O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,947 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,947 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not good the beers were still very unusual flavours would not buy this subscription again”

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Posted 1 year ago

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Hello, Thank you for your feedback. The beers in our Craft Club subscription are carefully selected by our Beer and Spirits team. A lot of effort is put into the curation of the subscription each month and this is generally enjoyed by craft beer lovers. I am sorry to hear that the beers have not been to your tastes and I have passed on your feedback to the team for consideration. Kind regards, O'Briens Team

Posted 1 year ago

“We are still waiting for the final part of our order to be delivered 10 days after I placed the order.”

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Posted 1 year ago

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Hello, Thank you for your feedback. I can see that part of your order was damaged in transit and was reshipped to you last week. This should be delivered by now but I have checked on this and it is in our courier network. A member of our customer care team will be in touch tomorrow to check if this has not arrived to you. We have also arranged for a complimentary bottle to be sent to your address as a way of apology for the delays that you have experienced with this order. Our sincerest apologies, O'Briens Team

Posted 1 year ago

“Not happy at all re the delivery small print 3 to 4 working days. Working days been the operative word. Ordered it on Thursday morning and not delivered until Monday. It was a “Thank You” to the angels of nurses who have been so wonderful to me. and since I was an in patient it would be nice for them for a well deserved rest at the weekend. Am still in this ward but would I order delivery again “ I don’t know “ . I will explore my options. I have always uses your establishment but not the delivery option, so now I know. Thank you for giving me this opportunity to voice my experience on this matter. Have a great week. Many thanks Maire Walsh-Sahib”

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Posted 1 year ago

“Could not accommodate a delayed delivery for gift timing”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hello, Thank you for your feedback on your recent order. All of our orders are dispatched in the order in which they are placed. Please note that the majority of our orders are currently taking 2-3 working days to complete. Once an order is placed unfortunately we cannot hold or specify what day it will arrive within that time frame. That said, once you get tracking information on your shipment you can make specified requests directly with the courier through the link that you will receive to the 'manage your delivery' portal. The courier can hold a parcel for a maximum of 5 working days. We are very very sorry to hear that you are disappointed and will pass on that there is a demand for specified delivery dates. Kind regards, O'Briens Team

Posted 1 year ago

“Order wasn't received by the courier until after the listed delivery time, tracking was non existent, received notification of delivery days after the order was actually delivered”

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Posted 1 year ago

“Thought the voucher would include the purchase of craft beers. Person is not into wine.”

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Posted 1 year ago

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Hello, Thank you for your feedback. You can buy any of the products we sell with our gift cards including craft beers and spirits. Kind regards, O'Brien's Team

Posted 1 year ago

“Incredibly slow service”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hello, Thank you for taking the time to leave a review. I am very sorry to see that there has been a delay with your order on account of a damage in transit. I can see that this was reshipped and delivered but that this has delayed the usual time frame of 2-3 working days. Please allow us to sincerely apologise for the inconvenience caused. Rest assured that this feedback will be passed on to our delivery partners at our next meeting with them in hopes of preventing this from happening again. Kind regards, O'Briens Wine

Posted 1 year ago

“Overpriced and overhyped. I thought because of the substantial price reduction offered, I was going to get a decent wine. The cheap euro 8 bottle of red in Dunnes is far superior”

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Posted 2 years ago

“Unfortunately some of the wine we ordered never arrived!”

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Posted 2 years ago

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Hi David, Thank you for your feedback. Unfortunately one box from the parcels from your order has gone missing in transit. I can see that you opted for a refund over a reship for these bottles and that the funds were transferred to your account yesterday, this should appear in your banking within 5 working days. This issue will also be flagged with our courier in our meeting with them this month. Please allow us to sincerely apologise again for the inconvenience caused. Kind regards, Hannah

Posted 2 years ago

“You delivered the package to the billing address, not the shipping address as indicated. The wine was a birthday gift that got delivered to me in Dublin rather than my father in Tipperary.”

