O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,064 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivery within 72 hours.”

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Posted 2 years ago

“Excellent service and delivery.”

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Posted 2 years ago

“This is not your issue but UPS , your delivery firm, claimed I was not in today and have sent my wine to a delivery point quite a distance from me. I am not sure how I am supposed to collect it ?? I have been in all day, they definitely did not arrive at my delivery address. I am not sure what happens next, I can’t collect the parcel it should have been delivered to me personally”

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Posted 2 years ago

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Hi Dermot, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I have just emailed you so that this can be rectified. Kind regards O'Brien's Team

Posted 2 years ago

“Great selection of wines, good sales, easy to use website and speedy delivery.”

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Posted 2 years ago

“Apart from always experiencing a great service at my local store in Ashbourne, recently I had a specific request and between the staff in the store and Hannah in Head Office, they couldn't have been more helpful. I often buy wine there as gifts and I asked in store where I might source the gift bows they use and they were so helpful giving me the brand name and told me they receive them centrally. I e-mailed O'Briens Head Office a few days ago, Hannah promptly responded to my query giving me the links to where I could get them but also very kindly sent me a sample of them which I received yesterday! I am so appreciative. Little things can make a big difference. And I'll continue to buy their wine, not only as gifts but for me too.... cheers!”

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Posted 2 years ago

“Nice store to visit and buy. Buying online, however, is a guessing game for your delivery. We received a UPS email Friday and on Monday without any notice, UPS attempted to deliver. Missed us and we could easily have been there had they phoned or agreed a time window for delivery. We then had to go to a Parcel Motel to collect our wines. We may as well have driven to O'Briens and collected our order. Please O'Briens change to DPD, much better delivery service for your great wines. DPD text a window time of approx 1 hour duration that they will deliver allowing us customers to have a life and get about our work without missing a delivery”

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Posted 2 years ago

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Hi , Thank you for bringing the issue that you had with your delivery to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have reached out to you on email to outline this also so that you are assured that this is being followed up. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Brien's Team Hannah

Posted 2 years ago

“Excellent service ,very efficient Many thanks”

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Posted 2 years ago

“Excellent service. Thank you”

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Posted 2 years ago

“Excellent service!”

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Posted 2 years ago

“Thank you for the swift delivery and excellent value and service”

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Posted 2 years ago

“Excellent service , prompt , efficient , will deffo order again , love the special offers 😉”

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Posted 2 years ago

“Received wrong wine.”

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Posted 2 years ago

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Hi , I have just emailed you from our system. Please allow me to sincerely apologise for the mix up with your order. I can put up for a reship with the correct product for you and I can arrange a collection for the incorrect stock by our courier. Please not that this may be on a separate occasion to the delivery of the new product. Would this suit you? I hope this has been of some help and should you need any further assistance please don't hesitate to contact me again Kind regards O'Briens Team

Posted 2 years ago

“Folks. Another delivery well done. Fab”

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Posted 2 years ago

“Excellent service … as usual. My sister received her present today and was delighted.. she loves an Argentina 🇦🇷 Malbec.. I only ordered gift late on Thursday so was very impressed with the delivery time. I find this delivery an excellent service and have used it a few times before. No fuss or loads of emails.. just parcel delivered promptly Thanks Fran”

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Posted 2 years ago

“Prompt delivery and very well packed.”

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Posted 2 years ago

“Lovely wines at good value prices”

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Posted 2 years ago

“Prompt delivery,good wine selection,competitive pricing and good communication regarding delivery”

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Posted 2 years ago

“As a first time customer I'm very pleased with contact/explanations, tracking and delivery and the wine is nice too. Looking forward to further purchases.”

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Posted 2 years ago

“Issue resolved quickly Updates twice a day on progress Great customer service (Hannah)”

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Posted 2 years ago

“O'Brien's are just fantastic. But I prefer when DPD is the delivery provider. UPS does not send a notification for an estimated time of delivery, so you're waiting in all day.”

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Posted 2 years ago

O'Briens Wine is rated 4.7 based on 5,064 reviews