Name: O'Briens Wine
Rating: 4.72

“Brought as a gift for a special birthday. The person eas delighted.”

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Posted 1 year ago

“Great service supported by DPD”

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Posted 1 year ago

“Brilliant service 👏”

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Posted 1 year ago

“Absolutely amazing shampagne, thank you 😊”

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Posted 1 year ago

“Great selection, excellent packaging and timely delivery”

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Posted 1 year ago

“Bottle of gin was ordered on the 23rd June 2023 for a business associate as a gift , got a e mail on the 26th stating that the bottle was smashed en route , received an email today to state it will be delivered tomorrow 30/6/23. Folks a whole week to deliver a 60 quid bottle . Have a pint of cop on folks I have no problem with mistakes but surely they would have another bottle on the shelf and deliver it the next day . Won’t be using you guys again , Nadia , owner of ashford motors Ps I regularly order and have items in 2-3 days from abroad .”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Dear Nadia, Please allow me to sincerely apologise for the damages and delays to your order. While the majority of orders go out on time and efficiently delays occasionally can occur. We understand the importance of a gift and are very sorry for this inconvenience. In addition to the reship our customer service team has also refunded the delivery charge on the original order as a way of apology and a gesture of goodwill. If you need anything else please don't hesitate to get in touch. Kind regards, O'Briens Team

Posted 1 year ago

“Bottle of gin was ordered on the 23rd June 2023 for a business associate as a gift , got a e mail on the 26th stating that the bottle was smashed en route , received an email today to state it will be delivered tomorrow 30/6/23. Folks a whole week to deliver a 60 quid bottle . Have a pint of cop on folks I have no problem with mistakes but surely they would have another bottle on the shelf and deliver it the next day . Won’t be using you guys again , Nadia , owner of ashford motors Ps I regularly order and have items in 2-3 days from abroad .”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Dear Nadia, Please allow me to sincerely apologise for the damages and delays to your order. While the majority of orders go out on time and efficiently delays occasionally can occur. We understand the importance of a gift and are very sorry for this inconvenience. In addition to the reship our customer service team has also refunded the delivery charge on the original order as a way of apology and a gesture of goodwill. If you need anything else please don't hesitate to get in touch. Kind regards, O'Briens Team

Posted 1 year ago

“Delivered very promptly”

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Posted 1 year ago

“despite me agreeing with dpd to deliver a week later they delivered the next day and caused a lot of concern regarding this. i notified them that no one would be home until the following sunday and agreed to deliver it on the following tuesday they didnt”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hello, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier and any inconvenience caused by the early delivery. I am forwarding this response to your email inbox. Could you come back to me and let me know if someone has a hold of the goods on behalf of the recipient? Regardless I will follow up with the courier. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 1 year ago

“Fast, efficient service”

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Posted 1 year ago

“Great company. Wines are always good quality. Delivery of wines fast and very convenient. Free for over €100 purchases.”

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Posted 1 year ago

“The wine arrived on time but I have no idea what it tasted like as it was a commercial gift.”

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Posted 1 year ago

“Fantastic selection of wines. The site is easy to navigate and the delivery is prompt. Always happy to shop here.”

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Posted 1 year ago

“Excellent and fast delivery.”

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Posted 1 year ago

“Could not accommodate a delayed delivery for gift timing”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hello, Thank you for your feedback on your recent order. All of our orders are dispatched in the order in which they are placed. Please note that the majority of our orders are currently taking 2-3 working days to complete. Once an order is placed unfortunately we cannot hold or specify what day it will arrive within that time frame. That said, once you get tracking information on your shipment you can make specified requests directly with the courier through the link that you will receive to the 'manage your delivery' portal. The courier can hold a parcel for a maximum of 5 working days. We are very very sorry to hear that you are disappointed and will pass on that there is a demand for specified delivery dates. Kind regards, O'Briens Team

Posted 1 year ago

“Usually the offers are very good value. However you need to be careful especially with offers on expensive Spanish wines which frequently don’t live up to expectations.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Very quick delivery and great New Zealand wines. Bought as a present and thoroughly enjoyed by the receiver!”

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Posted 1 year ago

“Delivery fully in sync with your commitments to do so on time and with sufficient notification. Thank you .”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

O'Briens Wine Reviews