Name: O'Briens Wine
Rating: 4.72

“Hi, I got a notification today to say this order has been returned to sender as the parcel was damaged. Can you please advise on next steps?”

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Posted 5 months ago

“I nearly did not get the chance to taste it. Not for the first you delivery company did not call to my door. I was in all morning. Instead they left the box of chanpagne on the door step of a neighbour who incidently was also in and the delivery driver did not ring their door bell either. The box sat on the step for over an hour. Only the neighbour was going out when they discvered it on their door step. This is not the first time this has happened. Really not satisfied with the delivery process and this will influence my choosing to shop on line with O'Briens going forward . To answer the question below No notification of delivery time window was recieved so i dont know Was it ? it wasnt delivered to the correct address!. Overall very poor.”

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Posted 6 months ago

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Hi Robert, Thank you for taking the time to share your experience, and I sincerely apologize for the issues you've encountered with the delivery. It's certainly not the service we aim to provide for our customers. I understand how frustrating it can be when a package is not delivered correctly, especially when you are available at home. Your feedback regarding the lack of communication from the delivery team is invaluable, and I assure you that we will take it into consideration as we seek to improve our processes. If there's anything else you'd like to discuss or if we can assist you further, please don’t hesitate to reach out directly. Kind regards, Gwyn The O'Briens Team

Posted 6 months ago

“Order never delivered due to damaged items”

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Posted 6 months ago

“Placed online order for a special occasion. It was not delivered in time.”

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Posted 6 months ago

“My order took 8 days to be delivered. I was not happy. K Little”

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Posted 8 months ago

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Hi Katherine, I am sorry to hear your order was delayed. I will contact you directly by email to look into this further. Kind regards, Gwyn The O'Briens Team

Posted 8 months ago

“The gift card by email was not delivered. Very disappointed”

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Posted 8 months ago

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Hi Ron, I am sorry to hear that the gift card was not received. I will contact you via email so we can get this resolved as quickly as possible. Kind regards, The O'Briens Team

Posted 8 months ago

“Very rude staff member there today at 12.40 in Upper rathmines”

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Posted 10 months ago

“Appalling delivery by Eduard. Subsequent driver delivering a small packet later in day H found the case of wine dumped at vehicle gate down the road and delivered, with shamefulstatement that I had accepted and signed - many thanks to him. A subsequent wine order was done with OBriens Dalkey directly. A second such experience with DPD delivering O'Briens wine. Discussion with your Grainne about behaviour Eduard shameful too, breezily unapologetic. Declan O'Donovan”

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Posted 10 months ago

“I’m hoping I can change that to a 5 but I have not heard from the recipients and need proof of delivery to Alan & Sheree Harmon, 71 Queen Street Dublin 7”

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Posted 10 months ago

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Hi There, Thank you for your feedback. As far as I can see it has been marked as delivered in the dpd tracker and the pin drop location that the driver scanned delivery at is correct to the address. I have just emailed you privately to confirm the details and share the location with you. Of course, if this is not the case we will get this resolved as soon as possible for you. Kind regards, O'Briens Team

Posted 10 months ago

“Disappointed that just after ordering in the sale the price of the L'Ostal Estibals dropped by a euro, on a case that's almost another bottle of wine. I will be slow to order at the beginning of a sale again, and will wait to see if there are futher price drops instead.”

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Posted 11 months ago

“I’m hoping I can change that to a 5 but I have not heard from the recipients and need proof of delivery to Alan & Sheree Harmon, 71 Queen Street Dublin 7”

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Posted 11 months ago

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Hi There, Thank you for your feedback. As far as I can see from the DPD tracker the order has been marked as delivered. However, I have contacted the local depot on your behalf to get confirmation and proof of delivery just so that we can ensure delivery was completed properly. Once I hear back, I will email you privately to let you know. Kind regards, O'Briens Team

Posted 11 months ago

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Hi There, DPD have sent a driver back and confirmed that this was indeed delivered to the recipient as reflected in the tracker. If you have any further queries, please don't hesitate to get in touch with : online@obrienswine.ie Kind regards, O'Briens Team

Posted 11 months ago

“Hi my bottle was broken. I emailed to say so with pictures”

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Posted 11 months ago

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Hi There, Thank you for your feedback. My sincerest apologies for the damages to your order. Of course we want to get this rectified for you as quickly as possible. I can see that a member of the team has replied to your email and is awaiting confirmation as to whether you would prefer a reship or a refund. Could you let us know so that we can get this amended for you as soon as possible? I have emailed you again for confirmation at online@obrienswine.ie Kind regards, O'Briens Team

Posted 11 months ago

“So ordered 6 bottles of the 2016 Musar as advertised and pic on the website at 42.50 a bottle. When I received the bos it was six bottles of the 2016 vintage. Not what was advertised! Then they went on to proceed to continue to the sell the 2017 vintage at the same price !!”

