nothing from my old phone was coming up on the new one. We went back to O2 the same day to be told I was being impatient and that I needed to leave it and let it all load up on the new phone. Extremely worried and distressed I went on to my laptop to see if my Google had been backed up with photos and videos but there was nothing. I logged on to my samsung cloud, again nothing backed up. We left it 24hrs and went back to O2. We were waiting for the same guy to have a look when another assistant took alook and saw that the phone had not been backed up properly. Finally the AM took the phone, reset and charged it, something started to happen, he was addiment that he had done it right because all the photo's from before it was last backed up by myself had started coming through. I told him these were from 2023 but again I was being told I was wrong and that I needed to let the phone do it's thing. We went home another 24hrs went by and nothing. I knew all the memories of my third trimester to the 1st month of my newborns life were gone and there was no way of getting this back. I couldn't bring myself to go back in the shop and talk to the assistant manager without getting angry or bursting into tears. I emailed O2 complaints explaining what had happened, I wasn't even looking to get anything out of it, just to make sure that this doesn't happen to ANYONE ELSE! and I've heard nothing back from them. I'm beyond heartbroken and crying all over again writing this and so so angry that they treat their customers this way! I will be going back to O2 and demanding that my contract is cancelled. I want nothing to do with them ever again."

Keeley

Jince Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disabled and do not use my phone a lot O2 swept my number off their system and and no one in 10 hours of calls and web chats can help. They have removed £51.55 from my paid up account as far as I am concerned it is theft so if you want to deal with inept thieves go with o2 I am now going to find an honest company and a new phone”

Helpful Report

Posted 4 years ago

“In top of my monthly payment, they Charged me around £200 at the end of 3 months free unlimited calls. I don't recommend at all their service. The customer service is really disgusting. I have tried thousands times to reach out the customer service without any success.”

Helpful Report

Posted 4 years ago

“Activation error since March. Tried to get in touch by phone, by email, online and through facebook no one available to help so in June cancelled direct debit. Someone phone immediately. It seems you can get in touch to pay but no one can help fix the phone. Still not fixed so now they have cut me off, threatening me with all these charges.”

Helpful Report

Posted 4 years ago

“What a shambles of a company. Been passed from pillar to post no one seems to have a clue what they are doing. Simply trying to purchase a wifi dongle. Their online payments are down and when calling up each call handler just passes me to someone else who then passes me to someone else. Finally, get through to the pay as you go team who then say they can't take payments! When asked how can I purchase they say online. I advise them of the payment issue and their response is "Oh it must still be broken just keep trying" I advise I have been trying for over 24 hours. Their response "right ok, well there's nothing we can do just keep trying" Waste of time!”

Helpful Report

Posted 4 years ago

“The o2 Company are bunch of Thief's I been with company for months and they still like to rob you add extras on the bill made a mistake join this company cant wait till I'm finished with rubbish lieing company”

Helpful Report

Posted 4 years ago

“The worst company ever, i wanted to buy a samsung galaxy s20 plus with credit and 500 pounds deposit, they rejected my credit but still charged me twice the deposit. And when explaining them that is unacceptable to charge me 1000 pounds the only thing that they can say is that i have to wait 3 -5 days for refund. I mean it's 1000 pounds what the hell.”

Helpful Report

Posted 4 years ago

“Trying to get my pac code I'm having a nightmare after 2hrs online with 4 idiots from india I asked to chat with manager I was the cut off outrageous dont go with them”

Helpful Report

Posted 4 years ago

“On the last month of contract they slow down the internet and after 3 days they cut it off completely. And now they want me to pay the whole month so that then they can refund me. What a joke. Don’t trust this people”

Helpful Report

Posted 4 years ago

“After having to make emergency out of country country calls to a family member in the hospital during the COVID-19 lockdown, O2 has cut my service due to unusual spending without any notification. I have not been able to reach anyone, until threatening to leave the company. The customer service is horrible...pretty much nonexistent. Do not use this company, as they have no respect for their customers. #o2 #badcustomerservice”