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Posted 2 years ago

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Hi David, Thank you for your feedback and I am sorry to hear about the difficulties you have experienced with your order. Let me give you a call to see if we can get to the bottom of this for you. Kind regards, O'Brien's Team

Posted 2 years ago

“I ordered & paid for 6 bottles of Monte Real Rioja Gran Reserva. These got damaged in transit and there was none left to resend. A different wine was to be sent to me but only 1 (not 6) arrived today. I ordered these for Christmas and it doesn't look like I'll be receiving them which is very disappointing.”

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Posted 2 years ago

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Hi Fiona, Thank you for your feedback and please allow me to sincerely apologise for the mix up with your order. I am happy that we were able to arrange for these wines to be dropped out to you by a member of staff in time for Christmas. Kind regards, O'Briens Team

Posted 2 years ago

“Order left openly on my doorstep prior to the identified slot and without any notification from the delivery company - this has never happened before and leaves the order open to theft”

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Posted 2 years ago

“Wine is great but DPD delivery is appalling. The guy literally left the box outside my house and walked away before I came out. What could have happened if I had been out?”

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Posted 2 years ago

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Hi Brian, I am so sorry to hear about your unsatisfactory experience with our courier. I have emailed you personally in relation to this. Kind regards, Hannah

Posted 2 years ago

“Minor issues with the products delivered: gin presentation box was torn at the corners and the bottom split, also the cardboard insert has nicked the label on the Champagne bottle. Minor issues, but these are gifts where the presentation condition is important. I won't be using online delivery again and will go in-store instead so I can pick products in good condition.”

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Posted 2 years ago

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Hi John, Thank you for bringing this to our attention. I am so sorry to hear that your order did not arrive in the best condition. I'm glad that this was resolved for you on Saturday by a member of staff personally swapping your bottles for new replacements. I hope this has turned your delivery experience around and that you will order with us in the future. Kind regards, O'Brien's Team

Posted 2 years ago

“I was not happy with my order being left on the ground just inside my gate. I do not know what time it was delivered but I have been at home all morning and was waiting for a phone call or some other indication of the status of my order. I have a bad back and am not able to carry the box some 30 metres or so. I have electronic gates but that should not have prevented the delivery driver from making contact.”

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Posted 2 years ago

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Hi Hugh, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. I understand all of the points that you have outlined and we do not condone the parcels being left outside. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 2 years ago

“Hi, There was 7 elevation pale ales in the delivery, not the 8 that was ordered. Will this come in the next package?”

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Posted 2 years ago

“Order contents incorrect - botanical flavoured vodka delivered instead of a premium whiskey! Due to advised delays had to go to go to the store to make an exchange - defeated the whole purpose of the online order!”

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Posted 2 years ago

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Hi Pat, Thank you for bringing this to our attention. It is my understanding that you were speaking to a member of our team earlier today and that you arranged to exchange in store as it suited you better since you were going out of town. However, if you would prefer to have the correct bottle reshipped to you and collection of the incorrect stock, this can also be arranged. I will email you privately to outline the same. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Brien's Team

Posted 2 years ago

“Driver left the package outside my door, indicated that I’d signed for it but I hadn’t. The package was at risk from damage or theft”

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Posted 2 years ago

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Hello, Thank you for bringing this to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. I have emailed you privately in relation to this. Kind regards, O'Brien's Team

Posted 2 years ago

“I placed an order on Thursday hoping to have it delivered for a gathering on Saturday but order didn’t arrive to Monday. Definitely must easier and quicker to pop in to the shop!”

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Posted 2 years ago

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Dear Customer, I am sorry that you were not satisfied with the delivery time frame All orders are dispatched in the order in which they are placed. Please note that the majority of our orders are currently taking 2- 3 working days to complete, this does not include weekends or national holidays. Once an order is placed unfortunately we cannot hold or specify what day it will arrive within that time frame. Kind regards, O'Briens Team

Posted 2 years ago

“Delivery was slow, placed the order on 7/7 and only arrived today 14/7 just in time for the event we ordered it for. If delivered any later we would have had to repurchase elsewhere.”

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Posted 2 years ago

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Hi Ruth, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. Our deliveries should arrive in 2-3 working days so this is not something that we find acceptable. I have emailed you privately in relation to this and will be following this up with the courier. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Brien's Team

Posted 2 years ago

O'Briens Wine is rated 4.7 based on 5,947 reviews