O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,077 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,077 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent wines”

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Posted 4 years ago

“Superb efficiency”

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Posted 4 years ago

“Super fast delivery; said it would be here in 3-5 business days, and was here on day 3. Impressive.”

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Posted 4 years ago

“Good website and efficient delivery of order. Top marks!”

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Posted 4 years ago

“My order was delivered on Friday. Unfortunately when my son opened his gift there was a bottle short. The first one listed on the invoice was not in the box. Can someone get back to me about this please. Surely If you didn’t have this particular wine you could have put in a similar replacement”

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Posted 4 years ago

“Delighted with the fast efficient service. Very poorly packed which resulted in 2 of the boxes being damaged. Thankfully they were not for presents.”

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Posted 4 years ago

“Always a pleasure to deal with O’Briens wine, very organised”

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Posted 4 years ago

“Excellent service and great people to work with”

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Posted 4 years ago

“The delivery was not done to my address , I got a call from Powercity in Sallynogin to tell me DPD dropped the package in their address by mistake... if it wasn't for the honesty of guy in Powercity my wine would have been lost!!!!!”

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Posted 4 years ago

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Dear Andrea, I am very sorry for the manner of the delivery of your wines. This is not the service we expect our couriers to deliver but I assure you we take full responsibility for the wines until they reach our customers safely, so would not have left you short with your order. In saying that, we apologise once again for the inconvenience this caused you- a member of our web team will be in touch with you shortly to discuss. The O'Briens Customer Care Team.

Posted 4 years ago

“DELIVERY INCOMPLETE. 30964 RIOJA JOURNEY 12 BOTTLES MIXED CASE WAS NOT DELIVERED. PLEASE CONTACT ME ASAP AT 087 4181511 THANK YOU TED FARRELL”

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Posted 4 years ago

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Dear Ted, Thank you for your feedback and apologies all of your delivery was not made together. Parcels can often become separated in our courier's sorting hub and be delivered separately. A member of our web team will be in touch with you shortly to resolve this matter. Apologies once again for the inconvenience. The O'Briens Customer Care Team.

Posted 4 years ago

“very prompt delivery, thanks.”

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Posted 4 years ago

“Great selection of wines, beers and spirits and competitively priced. Prompt delivery and all goods expertly packaged to avoid damage. I will certainly be a repeat customer based upon this initial experience.”

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Posted 4 years ago

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Dear Frank, thank you for taking time to write your lovely review, it is greatly appreciated. Have a wonderful weekend, The O'Briens Customer Care Team

Posted 4 years ago

“Top class ordering and delivery. Packaged very well. Will be back. Well worth using if you can get to the shop or want to be sure you get the product you want.”

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Posted 4 years ago

“Thank you for a very Speedy delivery!”

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Posted 4 years ago

“I ordered the wine following a review in the Irish Times specifically dealing with the wine sale. The article referred to the 2016 vintage of the wine in question and the bottle displayed in the review is the same label as the OBrien’s on line offer . However the wine supplied is the 2018 vintage . I accept the online offer does not ( deliberately ?) state the vintage but the wine vintage supplied by OBriens as part of this promotion to the Irish Times is not that actually being sold in the sale and I feel O Briens have been somewhat underhand in this promotion .”

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Posted 4 years ago

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Dear John, Apologies for your disappointment with receiving the 2018 vintage when you expected the 2016. We sent a sample to The Irish Times journalist at his request but unfortunately the vintages moved on before that article was published. We have no control over the content of the article but do apologise for the confusion it caused- we would never intentionally mislead our customers in this manner. We do display vintages on our website and the Bordeaux you purchased is noted as being the 2018 vintage, but again apologies if this was not clear. A member of our web team will email you shortly to further discuss this matter. Thank you for your feedback and your continued custom, The O'Briens Customer Care Team.

Posted 4 years ago

“Ordered a few bottles for my friend that just moved to Ireland. O’Briens was so helpful and diligent, ensuring it arrived even with all the missing information I couldn’t provide right away. Outstanding customer service!”

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Posted 4 years ago

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Thank you so much for your positive feedback- I'm delighted we could get there in the end and I hope your friend enjoys those bottles. Kindest Regards, The O'Briens Web Team.

Posted 4 years ago

“Great service thanks 🙏”

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Posted 4 years ago

“Very prompt and well packed”

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Posted 4 years ago

“Delighted with this. Far cheaper than elsewhere. Ordered Saturday, here Tuesday. Very well packaged. Can't wait to sample.”

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Posted 4 years ago

“Excellent speedy service.....highly recommended”

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Posted 4 years ago

O'Briens Wine is rated 4.7 based on 5,077 reviews