O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,965 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 10th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy and quick service!”

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Posted 1 year ago

“I only tasted one. It was very enjoyable”

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Posted 1 year ago

“Very happy with purchase. Placed order on Friday and delivered the following Wednesday.”

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Posted 1 year ago

“All good… serviice excellent… many thanks”

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Posted 1 year ago

“Excellent beer”

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Posted 1 year ago

“All I wanted in stock. Arrived intact and with great packing. Order didn’t ship for a few days, but when it did it came quickly. Great to have a shop with a big selection delivered.”

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Posted 1 year ago

“Delivery was to No.3 rather than No.60; it was a heavy box to carry the length of the park(once I found it!). Otherwise all great.”

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Posted 1 year ago

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Hi There, Thank you for your feedback. I am so sorry to hear that this was misdelivered and that you had to go and collect this and carry it home. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 1 year ago

“Delivery was to No.3 rather than No.60; it was a heavy box to carry the length of the park(once I found it!). Otherwise all great.”

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Posted 1 year ago

“Excellent and timely online service from O’Briens. Would give 5 stars except for DPD delivery. It is NOT acceptable to throw a box of wine marked FRAGILE over a boundary wall instead of opening a gate. Fortunately no bottles broke.”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for bringing this to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 1 year ago

“Easy ordering. Quick to deliver.”

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Posted 1 year ago

“Order arrived quickly and well packed”

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Posted 1 year ago

“It was ok eventually but required 2 separate deliveries.”

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Posted 1 year ago

“We were very pleased with the quick service and lovely wine we ordered twice in one month from O'Briens.”

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Posted 1 year ago

“Thank you. Order was perfect but delivery time specified by the courier on a txt message was two hours late!”

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Posted 1 year ago

“Unexpected mouthful of sediment aside (yeuch!!!), this is a flavoursome, enjoyable wine. But have the strainer to hand for the last glassful!”

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Posted 1 year ago

“The ordering process was great, but the tracking service left a lot to be desired. The purchase was as a gift, but I was informed of the delivery progress with the ultimate, freakily incorrect message that the wine had been delivered to my address. I checked all around and it wasn't anywhere to be seen so I was forced to check with the correct recipient to ensure that it actually had been delivered to the correct address. Please fix this!”

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Posted 1 year ago

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Hi There, Thank you for your feedback. I am a bit confused by this, as far as I can see from the pin drop location provided by the courier this was delivered to the correct address. I have messaged you privately to get to the bottom of this and get it resolved for you. Apologies for any inconvenience caused. Kind regards, Hannah

Posted 1 year ago

“Excellent service. Delivery within 48 hours of order”

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Posted 1 year ago

“very nice Sancerre, crisp, refreshing”

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Posted 1 year ago

“Website and delivery were both excellent. Prices are good and selection was pretty good.”

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Posted 1 year ago

“I am, as always, very happy with OBriens wine but I am not at all happy with the courier used! After a week of rerouting the parcel they eventually delivered it to the wrong place and I had to ask someone to deliver it to someone else to deliver for me.”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Noelle, I am so sorry about the delivery difficulties that you experienced. I can see that you were in touch with our customer service team just before Christmas and that they were able to get this resolved with the courier. As a gesture of goodwill and a way of apology, I have refunded the delivery charge for this order. The parcel should have been delivered well before the 22nd and our customer service team will follow this up in the January with the courier on your behalf. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

O'Briens Wine is rated 4.7 based on 5,965 reviews