O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,714 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 26th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for the swift delivery and excellent value and service”

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Posted 2 years ago

“Excellent service , prompt , efficient , will deffo order again , love the special offers 😉”

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Posted 2 years ago

“Received wrong wine.”

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Posted 2 years ago

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Hi , I have just emailed you from our system. Please allow me to sincerely apologise for the mix up with your order. I can put up for a reship with the correct product for you and I can arrange a collection for the incorrect stock by our courier. Please not that this may be on a separate occasion to the delivery of the new product. Would this suit you? I hope this has been of some help and should you need any further assistance please don't hesitate to contact me again Kind regards O'Briens Team

Posted 2 years ago

“Folks. Another delivery well done. Fab”

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Posted 2 years ago

“Excellent service … as usual. My sister received her present today and was delighted.. she loves an Argentina 🇦🇷 Malbec.. I only ordered gift late on Thursday so was very impressed with the delivery time. I find this delivery an excellent service and have used it a few times before. No fuss or loads of emails.. just parcel delivered promptly Thanks Fran”

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Posted 2 years ago

“Prompt delivery and very well packed.”

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Posted 2 years ago

“Lovely wines at good value prices”

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Posted 2 years ago

“Prompt delivery,good wine selection,competitive pricing and good communication regarding delivery”

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Posted 2 years ago

“As a first time customer I'm very pleased with contact/explanations, tracking and delivery and the wine is nice too. Looking forward to further purchases.”

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Posted 2 years ago

“Issue resolved quickly Updates twice a day on progress Great customer service (Hannah)”

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Posted 2 years ago

“O'Brien's are just fantastic. But I prefer when DPD is the delivery provider. UPS does not send a notification for an estimated time of delivery, so you're waiting in all day.”

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Posted 2 years ago

“Super selection of products, fast delivery & exceptional customer service [Hannah!], will be using again & would recommend, thanku x”

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Posted 2 years ago

“Normally 5+ stars when you used DPD previously. DPD early notification of date and time. Excellent. Allowing for somebody to be in to receive delivery. This order was placed Thursday delivered Monday. In the past, I would normally receive order by weekend. No notification from UPS they would deliver Monday. Therefore no one at home to receive Monday's delivery. Delivered Tuesday. But no indication that it would be delivered Tuesday.”

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Posted 2 years ago

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Dear Customer, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have also sent an email to you regarding this. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards O'Brien's Team

Posted 2 years ago

“Excellent service. Hannah was more than helpful and extremely knowledgeable on wines”

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Posted 2 years ago

“Fantastic customer service. Hannah was a great help today.”

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Posted 2 years ago

“Excellent customer service from Hannah, pleasant and prompt response to my order query!!”

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Posted 2 years ago

“I would like to thank Pierce at the Glasnevin branch for his excellent customer service, helping me put together a gift for my sister and without prompting, calling me here in the UK to finesse details. Highly recommend O'Briens Glasnevin”

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Posted 2 years ago

“Great customer service from Hannah.Thankyou very much.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Thank you 🙏 lovely selection of wine and brilliant service.”

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Posted 2 years ago

$Read O\'Briens Wine Reviews$

Hi Patricia, Thank you for the positive feedback. I am happy to hear that you like our wine selection and are satisfied with our customer service too I hope that the order is enjoyed and we look forward to your custom in future Kind regards O'Brien's Team

Posted 2 years ago

O'Briens Wine is rated 4.7 based on 5,714 reviews