O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 4,984 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 4,984 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I nearly did not get the chance to taste it. Not for the first you delivery company did not call to my door. I was in all morning. Instead they left the box of chanpagne on the door step of a neighbour who incidently was also in and the delivery driver did not ring their door bell either. The box sat on the step for over an hour. Only the neighbour was going out when they discvered it on their door step. This is not the first time this has happened. Really not satisfied with the delivery process and this will influence my choosing to shop on line with O'Briens going forward . To answer the question below No notification of delivery time window was recieved so i dont know Was it ? it wasnt delivered to the correct address!. Overall very poor.”

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Posted 1 week ago

$Read O\'Briens Wine Reviews$

Hi Robert, Thank you for taking the time to share your experience, and I sincerely apologize for the issues you've encountered with the delivery. It's certainly not the service we aim to provide for our customers. I understand how frustrating it can be when a package is not delivered correctly, especially when you are available at home. Your feedback regarding the lack of communication from the delivery team is invaluable, and I assure you that we will take it into consideration as we seek to improve our processes. If there's anything else you'd like to discuss or if we can assist you further, please don’t hesitate to reach out directly. Kind regards, Gwyn The O'Briens Team

Posted 1 week ago

“Great and fast delivery service”

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Posted 1 week ago

“All very efficent”

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Posted 1 week ago

“Fast effective and efficient service was with me within the delivery time frame.”

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Posted 2 weeks ago

“Great service and great wine as always.”

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Posted 2 weeks ago

“Brilliant service.”

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Posted 2 weeks ago

“Great selection, good value and excellent service”

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Posted 2 weeks ago

“While the order was complete the packaging was unacceptable. One carton had about 9 bottles that were loose in the carton. In general the packaging is very secure, however its disposal is an issue. Perhpas O'Brien's could counsider accepting packaging back for reuse or recycling”

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Posted 2 weeks ago

$Read O\'Briens Wine Reviews$

Dear Marie, Thank you so much for taking the time to provide us with your feedback on our packaging. It is appreciated! I am sorry to hear that you were dissatisfied with our packaging. It is one thing that we aim to pride ourselves on is safe and secure packaging for our customers. Unfortunately, we do not have a process for recovering the packaging at this time. We apologise for its bulky nature but as a company, we have committed to reducing our footprint with our packaging and so do not use single-use plastic in our shipping. Please note that the outer box is fully recyclable and the inner 'egg carton' packaging is fully compostable. Once again, thank you for taking time to share your feedback Kind regards, The O'Briens Team

Posted 2 weeks ago

“Order never delivered due to damaged items”

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Posted 2 weeks ago

“Super service and great wine selection.”

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Posted 2 weeks ago

“wine good as always. it went to wrong house fortunately they didn't drink any!”

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Posted 2 weeks ago

“Excellent service!”

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Posted 2 weeks ago

“Excellent service, very prompt and reliable”

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Posted 2 weeks ago

“Prompt delivery. Good value.”

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Posted 2 weeks ago

“Very good, prompt delivery. Good value in excellent wine at a good price.”

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Posted 2 weeks ago

“Delivery and packaging was very good. The Chenin is excellent after trying one bottle of the 2020. The Rioja Grand Reserva 2017 , again after one bottle, it is a bit disappointing. It medium tannins and is missing the richness, smoothness and more like a Bordeaux.”

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Posted 2 weeks ago

“Excellent service and I have used it before and always feel satisfied definitely will use again”

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Posted 2 weeks ago

“O Briens were an absolute pleasure to deal with from placing my order to a fast delivery. Wine was packed so well and delivered exactly as planned.”

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Posted 2 weeks ago

“Thank you, I received my order and was pleased”

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Posted 2 weeks ago

“Arrived promptly. Good selection of wines on offer.”

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Posted 2 weeks ago

O'Briens Wine is rated 4.7 based on 4,984 reviews