“The stencil was so so cute, but because it was long and rolled for shipping, it was very hard to use. I laid it out, warmed it up and put a heavy board on it for 24 hours. It still did not lay flat. I probably can’t use it again, and it was expensive for a one use application. Rather disappointed!!”
Hi,
I am sorry that you felt that the stencil was a little thin. We sell this stencil in three thicknesses of mylar 7, 10, and 14 mils. You ordered the thinnest which is our value mylar. We find it very serviceable but perhaps not as durable as the 10 mil which is our most popular grade.
I am sorry that the shipping costs were higher than the stencil but when ordering just a single low-priced product we do not have a product margin to subsidize shipping. Even this small size requires a box, someone to pack it, and a shipping charge. We do offer free shipping on our larger orders but the economics of the shipping force us to do this.
I hope you understand and i hope the stencil works well for you,
Regards
Jim
“Disappointed there’s no instructions. Stencil arrived in a plastic wrapper with no picture or details about the stencil. I do look forward to adding it to my mural. Thanks!”
“Love my stencil. But i have contacted the company via phone and email wanting the same stencil in a larger size. (16x16 Morrocan traditional tile). I have yet to receive any information. Working on a project, so it is a bit daunting. Help!! My one star review is concerning my 2nd request was made 10 business days ago by phone.”
Hi Diana,
I am sorry that we have not responded to your request We do have the ability to adjust the size of the stencil to your exact dimensions.
There is a modest fee involved but we can do this. This is not an automated process so the best way is to contact us directly. Please call at 800 334 1776 during business hours or contact service@oaklanestudio.com
Regards
Jim
“The stencils did not arrive in time for Xmas so I opened them afterwards.
I found the large Xmas tree was split I tried to call but you were closed.
Thank You
Ginger I Sands
4790 Sailors Retreat Road
Oxford Maryland 21654
410 226 1173”
Hi Mariah,
OUr stencil is designed to fit most standard tiles but as you have found the standards can be lose.
Please send us a picture of what your situation is.
We can take a refund of this stencil but we can also create a custom tile to dial in the size exactly so that you can paint your tile.
Please let us know what you would like to do as a next step. Regards
JIm
“Love the palm leaf stencil. The pattern is very similar to a wallpaper by a high-end furniture company and it saved me hundreds of dollars to create similar look. I like that there was an extra stencil provided to facilitate stenciling the pattern at the top.”
“I had a "Morning Star" stencil a few years ago. Somehow it was misplaced. I have looked for a replica and to no avail. Recently ran across your stencil and it is an exact copy of my old one. I can now stencil my cabinet doors in my new kitchen. - The stencil was received within a few days of ordering. Can't wait to get started!”
