O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,056 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,056 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from England for folks back in Donegal. Safely delivered within a couple of days. Second Christmas I've used them and totally satisfied with service provided”

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Posted 1 year ago

“There was an error in a delivery, an apology instantly received, going beyond expectation in correcting error.”

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Posted 1 year ago

“...........”

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Posted 1 year ago

“Minor issues with the products delivered: gin presentation box was torn at the corners and the bottom split, also the cardboard insert has nicked the label on the Champagne bottle. Minor issues, but these are gifts where the presentation condition is important. I won't be using online delivery again and will go in-store instead so I can pick products in good condition.”

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Posted 1 year ago

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Hi John, Thank you for bringing this to our attention. I am so sorry to hear that your order did not arrive in the best condition. I'm glad that this was resolved for you on Saturday by a member of staff personally swapping your bottles for new replacements. I hope this has turned your delivery experience around and that you will order with us in the future. Kind regards, O'Brien's Team

Posted 1 year ago

“Perfect Customer Service & very good choice of wine!”

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Posted 1 year ago

“Fantastic service from Hannah !”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“I was not happy with my order being left on the ground just inside my gate. I do not know what time it was delivered but I have been at home all morning and was waiting for a phone call or some other indication of the status of my order. I have a bad back and am not able to carry the box some 30 metres or so. I have electronic gates but that should not have prevented the delivery driver from making contact.”

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Posted 1 year ago

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Hi Hugh, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. I understand all of the points that you have outlined and we do not condone the parcels being left outside. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 1 year ago

“A good, reasonably priced selection of wines and spirits, if buying wines on offer, altough wines not on offer tend to be rather dear. Normally quick dispatch and delivery times. A much improved monitoring of wine vintages: O'Briens used to have huge discrepanies between the ordered vintages online and those actually delivered. This is now much better.”

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Posted 1 year ago

“I've no idea how delivery went as I live abroad and use O Brien's for great wine gifts to friends and family. Very pleased with my orders and deliveries to date.”

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Posted 1 year ago

“Arrived on time and in good condition. Looking forward to sampling!!!”

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Posted 1 year ago

“I have received the order but not opened it yet. Many thanks”

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Posted 1 year ago

“Great wines at competitive price”

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Posted 1 year ago

“All received in timely efficient manner thanks”

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Posted 1 year ago

“Very pleased”

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Posted 1 year ago

“The usual excellent service and delivery.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Competitive price, easy ordering, prompt delivery and robust and recyclable packaging.”

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Posted 1 year ago

“Hi, I used my tracking order to find out what time the delivery of my order would be and realised that it was scheduled at a time when I was not going to be at home. I changed the delivery date to tomorrow but it arrived today when I was out and it was left on my doorstep. So no notice was taken of my change of delivery day! Luckily, it was all right and I received the correct order. However, if I was to order again from O'Briens, I would not be comfortable with it being left outside my door. Thanks, Hilary Kirk”

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Posted 1 year ago

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Hi Hilary, Thank you for flagging this. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 1 year ago

O'Briens Wine is rated 4.7 based on 5,056 reviews