O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,007 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of wine, excellent delivery!”

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Posted 10 months ago

“I was delighted with the selection and delivery. I was a bit disappointed that they price dropped before I received my delivery.”

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Posted 10 months ago

“Very efficient and easy to use online ordering, delivery usually within 2 working days by great courier”

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Posted 10 months ago

“Simply the best wine offers in Ireland.”

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Posted 10 months ago

“Great service as always. Order delivered in 2 days...”

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Posted 10 months ago

“I needed to send a Christmas thank you to one of my customers and I am based in the UK. Timely delivery and delighted customer thanks to O'Briens.”

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Posted 10 months ago

“O'Briens give exemplary customer service. Deliveries are prompt and on the rare occasion when things do go wrong they sort it quickly and efficiently and follow up. Hannah and Gwyn deserve special mention.”

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Posted 10 months ago

“Efficient delivery service”

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Posted 10 months ago

“Price is good, competitive for the market in which they… compete? Delivery is with DPD and so a very good service - I’ve always found DPD incredibly reliable and great communicators. My experience is mostly about customer service, returns and refunds. Hannah has been brilliant throughout the entire process from the point I realised that I’d made an accidental order through to confirming with me that she had instructed the refund - brilliant communication with a cheery demeanour. At all times she demonstrated that she understood what I was requesting and was on top of the situation - this was incredibly reassuring and put me at ease, I was really worried that I’d made a huge mistake and the outcome wouldn’t be good. Even if you don’t have to engage with the customer services team it’s great to know that they are there to help, knowledgable and super efficient. Thank you so much Hannah for making my experience so seamless and stress free (especially on the run up to Christmas, you must be so busy!), it’s made me think that next time I need to order champagne within Ireland I know I’ll be using you guys - many thanks”

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Posted 10 months ago

“Excellent service and quick delivery.”

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Posted 10 months ago

“Great products, fast delivery, good selection.”

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Posted 10 months ago

“Ordered online this year, delighted with the service. Delivery as promised, so no hassle for me with traffic or parking!”

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Posted 10 months ago

“Very easy to order and all delivered promptly.”

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Posted 10 months ago

“Great service. Ordered from USA and delivered to Galway City within a few days. Have used this service several times and it is flawless.”

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Posted 10 months ago

“Excellent wine & a timely delivery”

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Posted 10 months ago

“Great service, and very good value to include delivery in orders over€100 - but as the wines were a present I can't review them individually. One small issue. I have just sent 3 cases to people but the little note that I wrote for the recipients either was not included in the delivery or was not very prominent. In all cases (!) they didn't know who the box was from.”

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Posted 10 months ago

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Hi Dáire, Thank you for your positive feedback. I am so happy to hear that you had a positive ordering experience. However, I am so sorry to hear about your gift messages not arriving. They should be in the box with the order but sometimes can slip down the side of the inserts in travel, could this have been the case? Regardless, I understand the importance of a gift note and I have flagged this with the warehouse so that our team is extra vigilant when shipping. Apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 10 months ago

“Very fast, reliable and friendly service”

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Posted 10 months ago

“Very disappointing service. Several orders placed on the same day as corporate gifts delivered to a single address. Caused chaos. Would not recommend this company. Flagged the issue to customer service who were unapologetic and neglected to understand how problematic this was.”

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Posted 10 months ago

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Hi There, Thank you for your feedback. I am so sorry that you are unhappy with the service that you received. I can see that our customer service team have been in touch with both the courier and yourself and are awaiting a reply from you to follow your query up further. We want to resolve any issues that you may be having with delivery and apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 10 months ago

“Excellent and punctual service”

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Posted 10 months ago

“Very satisfactory service”

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Posted 10 months ago

O'Briens Wine is rated 4.7 based on 5,007 reviews