O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,064 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super selection of products, fast delivery & exceptional customer service [Hannah!], will be using again & would recommend, thanku x”

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Posted 2 years ago

“Normally 5+ stars when you used DPD previously. DPD early notification of date and time. Excellent. Allowing for somebody to be in to receive delivery. This order was placed Thursday delivered Monday. In the past, I would normally receive order by weekend. No notification from UPS they would deliver Monday. Therefore no one at home to receive Monday's delivery. Delivered Tuesday. But no indication that it would be delivered Tuesday.”

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Posted 2 years ago

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Dear Customer, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have also sent an email to you regarding this. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards O'Brien's Team

Posted 2 years ago

“Excellent service. Hannah was more than helpful and extremely knowledgeable on wines”

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Posted 2 years ago

“Fantastic customer service. Hannah was a great help today.”

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Posted 2 years ago

“Excellent customer service from Hannah, pleasant and prompt response to my order query!!”

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Posted 2 years ago

“I would like to thank Pierce at the Glasnevin branch for his excellent customer service, helping me put together a gift for my sister and without prompting, calling me here in the UK to finesse details. Highly recommend O'Briens Glasnevin”

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Posted 2 years ago

“Great customer service from Hannah.Thankyou very much.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Thank you 🙏 lovely selection of wine and brilliant service.”

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Posted 2 years ago

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Hi Patricia, Thank you for the positive feedback. I am happy to hear that you like our wine selection and are satisfied with our customer service too I hope that the order is enjoyed and we look forward to your custom in future Kind regards O'Brien's Team

Posted 2 years ago

“Fantastic service, Great Value. Delivery was very quick too.”

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Posted 2 years ago

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Hi Gary, Thank you for the positive feedback. We do our best to get our shipments out to our customers as quickly as we can. I hope that the order is enjoyed and we look forward to your custom in future Kind regards O'Brien's Team

Posted 2 years ago

“Excellent service. I only ordered this yesterday from Scotland and was delivered the next day in Dublin. Fantastic.”

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Posted 2 years ago

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Hi Catherine, Thank you for the positive feedback. I'm sure that your gift will be much appreciated sent all the way from Scotland! We do our best to get our shipments out to our customers as quickly as we can. I hope that the order is enjoyed and we look forward to your custom in future Kind regards Hannah

Posted 2 years ago

“Am an active customer of O'Briens. My only complaint in the delay in the payment process. It can be enough to make you decide will I or won't I proceed.”

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Posted 2 years ago

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Hi, Thank you for contacting O'Brien's Online and for your feedback. I am sorry to hear that you are experiencing technical difficulties. I can give you a call and place your order over the phone today if that would suit you? If you email online@obrienswine.ie with the details I will make the call I hope this has been of some help Kind regards O'Brien's Team

Posted 2 years ago

“Very knowledgeable staff; helpful without being overbearing. Super fast delivery service too. Excellent range of wines.”

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Posted 2 years ago

“Recieved,prompt delivery,thank you”

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Posted 2 years ago

“Perfect every time.”

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Posted 2 years ago

“Great service using this company for a few months now excellent service. Thank you”

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Posted 2 years ago

“Excellent as always”

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Posted 2 years ago

“Very prompt delivery.”

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Posted 2 years ago

“Superb service - ordered online, delivered within 48 hours. Great service and good value wine too.”

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Posted 2 years ago

“All went well and on time delivery Will definitely use this facility again”

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Posted 2 years ago

O'Briens Wine is rated 4.7 based on 5,064 reviews