O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,064 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am most unhappy in the manner in which above order was delivered. it was " dumped" outside our open gates on wet ground at 9.32 a.m,by their account. Having checked DPD website at. 8 10 am I opened the gates to facilitate delivery. At 9.21 I received a mail advising that"Dean" would deliver between 9- 18 & 9 -10. Although we have an intercom on the gate & 2 door bells we heard nothing ,until our post man , very kindly picked them up & delivered them to our door which is approx 23 metres from the hall door-sometime after 9.30. As we are 84 & 80 years old , picking heavy boxes is not an option. one of the boxes was damaged on a top corned with luckily no damage to the contents. This is not the first time this has happened. We have had problems with this company with other suppliers. Should this continue we shall have to review our wine requirements. We are sorry to write in such a negative manner, but if you are not told there is little you can do about it. Joseph O' Connor , Wheatfield Kilquade A63 H324”

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Posted 2 years ago

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Hi Joseph, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will give you a call to discuss this further Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Brien's Team

Posted 2 years ago

“Everything arrived safely as ordered. One query , Is internal packaging recyclable? If not why not ?”

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Posted 2 years ago

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Hi John, Thank you for your feedback. As a company we have committed to reducing our footprint with our packaging and so do not use single-use plastic in our shipping. Please note that the outer box is fully recyclable and the inner 'egg carton' packaging is fully compostable. If I can be of any further assistance please do not hesitate to contact me. Kind regards, Hannah

Posted 2 years ago

“Very prompt delivery!”

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Posted 2 years ago

“Good wine, good service and nice helpful staff. Thanks 🍷 😊”

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Posted 2 years ago

“Excellent. No fuss and very efficient. Too much packaging still….possibly double any other on line wine retailer.”

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Posted 2 years ago

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Hi David, Thank you for your feedback. In regards to our packaging it is bulky in nature to protect the bottles. Please note that our parcels are packed with an outer cardboard box that is fully recyclable and an inner 'egg carton' packaging which is fully compostable. This is prevent damages to the bottles and although this can occur from time to time, the majority of our orders arrive without any breakages as a result of the packaging. If I can be of any further assistance please do not hesitate to contact me. Kind regards, O'Briens Team

Posted 2 years ago

“Very fast delivery and well packed . Will diffo order again . Tks”

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Posted 2 years ago

“Great service, great wines !”

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Posted 2 years ago

“Great selection, wonderful service, prompt delivery. Thank you.”

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Posted 2 years ago

“I placed an order on Thursday hoping to have it delivered for a gathering on Saturday but order didn’t arrive to Monday. Definitely must easier and quicker to pop in to the shop!”

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Posted 2 years ago

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Dear Customer, I am sorry that you were not satisfied with the delivery time frame All orders are dispatched in the order in which they are placed. Please note that the majority of our orders are currently taking 2- 3 working days to complete, this does not include weekends or national holidays. Once an order is placed unfortunately we cannot hold or specify what day it will arrive within that time frame. Kind regards, O'Briens Team

Posted 2 years ago

“Great service quick delivery and great wine😄”

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Posted 2 years ago

“Order was perfect and despatched very quickly. I would like to receive an SMS advising an approximate delivery time. Other courier companies do this , giving a 2 hour span during which delivery will be made. I cannot review these wines now except to say I have had some of these wines before and they were superb - hence I re-ordered them .”

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Posted 2 years ago

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Hi Catherine, Thank you for your feedback and I hope that you enjoy your order. My apologies that you did not receive a text with an ETA, I will follow this up on your behalf. Kind regards, O'Brien's Team

Posted 2 years ago

“Part of our consignment was damaged in transit and returned to O’Briens. Once I contacted Hannah of O’Briens she quickly got to the bottom of things and arranged for the outstanding items to be replaced and promptly despatched. Thank you Hannah”

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Posted 2 years ago

“Fast delivery, perfectly packed bottles. Very impressive.”

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Posted 2 years ago

“Usually shop in store but as buying a lager quantity shopped on. Fast efficient service and will use again.”

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Posted 2 years ago

“Very good delivery on time and great presentation will order more”

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Posted 2 years ago

“Always prompt delivery and correct fulfilment of order”

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Posted 2 years ago

“The wine was as I ordered. The only issue I have were with delivery. While I requested UPS to give me updates on estimated time of delivery none were forthcoming. Secondly, when it was delivered it was placed at the side wall of the driveway as it took me 30 seconds to come to the door. It was fortunate that I was in at the time as it may have not been still there if I had not.”

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Posted 2 years ago

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Hi Noel, Thank you for bringing this to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 2 years ago

“Super efficient delivery with beautiful wines as always.”

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Posted 2 years ago

“Always delivered in line with policy”

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Posted 2 years ago

“My wife's favourite wine ordered on Sunday delivered on Tuesday. Simple process, great choice and price. What more could you ask for.”

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Posted 2 years ago

O'Briens Wine is rated 4.7 based on 5,064 reviews