O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,975 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,975 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 10th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am, as always, very happy with OBriens wine but I am not at all happy with the courier used! After a week of rerouting the parcel they eventually delivered it to the wrong place and I had to ask someone to deliver it to someone else to deliver for me.”

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Posted 1 year ago

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Hi Noelle, I am so sorry about the delivery difficulties that you experienced. I can see that you were in touch with our customer service team just before Christmas and that they were able to get this resolved with the courier. As a gesture of goodwill and a way of apology, I have refunded the delivery charge for this order. The parcel should have been delivered well before the 22nd and our customer service team will follow this up in the January with the courier on your behalf. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“Your delivery service provider just left boxes of the order sitting on the doorstep and did not seem to make any effort to ring the bell or communicate with the occupants. Took a bit of a chance that we would eventually receive the delivery.”

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Posted 1 year ago

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Hi John, Thank you for your feedback. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 1 year ago

“The wine is good. The staff helpful and the delivery much quicker than expected. Almost too quick. It would have been nice to have been able to specify a delivery date.”

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Posted 1 year ago

“Please confirm delivery.”

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Posted 1 year ago

“The wine is good. The staff helpful and the delivery much quicker than expected. Almost too quick. It would have been nice to have been able to specify a delivery date.”

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Posted 1 year ago

“I was delighted with the selection and delivery. I was a bit disappointed that they price dropped before I received my delivery.”

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Posted 1 year ago

“I was delighted with the selection and delivery. I was a bit disappointed that they price dropped before I received my delivery.”

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Posted 1 year ago

“All Good. The order was delivered on time, as per the updates. The wines were for a friend. So although I couldn't comment on them personally, the feedback is very good!”

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Posted 1 year ago

“While O’Briens didn’t have the wine I wanted in stock, its customer service was very responsive and I was able to send an alternate wine. I live in the States and enjoyed the convenience and assurance of using O’Briens to send to my friends in NI.”

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Posted 1 year ago

“Good selection, timely service and great follow up.”

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Posted 1 year ago

“Excellent wine, value & service”

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Posted 1 year ago

“Hi, the wine choices were great, the delivery landed on time, all good. Let down a little because the packaging inside the cardboard box cheapened the gift and none of the deliveries had the requested gift note included..just a bit disappointed as I myself had received a gift last year and the packaging was spot on, and the wine came in a wooden gift box.”

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Posted 1 year ago

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Hi There, Thank you for your feedback. I am so sorry that your gift note did not arrive in your order. I have flagged this with the warehouse manager so that he can ensure our team is vigilant about putting these in each order that includes a message. I am sorry that you were disappointed with the appearance of your order. I can see that you ordered x2 wine cases, these are not packed in presentation boxes as outlined on our site. We do have pre-packed gifts that arrive in presentation boxes which are ideal to send to a special someone directly or to order to bring to an occasion. These might suit you better for future orders: https://www.obrienswine.ie/collections/all-gifts I hope that this has been of some help. Kind regards, O'Briens Team

Posted 1 year ago

“Might be that tad deerer but has the advantage of having what I want that is hard for me personnel to find; where I live...”

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Posted 1 year ago

“Courier service wasnt great and left one of my packages in the bin. 2 of the boxes where scuffed. But over all service ok and all packages received within 2 days of order”

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Posted 1 year ago

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Hi Cathy, Thank you for your feedback on your recent order with us. While I am please that your order arrived in a timely manner, I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 1 year ago

“Excellent and timely online service from O’Briens. Would give 5 stars except for DPD delivery. It is NOT acceptable to throw a box of wine marked FRAGILE over a boundary wall instead of opening a gate. Fortunately no bottles broke.”

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Posted 1 year ago

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Hi There, Thank you for you kind feedback about our service. However, I am so sorry to hear about your delivery experience with our courier. I have emailed you privately to discuss this further. Kind regards, O'Briens Team

Posted 1 year ago

“Very good service”

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Posted 1 year ago

“had everything i needed!”

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Posted 1 year ago

“Fantastic and so easy to deal with. Recommended wine was also very good. Would recommend them to anyone.”

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Posted 1 year ago

“The wine is great but your courier’s abandoned the case in our drive”

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Posted 1 year ago

“Whiskey arrived the next day”

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Posted 1 year ago

O'Briens Wine is rated 4.7 based on 5,975 reviews