O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,029 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always prompt and efficient, good delivery notifications, excellent choice of quality wines and wines of good value.”

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Posted 1 year ago

“Very efficient service Thank you”

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Posted 1 year ago

“Didn't recieve half of the order,,trying to contact a nightmare got sorted and I was ordered not asked to get the wrong delivered goods uplifted. Not one bit impressed. I have ordered before and no bother. Wouldn't be rushing back to the o'briens online in a hurry again. Very poor customer service.”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Patricia, Thank you for giving us this feedback and I am sorry that you did not have a god experience with our customer service. I can see that there was a mix up with your order. This has been flagged with our warehouse so that some refresh training on picking will take place this week. I can also see that our customer service team had a call with you and an email thread and it was imperative that you had the correct wines ahead of Easter. The replacements were shipped to you and arrived on 07/04/2023 and a collection was booked for the incorrect stock. I am sorry that you were unhappy with this resolve and I will pass the feedback for review. Kind regards, O'Briens Team

Posted 1 year ago

“Very professional service … pleasant, efficient and choices in your French sale….!”

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Posted 1 year ago

“Great service. Delighted with the wine I purchased.”

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Posted 1 year ago

“It's so easy and reliable to order from O'Briens. Your order arrives within a few days. Courier's always reliable. Excellent selection and good offers.”

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Posted 1 year ago

“O'Brien wines provide an excellent service... fast, efficient delivery and top class wines”

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Posted 1 year ago

“Super fast efficient delivery, well packaged. Really good value in the sale and easy to pick out styles on the website. Would order again. Worth spending a bit more effort and time to get decent wines.”

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Posted 1 year ago

“Excellent service with quick delivery.”

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Posted 1 year ago

“Everything ordered was spot on and good value.”

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Posted 1 year ago

“Customer support from Hannah second to none.”

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Posted 1 year ago

“Outstanding experience Living overseas and requested an order and delivery to be done with very short notice and it was done within 24 hours, impressed Many thanks Will be recommending O’Briens to family and friends Best wishes for Easter Liam”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Excellent service and very prompt delivery.”

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Posted 1 year ago

“The delivery was delayed”

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Posted 1 year ago

“Excellent service, delicious wines”

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Posted 1 year ago

“The was delivery was a gift for my daughter. I was impressed with the service, thank you.”

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Posted 1 year ago

“Fabulous wines at great prices. Well with a visit. I always find a great selection at O’Briens. Great specials too”

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Posted 1 year ago

“Very impressed at the speedy delivery of my order, delivered as a gift.”

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Posted 1 year ago

“O’Brien’s as usual performed superbly, on time and in full, the only thing that lets them down is DPD, the delivery company. €150 worth of wine was left at the door step with a call or door bell ring - what would have happened if it was stolen?”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Neil, Thank you for flagging this and we are so happy to hear are happy with our service. However, I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 1 year ago

O'Briens Wine is rated 4.7 based on 5,029 reviews