O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,023 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,023 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a mistake with my delivery address and your team resolved the issue and got the gift to the correct place on time. Great customer service and great service overall. I have already recommended O'Briens to friends & family. Thank you.”

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Posted 1 year ago

“Perfect transaction. I enjoyed browsing your vast selection of wines and we are enjoying my choices. Great service. Thanks a lot”

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Posted 1 year ago

“Excellent service. Delivery to door two days after order. reasonable priced too. Thank you”

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Posted 1 year ago

“I bought 6 bottles of red wine as a gift. The two Amarone wines were corked. This is the 2nd time in a row this has happened. I bought several bottles of the same Port at Christmas to be delivered to family members and the cork disintegrated on all of them. It seems to be an issue with more expensive bottles that may have been stored for longer.”

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Posted 1 year ago

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Hello, Thank you for your feedback I am sorry to hear that your wine has not arrived in the best condition. Our wine range is sourced and selected by our own wine buying team and I have forwarded your observations to them and thank you for bringing this matter to our attention. Please rest assured that I can send a replacement out to your address as soon as possible or a refund if that would suit you better. I will email you privately to arrange this Kind regards, O'Briens Team

Posted 1 year ago

“Fantastic service and speedy delivery. Recommend”

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Posted 1 year ago

“Incredibly slow service”

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Posted 1 year ago

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Hello, Thank you for taking the time to leave a review. I am very sorry to see that there has been a delay with your order on account of a damage in transit. I can see that this was reshipped and delivered but that this has delayed the usual time frame of 2-3 working days. Please allow us to sincerely apologise for the inconvenience caused. Rest assured that this feedback will be passed on to our delivery partners at our next meeting with them in hopes of preventing this from happening again. Kind regards, O'Briens Wine

Posted 1 year ago

“I’m in Sydney Australia. I went on line and found O’Briens to buy champagne for my nephew’s wedding gift. They received it! Thank you!”

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Posted 1 year ago

“It was a special birthday present. Arrived on time. Much appreciated”

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Posted 1 year ago

“Range of products excellent at competitive prices. Delivery arrangements via DPD very satisfactory!!”

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Posted 1 year ago

“Fast and efficient delivery. All good”

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Posted 1 year ago

“Excellent. All good. Many thanks.”

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Posted 1 year ago

“It was a special birthday present. Arrived on time. Much appreciated”

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Posted 1 year ago

“Easy to order. Great delivery. Lovely Wine”

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Posted 1 year ago

“Wine was decent and well priced 👍”

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Posted 1 year ago

“They are great value with prompt service”

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Posted 1 year ago

“Wine delivery on time and in perfect condition as ever”

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Posted 1 year ago

“Wine is excellent, as I expected. Just a note on the tape on delivery box. Very well boxed, but the tape had become undone. Stronger tape should fix it. Really good value. Thank you. Niall”

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Posted 1 year ago

“Great service from ordering to delivery”

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Posted 1 year ago

“As in the past the wines were perfect however the delivery was appaling and a reason for not continuing to buy from O'Briens. The fault lies with their courrier, DPD who on the past two occasions have notified me of a delivery window but then proceeded to leave the large boxes at my front door in clear view of passer bys”

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Posted 1 year ago

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Hi Neil, I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers and require an over 18s signature on all of our parcels due to the nature of the goods that we sell. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 1 year ago

“Good wines and service at a reasonable price.well done O'Briens !”

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Posted 1 year ago

O'Briens Wine is rated 4.7 based on 5,023 reviews