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Posted 1 year ago

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Hi There, Thank you for you order and feedback. I am sorry for any inconvenience caused by the incorrect vintage being listed on the site. I can see that you have been in touch with our customer care team who outlined that the vintage had just changed over from 2016 to 2017. This error was updated promptly and is now corrected. Unfortunately, we had no more 2016 Chateau Musar to replace the 2017 with but you were offered the possibility of a collection and refund by us if you did not want to hold onto the wine, which you did not take up. Rest assured, that the price of the 2016 vintage and the 2017 vintage are the same and there has been no overcharge to you. I do apologise again for any disappointment caused and should you like to exchange the bottles for a refund or alternative bottles more suited to your tastes of course, we are more than happy to assist you with this at : online@obrienswine.ie Kind regards, O'Briens Team

Posted 1 year ago

“So ordered 6 bottles of the 2016 Musar as advertised and pic on the website at 42.50 a bottle. When I received the bos it was six bottles of the 2016 vintage. Not what was advertised! Then they went on to proceed to continue to the sell the 2017 vintage at the same price !!”

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Posted 1 year ago

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Hi There, Thank you for you order and feedback. I am sorry for any inconvenience caused by the incorrect vintage being listed on the site. I can see that you have been in touch with our customer care team who outlined that the vintage had just changed over from 2016 to 2017. This error was updated promptly and is now corrected. Unfortunately, we had no more 2016 Chateau Musar to replace the 2017 with but you were offered the possibility of a collection and refund by us if you did not want to hold onto the wine, which you did not take up. Rest assured, that the price of the 2016 vintage and the 2017 vintage are the same and there has been no overcharge to you. I do apologise again for any disappointment caused and should you like to exchange the bottles for a refund or alternative bottles more suited to your tastes of course, we are more than happy to assist you with this at : online@obrienswine.ie Kind regards, O'Briens Team

Posted 1 year ago

“While visiting your shop at the Galway shopping centre today to make a purchase I found the gentleman at the checkout very rude. Someone should have a chat with him and let him know in the kindest way possible that it is very rude to comment on the customers shopping bag ie (would you like to put the wine in your Dunnes bag) you have there or would you like one of our wine paper bottle bags. If he wants to be a snob let him be one at home but not inflict his ignorance on us his customers.”

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Posted 1 year ago

“You’re useless as a marketing org.”

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Posted 1 year ago

“My wine for the 10th January was delivered to the wrong house . The problem has not been resolved by O'Briens as yet! My brother's postal code was supplied by me which I thought made delivery foolproof.”

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Posted 1 year ago

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Hi Sean, Thank you for your feedback. My apologies for any inconvenience caused by the mis-delivery of your order. I can see that you have spoken to our customer care team who have been following up with DPD on your behalf. They have informed you that the driver delivered the parcel to a neighbour in number 8 rather than number 6 and that the DPD driver is going back today to retrieve and redeliver the order. If this is not resolved by the close of business today, an alternative solution will be explored. Please allow me to apologise for any inconvenience caused Kind regards, O'Briens Team

Posted 1 year ago

“Ordered a delivery for New Year’s Eve and received the order on the 04th of January. Won’t be ordering again”

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Posted 1 year ago

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Hi There, Thank you for your email. I am sorry that you were disappointed with the delivery time frame. Our offices and warehouse were closed for the festive period and reopened on January 2nd. This was signposted on our website and included with order confirmations that were placed in this period. Our team worked hard to get all orders out as quickly and efficiently as possible after the break and I can see that your order was delivered within 2 working days. Nevertheless, I apologise for any disappointment or inconvenience caused in relation to your New Years Celebrations. Kind regards, O'Briens Team

Posted 1 year ago

“Delivered to wrong address, so thank you gift was not received”

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Posted 1 year ago

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Hi There, Thank you for your review. I am so sorry to see that this was delivered to an incorrect address. I have emailed you privately so that we can get this resolved. Apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“This item was not delivered.”

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Posted 1 year ago

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Hi Tim, I am so sorry to see that this order was not received. I can see that it was marked as delivered on 19/12/2023. I have messaged you privately to follow up. Kind regards, O'Briens Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

O'Briens Wine Reviews