Name: O'Briens Wine
Rating: 4.72

“Web site easy to use and clear. I had ordered a box of wine but then had to cancel it to revise the order (needed two boxes). I called the office and Hannah was very helpful in sorting that out for me with little fuss. Packaging is very good too in terms of keeping the bottles from breaking etc. Will order again”

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Posted 1 year ago

“Order NOT received. DPD actually texted couriervdelivered and posted proof. It was not delivered and the "proof" was unavailable. No word since from DPD. PHONED your Dalkey store on Friday and explained DPD behaviour, said might be best if the shipment returned to store and I or anothed will pick.up. In my case I am in hospital and unable to pick up for many weeks as explained to store. Also explained that right now, delivery could only be made on a Saturday with 2-hour time window given. Declan O'Donovan”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Declan, Thank you for your feedback and I am very sorry to see the delivery difficulties that you are experiencing. I have messaged you privately so that we can arrange a call together to get your order delivered to you once you are out of hospital. Our sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“The DPD delivery service for this order was appalling. The order was abandoned in the rain outside the security gate at the entrance to our estate which is over 300 metres away from my house. The DPD delivery man has the code for this gate, in addition to which a neighbour even opened it for him. He still just left the box there, as he has been doing with other deliveries recently. It was raining heavily and the box was too heavy for this woman so she posted it on the neighbourhood Whatsapp group. My wife was alone at home so another neighbour went out in the rain to collect it in case it might get stolen. My wife complained to both DPD (not for the first time) and O'Briens Wines. She left a voice message on O'Briens service and emailed them. There has still been no response. It is O'Briens who engage DPD yet we are the ones paying for the combined products and appalling delivery service. At a minimum we should have had the courtesy of an acknowledgment from O'Briens. The whole issue left a sour taste.”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Paul, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. In terms of the voice mail and email sent in by your wife I will message you privately about this. All of the weekends emails and voicemails have been looked over and I couldn't find any relating to your order. I am so sorry that you have had trouble getting through and of course we see the importance of your feedback and make a great effort to always respond to our customers. I will follow up with you this morning. Kind regards, O'Briens Team

Posted 1 year ago

“The DPD delivery service for this order was appalling. The order was abandoned in the rain outside the security gate at the entrance to our estate which is over 300 metres away from my house. The DPD delivery man has the code for this gate, in addition to which a neighbour even opened it for him. He still just left the box there, as he has been doing with other deliveries recently. It was raining heavily and the box was too heavy for this woman so she posted it on the neighbourhood Whatsapp group. My wife was alone at home so another neighbour went out in the rain to collect it in case it might get stolen. My wife complained to both DPD (not for the first time) and O'Briens Wines. She left a voice message on O'Briens service and emailed them. There has still been no response. It is O'Briens who engage DPD yet we are the ones paying for the combined products and appalling delivery service. At a minimum we should have had the courtesy of an acknowledgment from O'Briens. The whole issue left a sour taste.”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Paul, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. In terms of the voice mail and email sent in by your wife I will message you privately about this. All of the weekends emails and voicemails have been looked over and I couldn't find any relating to your order. I am so sorry that you have had trouble getting through and of course we see the importance of your feedback and make a great effort to always respond to our customers. I will follow up with you this morning. Kind regards, O'Briens Team

Posted 1 year ago

“Excellent selection of quality wines, well priced too. Their wine sales offer genuine bargains, the staff are knowledgeable and helpful. My go-to wine shop.”

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Posted 1 year ago

“Great selection of wines,delivered on time”

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Posted 1 year ago

“Very prompt service.Bottles were extremely securely packaged.”

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Posted 1 year ago

“Wine delivered as ordered.”

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Posted 1 year ago

“Wines are of fine quality and delivered on time, thank you.”

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Posted 1 year ago

“Prompt delivery. Very nice Rose”

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Posted 1 year ago

“Everything was well parcelled and delivered on time I am very happy with the products that I bought top marks to all”

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Posted 1 year ago

“Excellent service and quick delivery. Wine had great depth of flavour and good value.”

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Posted 1 year ago

“My regular orders have been fine. However you don’t have Stonewell cider online and I can only buy it in the shop. Delivery is sometimes slow, up to 3 working days”

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Posted 1 year ago

“Extensive list,reasonably priced,good notes. Good time line between order and delivery.”

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Posted 1 year ago

“Good service, and delivery.”

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Posted 1 year ago

“Well packaged. Great value. Sport delivery”

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Posted 1 year ago

“Excellent service from the shop in Drogheda to the delivery to my home!”

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Posted 1 year ago

“I love the selection of wine in O'Brien's. Have my favourites which come up at a reduced price every so often which makes purchasing very attractive! Easy to order with speedy delivery.. All good..”

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Posted 1 year ago

“Excellent Prompt Service….”

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Posted 1 year ago

“I ordered some wine for a colleague from work. Everything went well and thank you.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

O'Briens Wine Reviews