O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,665 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 26th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient delivery service”

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Posted 1 year ago

“Price is good, competitive for the market in which they… compete? Delivery is with DPD and so a very good service - I’ve always found DPD incredibly reliable and great communicators. My experience is mostly about customer service, returns and refunds. Hannah has been brilliant throughout the entire process from the point I realised that I’d made an accidental order through to confirming with me that she had instructed the refund - brilliant communication with a cheery demeanour. At all times she demonstrated that she understood what I was requesting and was on top of the situation - this was incredibly reassuring and put me at ease, I was really worried that I’d made a huge mistake and the outcome wouldn’t be good. Even if you don’t have to engage with the customer services team it’s great to know that they are there to help, knowledgable and super efficient. Thank you so much Hannah for making my experience so seamless and stress free (especially on the run up to Christmas, you must be so busy!), it’s made me think that next time I need to order champagne within Ireland I know I’ll be using you guys - many thanks”

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Posted 1 year ago

“Excellent service and quick delivery.”

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Posted 1 year ago

“Great products, fast delivery, good selection.”

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Posted 1 year ago

“Ordered online this year, delighted with the service. Delivery as promised, so no hassle for me with traffic or parking!”

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Posted 1 year ago

“Very easy to order and all delivered promptly.”

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Posted 1 year ago

“Great service. Ordered from USA and delivered to Galway City within a few days. Have used this service several times and it is flawless.”

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Posted 1 year ago

“Excellent wine & a timely delivery”

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Posted 1 year ago

“Great service, and very good value to include delivery in orders over€100 - but as the wines were a present I can't review them individually. One small issue. I have just sent 3 cases to people but the little note that I wrote for the recipients either was not included in the delivery or was not very prominent. In all cases (!) they didn't know who the box was from.”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Dáire, Thank you for your positive feedback. I am so happy to hear that you had a positive ordering experience. However, I am so sorry to hear about your gift messages not arriving. They should be in the box with the order but sometimes can slip down the side of the inserts in travel, could this have been the case? Regardless, I understand the importance of a gift note and I have flagged this with the warehouse so that our team is extra vigilant when shipping. Apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“Very fast, reliable and friendly service”

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Posted 1 year ago

“Very disappointing service. Several orders placed on the same day as corporate gifts delivered to a single address. Caused chaos. Would not recommend this company. Flagged the issue to customer service who were unapologetic and neglected to understand how problematic this was.”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. I am so sorry that you are unhappy with the service that you received. I can see that our customer service team have been in touch with both the courier and yourself and are awaiting a reply from you to follow your query up further. We want to resolve any issues that you may be having with delivery and apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“Excellent and punctual service”

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Posted 1 year ago

“Very satisfactory service”

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Posted 1 year ago

“All Good. The order was delivered on time, as per the updates. The wines were for a friend. So although I couldn't comment on them personally, the feedback is very good!”

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Posted 1 year ago

“Great variety of mines, swift delivery same date each month, brilliant birthday present highly recommend”

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Posted 1 year ago

“Beautiful Irish whiskey gift set and speedy delivery. Very happy with the product and the service.”

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Posted 1 year ago

“Fast and efficient!”

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Posted 1 year ago

“Delivered promptly. All good but haven’t had feedback on the quality of the wine !”

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Posted 1 year ago

“Fine wine,promptly delivered.”

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Posted 1 year ago

“Ripped off for the black barrel Jameson. €14 more expensive than the local centra. Not a great place to shop for mainstream whiskies.”

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Posted 1 year ago

O'Briens Wine is rated 4.7 based on 5,665 reviews