O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,947 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,947 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One bottle was open in the box. I reported this to the customer service team. The team responded promptly. I will be refunded. All was dealt with very professionally.”

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Posted 1 year ago

“One bottle was open in the box. I reported this to the customer service team. The team responded promptly. I will be refunded. All was dealt with very professionally.”

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Posted 1 year ago

“The wine is lovely but not organic as advertised. Was that an error or deliberate. 😀🙁”

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Posted 2 years ago

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Hello, Thank you for your email and feedback. I can see that you ordered the Guigal Cotes du Rhone: https://www.obrienswine.ie/products/guigal-cotes-du-rhone-rouge Our team has looked into this for you and we can't see where this was advertised as organic, would you mind sending on a screenshot so that we can amend this/note it for future ezines? Thank you for noting this with us. Kind regards, O'Briens Team

Posted 1 year ago

“The delivery was delayed”

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Posted 2 years ago

“The delivery was delayed”

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Posted 2 years ago

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Hello, Thank you for your feedback and I am sorry that you are unhappy with our delivery time frame. I can see that you ordered late evening on Friday 31/03/2023 and that your order was delivered on the morning on 04/04/2023. All orders are dispatched in the order in which they are placed. Please note that the majority of our orders are currently taking 2-3 working days to complete, this does not include weekends or national holidays. Once an order is placed unfortunately we cannot hold or specify what day it will arrive within that time frame. I will be sure to pass on your feedback for the demand for next day delivery services. Kind regards, O'Briens Team

Posted 2 years ago

“Ordering site very poor when ordering a gift .. you can leave a gift message but there is nowhere to ensure that a cost invoice is not sent .. had to e mail as your phone lines go to message and mail box was full .. not sure I would order with you again . Delivery was ok”

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Posted 2 years ago

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Hello, Thank you for your feedback on your recent order. Our sincerest apologies that you had trouble leaving a voice mail, we have contacted our phone company to get this resolved immediately. We do not include pricing in any of our parcels- just a picking sheet to ensure the correct items have been dispatched. Our team is working on adding this to the site to make it more clear to customers when they are ordering online. Apologies again for any inconvenience caused. Kind regards, O'Briens Team

Posted 2 years ago

“Delivery times are still too long. It should be next day delivery for the Dublin area.”

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Posted 2 years ago

“I was a little disappointed as ordered wine on Friday and wasn't delivered till Tuesday afternoon.”

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Posted 2 years ago

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Hi Una, Thank you for your feedback. All orders are dispatched in the order in which they are placed. Please note that the majority of our orders are currently taking 2-3 working days to complete. This does not include weekends or national holidays. We recommended placing any orders needed for the weekend or an event in advance to avoid disappointment. Kind regards, O'Brien's Team

Posted 2 years ago

“No facility to attach personal message to orders…I ordered 5 to different addresses but no message”

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Posted 2 years ago

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Hello, Thank you for contacting O'Briens Online. I can confirm that you can add a gift message to your order. At the beginning of the checkout there is a box below the section where you add your email address. If you tick you can add in your gift message. If your orders have not been packed for shipment it may not be too late to get a member of our team to add this in for you. You can request this at online@obrienswine.ie Kind Regards, O'Briens Team

Posted 2 years ago

“Delivery incorrect. Château Belles Eaux Les Coteaux was not delivered in its place was monte real 2018, rioja”

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Posted 2 years ago

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Hi David, Please allow me to sincerely apologise for the mix up with your order. I can put up for a reship with the correct product for you and I can arrange a collection for the incorrect stock by our courier. I will email you privately to arrange this. Kind regards, O'Briens Team

Posted 2 years ago

“delivery was one hour late but driver was friendly and cordial.”

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Posted 2 years ago

“Order was sent to me rather than intended recipient. I altered delivery address on line but this was not sent to DPD MOS”

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Posted 2 years ago

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Hi Maire, Thank you for your feedback. I can see that this was amended in our system to the updated address that you requested. Let me give you a call and see if we can get to the bottom of this and get it rectified for you. Kind regards, O'Brien's Team

Posted 2 years ago

“Still waiting for half my order”

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Posted 2 years ago

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Hi, Thank you for your feedback I am sorry to see you are experiencing difficulties with delivery. I have emailed you and asked for more detail so that I can look into this on your behalf. In the meantime please be assured that if there is any further issue with this delivery we will rectify it for you and get your order to you as soon as we can. Kind regards, O'Briens Team

Posted 2 years ago

“Nice store to visit and buy. Buying online, however, is a guessing game for your delivery. We received a UPS email Friday and on Monday without any notice, UPS attempted to deliver. Missed us and we could easily have been there had they phoned or agreed a time window for delivery. We then had to go to a Parcel Motel to collect our wines. We may as well have driven to O'Briens and collected our order. Please O'Briens change to DPD, much better delivery service for your great wines. DPD text a window time of approx 1 hour duration that they will deliver allowing us customers to have a life and get about our work without missing a delivery”

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Posted 2 years ago

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Hi , Thank you for bringing the issue that you had with your delivery to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have reached out to you on email to outline this also so that you are assured that this is being followed up. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Brien's Team Hannah

Posted 2 years ago

“Normally 5+ stars when you used DPD previously. DPD early notification of date and time. Excellent. Allowing for somebody to be in to receive delivery. This order was placed Thursday delivered Monday. In the past, I would normally receive order by weekend. No notification from UPS they would deliver Monday. Therefore no one at home to receive Monday's delivery. Delivered Tuesday. But no indication that it would be delivered Tuesday.”

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Posted 2 years ago

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Dear Customer, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have also sent an email to you regarding this. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards O'Brien's Team

Posted 2 years ago

“My two bottles of Pinot Grigio were not in the delivery ?!”

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Posted 3 years ago

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Hi William, Thank you for your feedback and please allow me to sincerely apologise for the error in your order. I got your email this morning and came back to you about a reship/refund to rectify this. Please let me know which would suit you better and I will organise either immediately. Thank you for your patience and understanding with this matter. Kind regards O'Brien's Team

Posted 3 years ago

“Further to my earlier review I’m pleased to let you know that my uncle did receive his gift earlier today. Just in time for his celebration tomorrow (whew). Thanks for retrieving the situation. All’s well that ends well 🙂”

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Posted 3 years ago

“I am interested in the Warres Otima port but it does not state anywhere how big the bottle is. Please confirm and maybe update your website”

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Posted 3 years ago

“Not sure if things were shipped in 2 different boxes, but I ordered 14 bottles of wine and only received 12. The box we received clearly had 2 sections of 6 slots packed over and under the bottles (can take a picture, if needed), but no other “second” box that had the additional 2 bottles. After auditing against the full list, I am missing the Emiliana Coyam Organic Red and the Segun-Manuel Savigny Goudelettes White.”

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Posted 3 years ago

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Hi John, Thank you for contacting O'Brien's Online and bringing this error to our attention. Please allow me to sincerely apologise for any inconvenience caused by this. I have emailed you about rectifying this situation and getting the remaining bottles out to you as soon as possible. Kind regards O'Brien's Team

Posted 3 years ago

“Very disappointed that the delivery was left on the doorstep without any notification of the expected delivery time.”

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Posted 3 years ago

O'Briens Wine is rated 4.7 based on 5,947 reviews