O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,064 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection, good pricing (especially on-sale offers) and the after (and before!) sales service from Hannah was exceptional. Cheers! Tiny quibble - too much packaging, but then again, they are bottles! Optional more compact packaging for 6 or 12 bottles would be great…”

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Posted 2 years ago

“Hannah from online went above and beyond recently to assist me with my orders. I was super impressed with the amazing service and I will definitely be back again! Thanks again Hannah:) Ciara”

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Posted 2 years ago

“Best service and i highly recommend. They go above and beyond to help you and Hannah in customer services has twice now made sure there delivered on pacific day of recipients birthday. I will always use there service, lily (Brighton uk)”

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Posted 2 years ago

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Posted 2 years ago

“Love this whiskey, really worth the money if you like peaty whiskey.”

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Posted 2 years ago

“Hannah was very helpful with my query & her speedy reply was greatly appreciated. Well done Hannah & thanks again! Geraldine”

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Posted 2 years ago

“Thank you for making it so easy to send this special gift. Getting gifts delivered to Ireland from South Africa is a difficult task. My brother-in-law is thrilled with his delivery.”

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Posted 2 years ago

“Hannah was a pleasure to deal with today. She followed up on my delivery query and kept me updated via phone and email. Appreciate your customer focus and attention 🙂🙂🙂”

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Posted 2 years ago

“Hannah went out of her way to get a 70th gift for my aunt organised and delivered in a couple of hours. She kept me updated and was very friendly.”

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Posted 2 years ago

“All good - just one niggle - I tried to include with my original online order : 3 bottles Irish mist. Every time I selected 3 of this I found when I tried to finalise my order that the 3 bottles of Irish mist had reverted to 1. There was no explanation so I presumed I had done something incorrectly and repeated the attempt a number of times. Same result. Could do better !”

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Posted 2 years ago

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Hi Anthony, Thank you for your kind words and your feedback on your ordering experience. I will raise this with our web team so that they can look into this further. Apologies for any inconvenience caused and if you need anything else please email online@obrienswine.ie. Kind regards, O'Brien's Team

Posted 2 years ago

“This national courier advised of a delivery date early Wednesday afternoon but failed to show and only when contacted by email, later that evening offered the excuse "the driver was just too busy" and without even an apology. Hannah took charge of the matter early the following morning and ensured the delivery was completed by 2pm that day.”

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Posted 2 years ago

“I had a problem with the delivery of my order less than 12 hours after I completed my review, it was followed up very promptly and efficiently by Hannah. All sorted delighted with such responsive and pleasant customer service”

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Posted 2 years ago

“The box arrived open and torn with one bottle of wine damaged with leakage and a bruised metal cork with evidence of long term seepage. I would like a replacement for the Rose Domaine L'Ostal as this bottle is damaged, has suffered leakage and the quantity is less than 70 cl. I have photos of box as delivered and I find it incredulous that either the box was originally accepted by courier in that state or that it was so damaged in transit. Please call me in connection with this order”

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Posted 2 years ago

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Hi Elizabeth, I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I have emailed you personally so I can get more information about the contents and send out a reshipment to you. Kind regards, Hannah

Posted 2 years ago

“Super simple experience delivered on time and efficiently”

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Posted 2 years ago

“Delivered perfectly and on time..thank you”

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Posted 2 years ago

“Order not received even though courier said it was delivered”

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Posted 2 years ago

$Read O\'Briens Wine Reviews$

Hi Ray, Thank you for your for binging this to our attention. I am sorry to see you are experiencing difficulties with delivery. Please know that I have contacted the courier for an update and will get back to you when they respond. In the meantime please be assured that if there is any further issue with this delivery we will rectify it for you and get your order to you as soon as we can. If I can be of any further assistance please do not hesitate to contact me. Kind regards, O'Brien's Team

Posted 2 years ago

“Excellent service and very fast delivery”

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Posted 2 years ago

“Always excellent product”

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Posted 2 years ago

“Fabulous efficient service to here in remote Donegal. Always great!”

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Posted 2 years ago

“Got exactly what was ordered delivery very good very courtesy delivery driver no problem recommended ORIENT.”

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Posted 2 years ago

O'Briens Wine is rated 4.7 based on 5,064 reviews