O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,314 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 3 days ago

“Delivery left outside our gate by the footpath at 23:50 at night !!!! Surprisingly it was this there in the morning!! Will not be ordering on line again!!!! From what I tasted the wines are fine.”

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Posted 3 days ago

“Top class service. But imperatively, it was great value.”

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Posted 3 days ago

“All good thank you”

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Posted 3 days ago

“Fantastic service delivered swiftly kept me updated at all times as I live in London and send to my Dads for Christmas so all done and dusted before we arrive home”

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Posted 4 days ago

“Prompt delivery and everything intact.”

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Posted 4 days ago

“Opened the first bottle of the Marques de Riscal Reserva and the cork broke, cork very dry. Looks like the wine hasn't been stored correctly. Should i drink it?”

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Posted 4 days ago

“The delivery itself was excellent as always but your customer response time leaves very much to be desired . I rang your H.O. at this stage it must be well over a week or so and in response to the automated response ,left a message and asked for somebody to call me back having left my name and number . The requested return calls has still not materialised which to me is indicative of not just poor but also very unprofessional customer respect and service . The issue I wanted to discuss was my inability to submit my last order via your app and I would say this is far from the first time I have experienced problems with your app as your records, if maintained,will confirm . When I attempted to place the order the app just ' hung ' and would not allow me to do so . I tried on a number of occasions at different times and the result was the same . I uninstalled and reinstalled the app and the result was the very same . I then opted to reinput my 15 bottle order via your website which took unnecessary time . On this occasion I was able to check out but what I was unable to do was to pay via my preferred method ie PayPal . Once again it went through a hanging process before eventually informing me that an error had occurred and to try again later . Once again I attempted to do so on a number of occasions but with the same result . Eventually I had no alternative but to close out using my credit card which was not my preference at the time as I had credit in my PayPal account . I would also add that I experienced the very same PayPal issue on a previous occasion and reported it to you by telephone having first confirmed that there was no impending issue on the PayPal side following their investigation. In summary , let me again emphasise that my rating is not related to the delivery aspect of the order as it was excellent not least the superb service of DPD but it is entirely directed to the customer service aspect and for that matter also the technical issue relating to your app and the payment aspect on your website is PayPal which as I can readily issue is not a once off and has not been addressed or resolved since I reported it to you in the past .”

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Posted 4 days ago

“I do not live in Ireland but use O'Brien"s when sending gifts to family there. They have a wonderful range of wines and provide a very professional and reliable service. I would highly recommend them”

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Posted 4 days ago

“Great service. Fast delivery and packed well to prevent breakage. Will be buying online again.”

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Posted 4 days ago

“Excellent service…. Thank you”

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Posted 4 days ago

“After 2 deliveries am still waiting for 3 bottles of Luna Agenta Appassimento”

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Posted 4 days ago

“Excellent choice of good wines at all prices”

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Posted 4 days ago

“Very unhappy customer Order delivered to wrong house I got a message saying order delivered and signed for No order I ring the delivery company They can see it was delivered to wrong house They said if I don't get order by next day ring up and tell obriens and they'll send me a new one I am the customer I paid for the order I paid for the delivery I expect to have the order at my house I should not have to ring and ring and ring to find out where my order is and what are next steps I was very lucky that the person that incorrectly got my order reached out to me Still I had to resolve myself and go and pick up the order for their house after me, the customer paying for the order and delivery Delivery companies should be held accountable and it should have been them that resolved this not me, the paying customer”

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Posted 4 days ago

“Great range of wines and spirits in taste, price and availability.”

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Posted 4 days ago

“The wine was the right vineyard but the vintage was 2018 and not 2015 as was ordered.bit disappointing.”

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Posted 4 days ago

“Beautiful wine for any occasion.”

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Posted 4 days ago

“Very smooth ordering process and prompt delivery.”

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Posted 4 days ago

“Ease of ordering. Quick and trouble free delivery.”

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Posted 5 days ago

“I placed an order and received it within 2 days. Very prompt service. Well done.”

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Posted 5 days ago

O'Briens Wine is rated 4.7 based on 5,314 reviews