O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,665 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 26th December 2024

Anonymous

Anonymous // 01/01/2019

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“Please confirm delivery.”

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Posted 1 year ago

“Excellent ordering and delivery. Very fast and easy”

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Posted 1 year ago

“Ordered various items for Christmas , but I received 24 cans of Guinness 0.0 instead of normal Guinness . It was my first time ordering online from O'Brens wine, although the correct Guinness was delived promptly I don't think I'll be utising your online delivery service again . The DPD courier who collected the incorrect order was blatantly rude and initially refused to pick up the box as it didn't contain a return address, I explained to him I had received no instructions from yourselves to place a return address . Eventually he took the box. Kind Regards. Jm Poinboeuf”

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Posted 1 year ago

“Fantastic service”

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Posted 1 year ago

“Website is easy to navigate and the order process was clear. Delivery was also efficient.”

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Posted 1 year ago

“Order delivered accurately and on time exactly as ordered.”

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Posted 1 year ago

“Excellent service, good quality wines at reasonable prices!”

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Posted 1 year ago

“A really lovely fruity wine. Very easy to drink. Great on its own or as an accompaniment to your meal.”

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Posted 1 year ago

“Delivery by courier a disaster - wine dumped in the garden and only discovered days later. This has happened several times before. Please change your courier company,”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have messaged you privately to discuss further. Kind regards, Hannah

Posted 1 year ago

“You order, you pay, it gets delivered on time and updates along the way. Great service folks!”

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Posted 1 year ago

“I live in the states and was looking for a means of ordering and delivering a bottle of whiskey to my boss in Ireland. O'Briens was fantastic to work with. Their on-line store had a great selection, it was clear what I'd pay (including taxes and delivery) and they kept me updated via email as to when my gift was going to ship, when it was on its way, and again once delivery was made (including a picture of the delivery). I will definitely use them again and would highly recommend them.”

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Posted 1 year ago

“The wine is good. The staff helpful and the delivery much quicker than expected. Almost too quick. It would have been nice to have been able to specify a delivery date.”

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Posted 1 year ago

“Delivered the wrong wine and won’t be using this company again.”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback and please allow me to sincerely apologise for the mix up with your order. I note that you have been in touch with our customer care team who offered to send you replacement bottles and collect the incorrect stock. I can see that this is not something you wanted to avail of. We would love to rectify this for you and can arrange the swap and re-delivery with our couriers if this is something you are open to. My sincerest apologies again for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“Great service”

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Posted 1 year ago

“Smooth transaction and delivery - gift.”

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Posted 1 year ago

“Order was delivered and will be enjoyed by the family over the holidays.”

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Posted 1 year ago

“Prompt delivery, securely packaged and keep updated from order until delivery, great service, thank you 😊”

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Posted 1 year ago

“Super quick delivery, packed really well!”

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Posted 1 year ago

“Great people to deal with. I live in the UK, and have sent gifts to family in Ireland through O'Briens since 2015. Always easy to deal with and they get the job done! This time, their courier let them down, but as soon as the problem was known they got it sorted so my folks had their gift for Christmas. Hannah deserves a special mention here - she got the issue sorted fast, kept in touch etc. She is a credit to the company.”

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Posted 1 year ago

“The site is easy to use, and the wine I ordered was shipped within 2 days and received on within 4 days. Fantastic service for the Christmas period.”

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Posted 1 year ago

O'Briens Wine is rated 4.7 based on 5,665 reviews