Helpful Report

Posted 4 years ago

“I have had the worst customer service from O2 that I have ever had with ANY company EVER. I would urge anybody to consider any other network than O2, purely because it is just NOT WORTH IT! 2 hours 50 minutes to set up a new SIM - it turns out they can't do it; the live chat just talks in circles on a script without any ability to help, the phones keep hanging up, the website is utterly ridiculous for navigating - how is this company operating?? I have given up and will move to The instead - BUT I am now having to request a new SIM, in order to activate it, in order to get a PAC code, in order to leave O2 once and for good! CAN'T BELIEVE IT! I would never even bother to waste my time by writing a review like this, but I just HAD to express how much I HATE O2! If you can't provide any reliable type of customer service, then don't scale up your business. O2 deserves to be run out of a shed with 2 employees. Don't waste your time with them.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Honestly an awful phone company. Took over £100 in the last two months I was with them for “Internet” ... but my bill is £30 a month and I didn’t get any bolt ons. Had to call to get the money back. Stay away.”

Helpful Report

Posted 4 years ago

“I am taking five minutes out of my day to thank O2 representative James Lohan for the courtesy and helpfulness he extended to me recently. Faced with a situation that I was unsure how to proceed with, James Lohan helped me through the process with a perfectly pleasant and professional manner. What I thought was going to be a somewhat difficult experience was made so much easier by this young man. No question was too absurd and never once was I left feeling overwhelmed with jargon I didn't understand. He has restored my faith in customer services and ensured that 02 has secured my business for the foreseeable future. Thank you again James Lohan O2 Customer Services. 19/05/20 13:18 CASE ID :1199273032”

Helpful Report

Posted 4 years ago

“WARNING!! THERE APPEARS TO BE A MASS FRAUD ATTEMPT CONDUCTED BY O2 IN TERMS OF EXTRA COSTS INCURRED ON CONTRACT BILLS. WE GATHERED INFORMATION FROM 458 CUSTOMERS IN UK SO FAR WITH THE SAME PATTERN WITHIN LAST 3 MONTHS. AVOID THIS PROVIDER.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Poor service from o2. They increased the cost of my contract 3 days after taking it out. Avoid O2!!”

Helpful Report

Posted 4 years ago

“Poor service from o2. They increased the cost of my contract 3 days after taking it out. Avoid O2!!”

Helpful Report

Posted 4 years ago

“I have been receiving threatening letters regarding unpaid bills from O2. I have spoken to their fraud department on two occasion, the last one today with a person called Lozario. O2 obviously do not want to resolve this issue as Lozario put the phone down on me. I have sent them numerous letters telling them that the person concerned does not live at my address. Their recurring theme is that the person used to live at my address but has now moved. I explained that I purchased my house in July 1982 and can assure them that this person has never resided at my address, unfortunately as with all large organisations they have blinkered vision and cannot see past their standard corporate script. O2 customer service is appalling, I am not a customer thank goodness.”

Helpful Report

Posted 4 years ago

“Worste company ever absolute thiefs they charge for a service even when its not being used. Left me stranded abroad ×4 times when I was promised my phone would work!!! Now refusing to refund for a sim I had to buy abroad x4 times and you necer speak to the same person they always say ots recorded we are putting info down comes to it and im repeating story over and over also told me I was lying about speaking to a guru !!!! Absolute ahit company they will screw you !!”

Helpful Report

Posted 4 years ago

“Called to ask to cancel my contract early as my phone was playing up. Said I wanted to go sim only elsewhere as had found cheaper prices. Accused me of lying as I couldn't give details there and then on the phone of other providers (I wasn't, but even if I was, not sure thats how you deal with customers) and although I continually stated I simply wanted to pay what was left and cancel, would not complete the request. Ended with me putting the phone down. Dreadful service with an abrupt staff member at the other end of phone. I understand we are in hard times but no need to take it out on customers. I have been with them for 4 years but will not go back.”

Helpful Report

Posted 4 years ago

O2 is rated 1.4 based on 1,061 reviews