O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 4,984 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 4,984 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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+353 1 2693139

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Champagne for my friend Denis Geary ordered on MAY 10, in time for his 80th birthday. Although I gave a correct address which I have used for the last 20 years at least and confirmed with the government phonebook, the courier could not find it and it was returned to Stillorgan. It was now past his birthday so I cancelled the champagne and ordered wine instead, this time with the Eircode. The shipment got lost. It was resent and then the courier claimed they could not find the address though it was clearly stated on the label. The wine was finally delivered 5 weeks after the original order. This is totally unacceptable as I'm sure you'll agree. Alex, your representative did what was expected of him, the failure was clearly the fault of the courier. I was very upset that my friend had to wait so long for his gift, way past his birthday. I do not want anything from you but you could at least phone Denis Geary 058 59121 and apologise. I would also expect a responsible company like yours to offer him something more concrete by way of apology. Thank you, Dr. Alan Thomas”

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Posted 3 years ago

“Very disappointing. Was told by Ashbourne store delivery would be Saturday.. it came on Tuesday when event had passed. Will never buy from you again.. not at all customer friendly”

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Posted 3 years ago

“It took 9 days for them to get it delivered. I did multiple followups every single day. If you want to gift someone, please don’t order from here”

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Posted 3 years ago

“i ordered 2 bottles of sexton whiskey to be delivered only one was, i was still charged for 2!”

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Posted 3 years ago

“Delivery very slow. It took four days to arrive.”

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Posted 3 years ago

“Boxes for the whiskey bottles were damaged as they were forced into a holder for a bottle and not a box. So the wrong packaging was used. Very disappointed as I am a collector and it has now been devalued as the box in no more good.”

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Posted 3 years ago

“Hi, The Bollinger was not in the boxes- is this to come separately?”

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Posted 3 years ago

“This is not a review of the wine but of the delivery experience... Having been informed by DPD that the order would be delivered around lunchtime today (07.04.2021), I was phoned at 1.45pm by a neighbour living about 0.5miles away asking if I had ordered a package from O'Brien's which had been dropped (literally) outside their house without any contact from the courier. She subsequently delivered the package to me. In the meantime I had called DPD Galway and explained the delivery experience. The person I spoke with acknowledged that this was unacceptable and apologised on behalf of the company, and said that she would 1) call the courier and 2) inform a manager. She particularly acknowledged that it is unacceptable to leave a package containing alcohol in an unsupervised public place, which could be accessed by children or young people. I acknowledge that we live in a remote location and that the eircode map is misleading, but my mobile phone number was attached to the order, I was at home at the time of delivery and I could easily have advised the courier of our location had he phoned me. Eoin Keenan”

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Posted 3 years ago

“The rating is for the service, not the wine. It has taken 4-5 days to reach the recipient”

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Posted 3 years ago

“On 25/3/21 I ordered 2 bottles Monte Real Rioja to be delivered to my sister in Malahide. A few days later 1 bottle was delivered and to date, NO other bottle was delivered. WHY, (in the name of God) would you split -up such a small order? Please check out this order....WO_5181103. and let me know when, or IF this order is fulfilled. Bernard Mc Ardle.”

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Posted 3 years ago

“This was ordered as a gift to be delivered with gift card for 20 Galtrim Grange Broomfield Malahide co Dublin But delivered to 1 Raglan Lane D 4”

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Posted 3 years ago

“Shirt z bottle of vodka”

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Posted 3 years ago

$Read O\'Briens Wine Reviews$

Dear Valued Customer, thank you for your order and sincerest apologies for the error. A member of our Customer Care team will be in contact ASAP to rectify the matter. Kindest Regards, O'Briens Wines Online Team.

Posted 3 years ago

“Not received the wine which we had ordered . It shows as delivered .”

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Posted 3 years ago

“So far really poor. Received a notification at 9.20am that it was delivered and signed for. Neither has happened!”

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Posted 3 years ago

“Ordered and paid for Hennessey VSOP but Remy Martin delivered. Very disappointed as this was a birthday gift.”

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Posted 3 years ago

“My rating above has nothing to do with your wine. Please refer to email which I have sent this afternoon to DPD and which I have copied to O'Briens. I have now collected the wine and I am sure it will be fine but the experience with DPD has been totally unsatisfactory. I have also been frustrated in my efforts to make contact with O'Briens, which I tried to do when I was unable to contact DPD. I dialled 01 2693139 and 0850 269 777 a number of times but was unable to talk to a real person about my problem.”

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Posted 3 years ago

“We are extremely annoyed. We know there are new payment arrangements by the banks because of fraud, nevertheless your website in this context is not up to speed for customers who are older. You asked for a phone number and we submitted the number of the recipient of the gift,believing it was for delivery instructions. When we were transferred to the payment site, the payment was rejected because the number didn't relate to us. The recipient was texted and believing it was a scam, had to cancel his credit card. Very embarrassing for us as the cost of the gift was probably made known. Kind regards Patrick n Rose Mc Glynn”

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Posted 3 years ago

“Horrendous online experience”

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Posted 3 years ago

“I have sent two emails to O'briens about my delivery this time to Ireland . Last time by DPD took 2 days, by UPS 5 days and to try and justify it UPS said tried to deliver. Not so, I was talking to the postman then and 7 CCTV cameras also did not see casper the ghost. Truth is UPS only deliver when they can make multiple drops, making it worthwhile for them. They are useless! Sadly, I have told O'briens never again.”

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Posted 3 years ago

“Received order box in disrepair, have emailed about replacement as product is worthless now. Package was negligently packaged, the damage was inevitable as a result. Very disappointed and hope the matter will be resolved and I will receive a replacement box for the product.”

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Posted 3 years ago

O'Briens Wine is rated 4.7 based on 4,984 reviews