“Ordered online and received a follow-up phone call to check all was well. Arrived on time by a friendly and courteous delivery team and very impressed with the service. Never goes wrong buying from Oak Furniture Store & Sofas.”
“Just wanted to say how delighted we are with our new Bedroom from Oak Furniture Store & Sofas. The staff was very helpful, giving us all the information needed to make our choice, never felt under pressure. We felt safe in the Penrose store re covid19. The delivery was on time, The men were professional in every way, all went smoothly. Would highly recommend them, thank you to all concerned.”
“I took my husband into the showroom having visited the previous day. The same member of staff, Ray, met us & helped us find what we were looking for. He was attentive but not pushy & demonstrated how tables opened & gathered chairs for us to try out for comfort. We are impressed with the quality of all the furniture product and the service at Oak Furniture Store & Sofas.”
“We were welcomed into the store and the salesman explained the layout of the store.,he then left us to look at the products we wanted without any pressure. When we found what we were looking online for he then took us through the sales process and we placed the order for living room furniture. A pleasant experience and impressed by the showroom.”
“Always excellent quality and latest design. I chose my table in 2 minutes! Staff member Alvin in Penrose Showroom was extremely helpful, friendly, and knew his job but was never intrusive. Delivery within a week of ordering with three methods to choose from as well! Prices were surprisingly moderate for materials of this quality. What could ask for anything more?”
“We love oak furniture Store, we have been a customer for many years. Recently moved to Wellington. Oak furniture online store was an excellent and great help to us to deliver the furniture to our new house. Will definitely be back for more furniture at a later stage.”
“Really disappointed by my experience with Oak Furniture Store and Sofas. I ordered five different pieces of furniture from the website, and the ordering and delivery process was straightforward. However, when I removed the coffee table I ordered from the packaging, I found that it had engraved branding on one of the external faces that was not included in the description on the website or shown in any of the photos. When I contacted Oak Furniture Store and Sofas to ask whether this was a mistake and whether I would find similar markings on the other pieces, they advised that this was "anti fake" labelling. I would not have purchased these pieces if the markings had been shown on the website or disclosed in the description of the furniture. I have asked to return the furniture and receive a refund - at this point Oak Furniture Store and Sofas has refused and has stopped responding to my emails. In my view Oak Furniture Store and Sofas is not complying with its obligations under the Consumer Guarantees Act or the Fair Trading Act. Unfortunately, would have to recommend against buying from this outfit until they update their website photos and descriptions. One of the items I received was also damaged - in fairness Oak Furniture Store and Sofas offered to replace this item but I would prefer to return for. a refund because it does not correspond with the description / depiction on the website.”
“My Seattle tallboy arrived today and it is just as it said on the box. It arrived securely packed up.Very nice finish and well constructed. I am very happy with the furniture and the company.
The delivery people were a happy lot.”
“My order was delivered on time by two very polite couriers and brought into my lounge. I am really happy with my purchase, it is everything I expected it to be. Highly recommended this company to others.”
“I had ordered a bed from another retailer only to be told after a 16-week wait that it was still stuck in transit due to Auckland. OFS delivered within 14 days. Excellent.”
“Easy to use product page on their website, and the ordering process was simple. advised via email for the national delivery cost, with a call 60 minutes before our product was delivered, Arrived when they said it would. The furniture is very well made with professional packaging for national transport purposes. Excellent service throughout.”
“We just wanted to leave a review of our initial experience of Oak Furniture Store & Sofas. We weren’t sure what to expect when we drive pass and visited the showroom in Penrose to discuss our needs, but we weren’t disappointed. The staff had extensive knowledge of solid wooden furniture and delivery procedures. We are yet to receive delivery but felt he deserved a mention straight away. Thanks very much.”
“Fantastic service and top-quality furniture provided by Oak Furniture Store in Auckland! From the purchase to the delivery! Superb! A huge thank you to the delivery men also who were extremely friendly, on time and gave a smooth procedure. Thank you so much. I’m in love with my new solid dining set!!”
“Just love my four chest of drawers in Cherry Wood. So lovely to have solid pieces of furniture, beautifully made and finished, rather than the usual thin veneer on other pieces of furniture I have had over the years. I know this will last. You were the only company I could find which stocked solid Cherry furniture.”
“Having made a mistake and ordered a table online, they sorted everything out for me helped me to select another table whilst displaying a very professional attitude at all times. The delivery guys were also excellent. In fact everyone we spoke with was so helpful.”
“A special thank you to the Team of Oak Furniture Store & Sofas for the wonderful services they provided during the lockdown. Well done guys your help was very much appreciated.”
“Fantastic quality, beautiful Oak grain with very quick delivery to Wellington. Table and chairs are of the highest standard. Website very easy to use. You pay for what you get and although this company is expensive, it's all very high-quality stuff!”
