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OakWorld Reviews

1.6 Rating 102 Reviews
C-
Happiness Grade
C-

Customer Service - Average

59.09%
Industry Average
Contact their customer service and deal with Heidi who is about as helpful as a chocolate teapot.
posted 3 days ago - Anonymous
com), a service with amazing reviews.
posted 3 months ago - Paityn Nancy
Absolutely shocking customer service. I am disgusted to be honest. I can only speak to a manager if I request it in writing. The refund team are email based only but you won't give out an email address and you don't have a complaints email address. This is not the way to run a business and treat customers!
posted 3 months ago - Anonymous
I am extremely disappointed with the service I’ve received from OakWorld.
posted 3 months ago - KC LEE
They delivered incredibly subpar service. I couldn't get my money out. I had encountered an issue with them when I lost my transfer. After submitting a support ticket, I never heard back from them, and I was unable to receive my money back. The customer service never paid me any attention during the entire procedure. I'm grateful to MERSEYHIP. COM and their private team for getting everything back for me.
posted 3 months ago - Kermit Huynh
However the service to get a awful, all i wanted was to update the address for the invoice, delivered to the same adress just needed to put the company name on it for the invoice and i was told it was company policy that it was not allowed, and then when i questioned this i was told the computer software cant update the profile, when i asked to escualte this i was told the Managing Directors wouldnt be able to do anything so they wouldnt pass my complaint further.
posted 4 months ago - Tom Brierley
Terrible Customer Service - Avoid OakWorld I recently purchased an item from OakWorld, but due to a change of mind, I tried to return the box, which was completely unopened.
posted 7 months ago - Robert Walshe
Now my package is missing, I paid £209 for useless service.
posted 8 months ago - Thomas Yarrow
wardrobes parts not labeled took 2 people 10 hours to bulid and parts also missing wardrobes came on time but the building took me and a local builder 10 hours now there are parts missing. this is because items are not marked. advice don't buy if they don't offer fitting service Date of experience: 30 March 2024
posted 1 year ago - MOHAMMAD TAYYAB
Terrible service and I’ll now have to go to my credit card company to get my £305 back.
posted 1 year ago - Elaine Ross