O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,064 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

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“Wrong wine delivered”

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Posted 2 years ago

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Dear Diarmaid, Thank you for contacting us and for bringing the error in your order to our attention. Please allow me to sincerely apologise for any inconvenience caused by this. I have arranged for the team to reship the missing item (s) from your order to you as soon as possible. These will be sent to our courier for shipment. Delivery with our couriers usually takes 2-3 working days. Your new order number is as follows: SOR093960. This will generate a tracking number once it has been assigned to a courier and you will be able to trace the delivery status of your order. Our courier will also uplift the incorrect stock. This may be on a separate occasion to the delivery of the new product. Please have the stock ready for collection in its original packaging and remove all previous address labels from the box. I would like to thank you for your patience and understanding and my sincerest apologies again for any inconvenience caused. Kind regards, O'Brien's Team

Posted 2 years ago

“Delivered in time, as promised!”

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Posted 2 years ago

“Prompt and safe delivery! And of course, excellent wine !”

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Posted 2 years ago

“Everything happened very quickly and smoothly. I was glad to receive the order quickly as we were having a family gathering on the Sunday and I was able to roll out some of the wines received.”

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Posted 2 years ago

“I have to say I am very impressed with Hannah Nyegaard Gannon who is in charge of O'Brien's office in Stillorgan. I was having a problem with placing an order on-line and Hannah replied immediately to my query. It appears that there is a general problem which is being fixed now. Rather than tell me to wait until it was fixed she said she could take the order over the phone which is what we did. Thank you, Hannah, for taking the time to make sure a customer was well looked after.”

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Posted 2 years ago

“Tastes nice but has given me the worst acid reflux ever from a red wine. (That is on two occasions now).”

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Posted 2 years ago

“I was able to get exactly what I wanted and delivery was very quick. I’m impressed with your service. Orla”

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Posted 2 years ago

“Delivered within 36 hours - excellent service”

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Posted 2 years ago

“Very efficient”

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Posted 2 years ago

“The bottom. Of the wine box is broken so rhe bottles can fall out. Can you.advize if I can exchange box at your Galway store.”

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Posted 2 years ago

“keeping for occasion”

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Posted 2 years ago

“Excellent rapid accurate delivery”

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Posted 2 years ago

“Excellent service both from online sales and staff in store Malahide. Love the taster cases. A great way to explore a particular genre or range of wines.”

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Posted 2 years ago

“We're on strict abstention until the weekend ... so I haven't tasted any of these - yet! But I'm highly impressed with the delivery rate. Extraordinarily efficient. And our wine rack is now full, which is such a great feeling. Thank you!”

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Posted 2 years ago

“Very fast delivery, O'Brien is accountable as usual.”

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Posted 2 years ago

“Arrived ón time. Excellent service! Well done.”

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Posted 2 years ago

“Excellent and efficient service.”

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Posted 2 years ago

“I've used O'Briens for a few years now, as i live in SPAIN and i have some great friends in EIRE they are a perfect way for me too send pressy's to my friends. When I first used the website there were problems. But now its fantastic”

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Posted 2 years ago

“Excellent service from O'Briens both online and at their Parkway Limerick outlet.”

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Posted 2 years ago

“Absolutely wonderful and 5star service in person (last week in Glasnevin) and online)”

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Posted 2 years ago

O'Briens Wine is rated 4.7 based on 5,064 reviews