O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,710 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,710 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 26th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was slow, placed the order on 7/7 and only arrived today 14/7 just in time for the event we ordered it for. If delivered any later we would have had to repurchase elsewhere.”

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Posted 2 years ago

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Hi Ruth, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. Our deliveries should arrive in 2-3 working days so this is not something that we find acceptable. I have emailed you privately in relation to this and will be following this up with the courier. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Brien's Team

Posted 2 years ago

“Very satisfied with order/delivery”

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Posted 2 years ago

“My 3rd online order with O'briens wine 🍷 ✔️ Delivered this morning and as other deliveries its well boxed and packaged to help minimise breakages. Oh did I mentions the wines are delicious as well 😋”

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Posted 2 years ago

“Still waiting for half my order”

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Posted 2 years ago

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Hi, Thank you for your feedback I am sorry to see you are experiencing difficulties with delivery. I have emailed you and asked for more detail so that I can look into this on your behalf. In the meantime please be assured that if there is any further issue with this delivery we will rectify it for you and get your order to you as soon as we can. Kind regards, O'Briens Team

Posted 2 years ago

“This was my first experience with using O’Briens. Delivery was very quick and an issue with my gift voucher was dealt with promptly. I was very impressed with their customer service and would highly recommend!”

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Posted 2 years ago

“Next day delivery was excellent but this order was a gift and the card requested was not with the order, which was disappointing.”

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Posted 2 years ago

“Powers Three Swallow.Absolutely gorgeous whiskey that's a pleasure to drink. A little expensive so watch out for special offers.”

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Posted 2 years ago

“Excellent service and delivery within 72 hours.”

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Posted 2 years ago

“Excellent service and delivery.”

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Posted 2 years ago

“This is not your issue but UPS , your delivery firm, claimed I was not in today and have sent my wine to a delivery point quite a distance from me. I am not sure how I am supposed to collect it ?? I have been in all day, they definitely did not arrive at my delivery address. I am not sure what happens next, I can’t collect the parcel it should have been delivered to me personally”

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Posted 2 years ago

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Hi Dermot, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I have just emailed you so that this can be rectified. Kind regards O'Brien's Team

Posted 2 years ago

“Great selection of wines, good sales, easy to use website and speedy delivery.”

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Posted 2 years ago

“Apart from always experiencing a great service at my local store in Ashbourne, recently I had a specific request and between the staff in the store and Hannah in Head Office, they couldn't have been more helpful. I often buy wine there as gifts and I asked in store where I might source the gift bows they use and they were so helpful giving me the brand name and told me they receive them centrally. I e-mailed O'Briens Head Office a few days ago, Hannah promptly responded to my query giving me the links to where I could get them but also very kindly sent me a sample of them which I received yesterday! I am so appreciative. Little things can make a big difference. And I'll continue to buy their wine, not only as gifts but for me too.... cheers!”

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Posted 2 years ago

“Nice store to visit and buy. Buying online, however, is a guessing game for your delivery. We received a UPS email Friday and on Monday without any notice, UPS attempted to deliver. Missed us and we could easily have been there had they phoned or agreed a time window for delivery. We then had to go to a Parcel Motel to collect our wines. We may as well have driven to O'Briens and collected our order. Please O'Briens change to DPD, much better delivery service for your great wines. DPD text a window time of approx 1 hour duration that they will deliver allowing us customers to have a life and get about our work without missing a delivery”

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Posted 2 years ago

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Hi , Thank you for bringing the issue that you had with your delivery to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have reached out to you on email to outline this also so that you are assured that this is being followed up. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Brien's Team Hannah

Posted 2 years ago

“Excellent service ,very efficient Many thanks”

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Posted 2 years ago

“Excellent service. Thank you”

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Posted 2 years ago

“Excellent service!”

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Posted 2 years ago

“Thank you for the swift delivery and excellent value and service”

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Posted 2 years ago

“Excellent service , prompt , efficient , will deffo order again , love the special offers 😉”

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Posted 2 years ago

“Received wrong wine.”

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Posted 2 years ago

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Hi , I have just emailed you from our system. Please allow me to sincerely apologise for the mix up with your order. I can put up for a reship with the correct product for you and I can arrange a collection for the incorrect stock by our courier. Please not that this may be on a separate occasion to the delivery of the new product. Would this suit you? I hope this has been of some help and should you need any further assistance please don't hesitate to contact me again Kind regards O'Briens Team

Posted 2 years ago

“Folks. Another delivery well done. Fab”

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Posted 2 years ago

O'Briens Wine is rated 4.7 based on 5,710 reviews